
Similarly, Tawk.to does not sell their live chat but allows you to hire assistants and live chat support agents. Wealth of features may be too much for some users needs. Built with Kadence. Then read on (or click here to skip), as were taking a look at some of the best WordPress chat plugin options available. Nice collection of live chat plugins. If you want to see if these numbers are well-deserved and do justice to our product, have a go. Instead of automatic messages, you can use its callback feature to have voice chats. Technical requirements: WordPress Version 4.4 or higher, PHP Version 5.6 or higher. You can search through the chat history and detailed transcripts of the talks. You can also turn your live chat into a lead generation system by gathering leads and turning it into a popup that encourages conversation with potential customers. Each customer interaction is marked with colorful circles indicating how long the person has been waiting (this allows you to react faster). You dont need to worry about the script when you install one of the official WordPress live chat plugins. In theory, you can use Crisp for free, but most of the essential features are available only in the premium plans. Shaun Quarton is a freelance blogger from the UK, with a passion for online entrepreneurship, content marketing, and all things WordPress. Uses more of your server resources than other plugins. The manual method allows you to add live chat on any website. Copyright 2012-2022 Blogging Wizard. To do this, this low-cost plugin uses a wealth of features to rival anything youd find in a more expensive product including customizable, AI-powered bots, co-browsing, in-app campaigns, and more. Customizable chat box: only premium from the WordPress space. Best for: all-in-one solution for customer communication via multiple channels; including live chat Thanks to provide such great live chat collection, but missing another best one which is eAssistance Pro live chat plugin for WordPress, suggest this in your preferable list. While the live chat and automated chat bot features are not much better than others on this list, its the addition of video chat tools, screen sharing capabilities, email ticketing and more which make this such a useful tool, helping you to manage your entire help desk from one affordable, easy-to-use plugin. Technical requirements: WordPress Version 3.0.1 or higher, Rating: 4.7/5 with 200k+ installations. Premium plans start from $18 per month. You can get started with Tidio for free. No dedicated app you need Slack and/or access to your WordPress dashboard to use it. Why not let us know in the comments below. If youre unable to chat for any reason, offline messages are sent directly to your inbox. You then interact with the customer in real-time either via your WordPress dashboard or a dedicated app. The chat boxes are simple but effective, with two colors for you to customize. If you wish to learn more about the plugins themselves and the benefits of using them, scroll down. Tip: You can find all the plugins in the official WordPress plugin repository. You can unlock a 14-day free trial, unlimited chat history and more features with the services Team plan. For those looking for live chat plugins that can handle the volume, 30 chats/month wont be enough for everyone, though, so most of you will need to upgrade. You cant afford Intercom? Take a moment to look at your favorite blog to see what I mean. Useful for both live chat and automated bots. By making the first step towards a conversation, youre increasing the likelihood that the customer is going to walk out with a positive experience. Sign up for our Weekly WordPress Newsletter. If you plan to automate your conversations, keep in mind that JivoChat does not have chatbots. It also proves valuable if youre looking for an easy way to combine AI-driven automated chatbots with real live, human interaction through plugin, all without spending a penny. LiveChat is a premium plugin that has earned countless rave reviews thanks to its extensive list of features and flawless usability. Free version is limited to 500 emails per month. You can get started with two users for free, but pricing for premium plans is based on the number of contacts you have where rates start at $29/month for Support Suite plans and $48/month for bundled plans. It allows larger businesses to turn website visitors into leads by initiating live chat sessions with them rather than using opt-in forms. Intercom is a marketing platform best used for business-to-business purposes, though it can be used by small businesses as well. It is easily installed thanks to a dedicated WordPress plugin, available for free from the official repository. Zendesk Chat is one of the most popular live chat services available to WordPress users.
If you find monthly fees off-putting with live chat plugins, look no further than the Live Chat Unlimited. To use the Lite version for free, you need to pay for other Zendesk services. Do you plan to do a new update that takes into consideration Google Hangouts? Best for: eye-catching chat boxes and powerful real-time visitor tracking Technical requirements: WordPress Version 3.1 or higher, Free chat: only during the 30-day free trial. Chats are handled entirely from the WordPress dashboard ideal if you spend most of the day logged in. But the number of WordPress users alone does not tell the whole story.
LiveChat is a powerful website chat plugin for WordPress. The free version has a max cap of conversations of 30. That would be blatant self-promotion in an article like this. WordPress does not have an official first-party live chat plugin. Not suitable for handling unique or complex customer engagements. Technical requirements: WordPress Version 5.3 or higher. Better yet its also surprisingly simple to create a free blog. Some of them do not offer free plans at all (Intercom, LiveChat). Collaboration feature makes it easy to invite colleagues to help you, Chat with multiple customers at the same time via one dashboard, May be too much if you only want a live chat tool. If youve tried other solutions and find that theyre a little too complicated for you, Olarks emphasis on simplicity may make it a good alternative. Looking to add some WordPress live chat functionality to your website? Congratulations! Despite being a newcomer in the live chat space, Support Board holds its own against its more established competitors thanks to its slick, modern interface and integration with your existing chat tools such as Slack. It has lots of white space and pleasant vector graphics. Features such as visitor insights and live chat translations are only available for an extra charge on top of the regular premium subscription charge. As WordPress chat plugins go, it is a cool option for geeks. If youre looking for a complete customer service solution, LiveAgent should definitely be on your radar. So tell us, whats your favorite WordPress live chat plugin? The WordPress chat plugin is only one of the modules. If youre looking for a complete communications tool for your online business, Sendinblue is well worth taking a look at. Thank you for compiling this relatively recent list of chat plugins. More importantly, Olark offers really a lot with many of the features quite advanced: Each chat conversation box gets a detailed breakdown of the persons (your customers) activity on your site. The version of Sendinblue that gives you access to all of the features above starts from $66 / month, for which you can send up to 120,000 emails / month. Plans start from $15 per agent, per month. You get full history of the previous chats. Comes with a Powered by tawk.to watermark at the bottom of the chat box. This conversation-centric approach means you get some cool features such as the option to let customers book appointments via live chat and the ability to gather customer details via the chat box rather than your typical lead-generation forms. Most bloggers recognize the benefits of taking the personal approach. User interface is a little more complicated than on other tools. That flat fee allows you to use Live Chat Unlimited for as many users and as many conversations as necessary, and if all your agents are offline, it will even replace the chatbox with a contact form so that you never have to miss out on customer engagement. However, there are no premium features. The best free live chat plugin for WordPress should: Tidio's Content Editor and Copywriter. Once a week youll receive the freshest news, tutorials and resources This means that you can connect with your customers in real-time no matter where you are, all without having to login in to WordPress. Is there any chat plugin that has a payment gateway for pay per use services? And there are over 40 to choose from. Zendesk provides integrated customer support solutions, help desk, and CRM products. It also offers some original ways of customizing its appearance by allowing you to directly edit the CSS code. Pure Chat is one of my favorite live chat plugins because of the beautiful chat boxes it builds. Price: premium plans start at $19.99/month. Available with a 12-month free trial, its a great choice for trying out premium features such as canned visitor blocking and real-time message previews even if you dont have a budget. Drift costs $40 per month for the first user, plus $20 per month for each additional user. Some of them are billed separately and come with their own dashboards. That concludes our roundup of eight of the best live chat plugins for WordPress. But perhaps its main strength is that you can use Sendinblue to replace a handful of other tools, all in one package. Its best if you try it yourself free of charge. In that case, you need to place the code right before the closing