3CX Live Chat is available for free for one year. Works with LiveChat, Facebook Messenger, and other chat tools, Contains dozens of customer service templates. All Rights Reserved. But do know that the pricing could vary based on the number of agents in your team. Do you want to know more about WordPress? This seems to confuse some WordPress site owners. Customizable chat box: YES Free version is very limited and rarely worth using. Use the Plugins section in your WP admin panel. If you want more advice on how to choose and implement a live chat app, check out GetVoIPs guide. You can get started with the free plan, which allows you to send up to 300 emails/day. Olark is a great plugin for live chats in WP, although i try so many live chats but i like Olark most! The upfront cost may be off-putting for users on a limited budget. And once you Themeisle content is free. However, they come as downloadable packages that require extra work. Chat functionality is only one of the features. If your website is small, this live chat plugin may well suffice. This plan limits chat history to 60 days and includes basic widget customization, LiveChats ticketing system and data security. And once the talk is done, the customer can leave their feedback and rating. Live chat is a core part of this tools functionality, but it also has lead generation, list building, email marketing automation and inbox management features built in. Tidio comes in free and premium versions. The main reason were including Sendinblue here is that its an interesting alternative for those site owners who are looking for a multi-purpose tool that would handle more than just live chat. A free version of the chat plugin is available. It integrates with WordPress and Shopify, and you can even use it with help desk software like Salesforce and Zendesk Support. Price: premium plans start at $15/month. Today, installing a live chat support plugin on WordPress is extremely easy. Unlike with other plugins, Support Board stores all of your chats on your own server which gives you greater control and means youre less reliant on third-party servers. To get the full live chat service, you will need to buy several add-ons (sold separately). Then, after the conversation is done, your customers can leave feedback and grade their experience with your agent. Use canned messages, triggered auto-replies, and chatbots, Work as a complete customer communication platform. Search for the Tidio Live Chat plugin and click Install Now. For instance you can now chat with other people using your webcam! Back in the day, Pure Chat had some cool ads with a Saul Goodman-ish lawyer using live chat for his daily operations. You are probably wondering right now: How do I live-chat on WordPress? Live Chat Unlimited currently costs $52 for a standard Envato license. If we added other ecommerce platforms, it would turn out that every fourth WP site is a WordPress ecommerce example. Customizable chat box: YES You can add extra features by connecting LiveChat with other apps powered by the company, which makes it perfect for big companies. Chat history: 30 days with free plans; premium plans start with 90 days Hosted by Cloudways. Chat history: unlimited Tidio Live Chat is a dedicated live chat application that integrates with a variety of different content management systems, from WordPress and Wix to ecommerce platforms like Shopify. They target eCommerce A-players and big businesses that need state-of-the-art tools. This also unlocks cool additional features like chat triggers chat triggers let you specify certain conditions for the chat box to auto-launch, such as if a visitor is stuck on a page for more than a minute. Sign up for free, and you and your team can use it to provide real-time support to customers across multiple websites, to provide automated responses, and to view chat histories. It also has 290+ five-star reviews among WordPress users. Additional agents are added from $16.80/month, which also enables unlimited concurrent chats and automatic messages. But we wont brag. You can handle an unlimited number of conversations at any given time, plus multiple operators can respond to the same query. In addition to performance, Want to install XAMPP and WordPress aka. Disclosure:This post contains affiliate links. LiveChat monthly plans start from $16 per month with a 14-day free trial. AI chatbots look very promising, but the process of training one takes time. Its worth mentioning that Crisp has its own app marketplace. Technical requirements: WordPress Version 2.7 or higher.

Similarly, Tawk.to does not sell their live chat but allows you to hire assistants and live chat support agents. Wealth of features may be too much for some users needs. Built with Kadence. Then read on (or click here to skip), as were taking a look at some of the best WordPress chat plugin options available. Nice collection of live chat plugins. If you want to see if these numbers are well-deserved and do justice to our product, have a go. Instead of automatic messages, you can use its callback feature to have voice chats. Technical requirements: WordPress Version 4.4 or higher, PHP Version 5.6 or higher. You can search through the chat history and detailed transcripts of the talks. You can also turn your live chat into a lead generation system by gathering leads and turning it into a popup that encourages conversation with potential customers. Each customer interaction is marked with colorful circles indicating how long the person has been waiting (this allows you to react faster). You dont need to worry about the script when you install one of the official WordPress live chat plugins. In theory, you can use Crisp for free, but most of the essential features are available only in the premium plans. Shaun Quarton is a freelance blogger from the UK, with a passion for online entrepreneurship, content marketing, and all things WordPress. Uses more of your server resources than other plugins. The manual method allows you to add live chat on any website. Copyright 2012-2022 Blogging Wizard. To do this, this low-cost plugin uses a wealth of features to rival anything youd find in a more expensive product including customizable, AI-powered bots, co-browsing, in-app campaigns, and more. Customizable chat box: only premium from the WordPress space. Best for: all-in-one solution for customer communication via multiple channels; including live chat Thanks to provide such great live chat collection, but missing another best one which is eAssistance Pro live chat plugin for WordPress, suggest this in your preferable list. While the live chat and automated chat bot features are not much better than others on this list, its the addition of video chat tools, screen sharing capabilities, email ticketing and more which make this such a useful tool, helping you to manage your entire help desk from one affordable, easy-to-use plugin. Technical requirements: WordPress Version 3.0.1 or higher, Rating: 4.7/5 with 200k+ installations. Premium plans start from $18 per month. You can get started with Tidio for free. No dedicated app you need Slack and/or access to your WordPress dashboard to use it. Why not let us know in the comments below. If youre unable to chat for any reason, offline messages are sent directly to your inbox. You then interact with the customer in real-time either via your WordPress dashboard or a dedicated app. The chat boxes are simple but effective, with two colors for you to customize. If you wish to learn more about the plugins themselves and the benefits of using them, scroll down. Tip: You can find all the plugins in the official WordPress plugin repository. You can unlock a 14-day free trial, unlimited chat history and more features with the services Team plan. For those looking for live chat plugins that can handle the volume, 30 chats/month wont be enough for everyone, though, so most of you will need to upgrade. You cant afford Intercom? Take a moment to look at your favorite blog to see what I mean. Useful for both live chat and automated bots. By making the first step towards a conversation, youre increasing the likelihood that the customer is going to walk out with a positive experience. Sign up for our Weekly WordPress Newsletter. If you plan to automate your conversations, keep in mind that JivoChat does not have chatbots. It also proves valuable if youre looking for an easy way to combine AI-driven automated chatbots with real live, human interaction through plugin, all without spending a penny. LiveChat is a premium plugin that has earned countless rave reviews thanks to its extensive list of features and flawless usability. Free version is limited to 500 emails per month. You can get started with two users for free, but pricing for premium plans is based on the number of contacts you have where rates start at $29/month for Support Suite plans and $48/month for bundled plans. It allows larger businesses to turn website visitors into leads by initiating live chat sessions with them rather than using opt-in forms. Intercom is a marketing platform best used for business-to-business purposes, though it can be used by small businesses as well. It is easily installed thanks to a dedicated WordPress plugin, available for free from the official repository. Zendesk Chat is one of the most popular live chat services available to WordPress users.

If you find monthly fees off-putting with live chat plugins, look no further than the Live Chat Unlimited. To use the Lite version for free, you need to pay for other Zendesk services. Do you plan to do a new update that takes into consideration Google Hangouts? Best for: eye-catching chat boxes and powerful real-time visitor tracking Technical requirements: WordPress Version 3.1 or higher, Free chat: only during the 30-day free trial. Chats are handled entirely from the WordPress dashboard ideal if you spend most of the day logged in. But the number of WordPress users alone does not tell the whole story.

LiveChat is a powerful website chat plugin for WordPress. The free version has a max cap of conversations of 30. That would be blatant self-promotion in an article like this. WordPress does not have an official first-party live chat plugin. Not suitable for handling unique or complex customer engagements. Technical requirements: WordPress Version 5.3 or higher. Better yet its also surprisingly simple to create a free blog. Some of them do not offer free plans at all (Intercom, LiveChat). Collaboration feature makes it easy to invite colleagues to help you, Chat with multiple customers at the same time via one dashboard, May be too much if you only want a live chat tool. If youve tried other solutions and find that theyre a little too complicated for you, Olarks emphasis on simplicity may make it a good alternative. Looking to add some WordPress live chat functionality to your website? Congratulations! Despite being a newcomer in the live chat space, Support Board holds its own against its more established competitors thanks to its slick, modern interface and integration with your existing chat tools such as Slack. It has lots of white space and pleasant vector graphics. Features such as visitor insights and live chat translations are only available for an extra charge on top of the regular premium subscription charge. As WordPress chat plugins go, it is a cool option for geeks. If youre looking for a complete customer service solution, LiveAgent should definitely be on your radar. So tell us, whats your favorite WordPress live chat plugin? The WordPress chat plugin is only one of the modules. If youre looking for a complete communications tool for your online business, Sendinblue is well worth taking a look at. Thank you for compiling this relatively recent list of chat plugins. More importantly, Olark offers really a lot with many of the features quite advanced: Each chat conversation box gets a detailed breakdown of the persons (your customers) activity on your site. The version of Sendinblue that gives you access to all of the features above starts from $66 / month, for which you can send up to 120,000 emails / month. Plans start from $15 per agent, per month. You get full history of the previous chats. Comes with a Powered by tawk.to watermark at the bottom of the chat box. This conversation-centric approach means you get some cool features such as the option to let customers book appointments via live chat and the ability to gather customer details via the chat box rather than your typical lead-generation forms. Most bloggers recognize the benefits of taking the personal approach. User interface is a little more complicated than on other tools. That flat fee allows you to use Live Chat Unlimited for as many users and as many conversations as necessary, and if all your agents are offline, it will even replace the chatbox with a contact form so that you never have to miss out on customer engagement. However, there are no premium features. The best free live chat plugin for WordPress should: Tidio's Content Editor and Copywriter. Once a week youll receive the freshest news, tutorials and resources This means that you can connect with your customers in real-time no matter where you are, all without having to login in to WordPress. Is there any chat plugin that has a payment gateway for pay per use services? And there are over 40 to choose from. Zendesk provides integrated customer support solutions, help desk, and CRM products. It also offers some original ways of customizing its appearance by allowing you to directly edit the CSS code. Pure Chat is one of my favorite live chat plugins because of the beautiful chat boxes it builds. Price: premium plans start at $19.99/month. Available with a 12-month free trial, its a great choice for trying out premium features such as canned visitor blocking and real-time message previews even if you dont have a budget. Drift costs $40 per month for the first user, plus $20 per month for each additional user. Some of them are billed separately and come with their own dashboards. That concludes our roundup of eight of the best live chat plugins for WordPress. But perhaps its main strength is that you can use Sendinblue to replace a handful of other tools, all in one package. Its best if you try it yourself free of charge. In that case, you need to place the code right before the closing tag. Best for: no monthly fees, and chats handled from the WordPress dashboard What is the best live chat plugin for WordPress? Browsing the internet feels quite impersonal, doesnt it? If you want more than this, plans start from $39/month, which includes four users and unlimited chats. I love it very much. Chat history: YES However, with so many claiming to offer the fastest WordPress hosting out there, how do you decide which company to use? It even has an additional panel for its own extensions. See what visitors have in their shopping carts to give more informed answers and close sales faster.

You basically get a simple embed code that you can put in your sites footer (can be done via WordPress Customizer). We are using Live2Support. Hubspots pricing plans start from $46 per month. Casimir writes about live chat and chatbots and watches over the technicalities of the publication process. Discounts are available for annual subscriptions and you can also access a 14-day free trial.

Barc has introduced a ton of free features since this article. Receive the freshest WordPress news, handy tutorials, thorough plugin reviews and kick-ass deals once a week on Friday. Despite the fact that 44% of online shoppers consider live chat a must-have feature, the adoption of chat technology is rather slow. well limit ourselves to giving you some dry facts and figures. A team of WordPress experts that love to test out new WordPress related software, WordPress plugins and WordPress themes. Olark is a fully-featured live chat solution. Tawk.to is quite like 3CX with regard to their non-standard business model. Cons? If, however, you want to upgrade, premium access starts at $14/month. LiveChat is a very handy live chat solution as the name implies and its geared at providing everybody in the picture with something thats really easy to use. This is a great idea if you want a development site that can be used for testing or other purposes. To add live chat to a WordPress website, choose an app you want to install from the WordPress plugins list. This means we may make a small commission if you make a purchase. Weve taken a good hard look at the apps from the ranking to find the ultimate chat plugin. Chat history: unlimited Zendesk Chat (formerly known as Zopim) is a very elegant, minimalistic, and user-friendly WP chat plugin. Right now, they seem to be much more conservative and sparse when it comes to their communication as a brand. Every Friday youll receive news, tutorials, reviews, and great deals from the WordPress space. If youre now sure how to do this, learn how to use WordPress. This can be handy if youd rather not have to worry about having yet another subscription to pay for each month. Its available from CodeCanyon for a fee of $75. It was very popular, but a little bit dated. It also has the highest number of installations among all WordPress chat plugins. Paid plans starts with the Lite plan, which cost $25/month for 20,000 emails. Chats are handled from a Tidio Chat tab, which is accessed right from your WordPress dashboard. Watch out for copycats!If you want to install Tawk.to, download the right version. As you can see, the WordPress live chat app market is quite diverse. Customizable chat box: YES Plans start from $16 per month with a limited-feature free version also available. Still, it can be a good choice. We help smart entrepreneurs turn their blogs into profitable businesses. Tidios live chat is used by 160k+ websites in the US alone. WordPress Image Sizes: What They Are and How For instance, you can engage customers directly (instead of waiting for them to contact you). Extra features may be unnecessary if you just want a chat plugin. When you purchase through links on our site, we may earn an affiliate commission. If youre already using Hubspots CRM platform then the brands live chat tool may be worth considering. Customizable chat box: YES Missing here Live2Support live chat. I am using ActiveHelper Live Chat from some time ago and is excellent plugin. Chaports free plan allows you to use one chat operator and basic features. Only accessible via your WordPress dashboard. Are you looking for the best WordPress live chat plugin to use on your website? Please bear with me! To combat this feeling of isolation, try adding lots of personal touches to your website and reap the rewards youll enjoy much healthier conversion rates, for a start. Premium users can also benefit from customizable chat boxes and real-time visitor monitoring. Live Chat Unlimited comes with a single -and very affordable- flat fee for unlimited, lifetime use. Check out our article on cheap Intercom alternatives. Do you need all the bells and whistles? WordPress is an excellent solution for how to start a blog, plus we think blogs are super awesome! Chat history: unlimited Drifts primary live chat functionality is available free of charge with one chat seat and up to 100 contacts. You have successfully added a customizable live chat plugin to your WordPress website. Thanks! The dashboard is crammed with vital metrics that let you review chat performances, track chat history, and learn about your visitors in real-time. Annual plans are available at a 15% discount. Its modular and uses the plugin-within-plugin approach.

Sendinblue is a dedicated email marketing service that offers a lite live chat tool as part of its growing marketing suite. A premium version costs $35 per month. Support Suite pricing starts at $89/month per agent. Chaport is a powerful live chat platform that makes it easy to integrate feature-rich live chat widgets with WordPress and other content management systems. Free conversations per month: none (premium solution)

Tidio Live Chat is one of the easiest live chat plugins to get up and running simply activate the plugin, and youre ready to go. It means that if you install a WordPress chat plugin now, you are joining the club of the most customer-friendly websites. install WordPress locally? It is less of a WordPress live chat plugin and more of advanced customer support, an all-in-one solution with a CRM. Gist is an all-in-one marketing tool designed for WordPress and WooCommerce. Best for: good feature set for free users, including proactive chat At time of writing, Live Chat by Formilla was one of the very few free chat plugins that had been updated within the last 60 days, ensuring you can trust it to still work with the latest version of WordPress. Some of these apps work great as a way to connect with potential and current customers alike. You also need to already have a corpus of messages sent by your customers, which can be a problem for new users. Formilla is an excellent freemium live chat solution. However, last year it was acquired by Ruby, and the freemium version was ditched.

Still, with a sheer abundance of tools to choose from, how do you know which live chat plugin is best? Customizable chat box: YES If you want to know how to add live chat to a WordPress website, read on. Free chats: Unlimited (but in the freemium version conversations disappear after 30 days). Chat history: undisclosed If you pay $15.00 per month, you can use a no-branding variant of the chat, and thats it. You can see which pages theyve been to and what they did on those pages. As beginner-friendly as they come, this one takes the hard work and hassle out of setting up automated chatbots to streamline common customer support tasks. Pricing starts at $59/month with optional addons from $199/month. Choosing the right one is the hard part. Still, if you dont mind paying, Pure Chat by Ruby has everything that you may want. And it has all features unlocked from the beginning. At a minimum, I bet it includes a contact form, email address, and social media profile links, am I right? Price: premium plans start at $29/month. LiveChats WordPress plugin allows you to integrate your site with their solution easily. Individual features come as separate plugins that you can add or remove. Removing the watermark costs $12 per month. You can use the platform to fulfil most of your customer support needs. Olark monthly plans start from $19. Much like FreshChat, Drift is focused more on sales than after-sales service. That makes over five million stores. When you purchase through referral links on our site, we earn a commission. Pricing for premium plans starts at $400/month and includes custom chatbots, lead routing and CRM integrations. Nice features at affordable price. First off, you get chat reports you can track chat frequency, operator responsiveness, and customer satisfaction. Great list but some plugins are very old. One of the best live chat plugins for WordPress thats available completely free, Tawk.To is a powerful tool that gives any paid-for solution a serious run for its money. Where to put a live chat script on a WordPress page? Functionality includes powerful analytics, multi-chat management, and proactive chat triggers. We are an award winning website that has been helping bloggers & entrepreneurs since 2012.

JivoChat is one of the most popular and cheapest live chat solutions in the world. * This post contains affiliate links, which means that if you click on one of the product links and then purchase the product, well receive a small fee. Using a different live chat solution? Helpdesk integration with Groove, Desk.com, Zendesk, and more. Lyn Wildwood is a member of the Blogging Wizard content team and a freelance writer for hire. Since most of the live chat apps on this list have similar features, the one you ultimately decide to go with will depend on cost and what you specifically need live chat for. FreshChat approaches live chat primarily from a sales perspective, with tools designed to engage curious website visitors and convert them into actual, paying customers. Additional chat seats cost $40/month each. But you know that already, dont you? Most of these features are available only to paying customers. Tawk is said to be the best free chat plugin for WordPress. Other impressive features include proactive chat, offline email forms, and chat queues for when operators are busy handling other queries. Chat history: 14 days with free plans; unlimited for premium plans

Out of all the options available, we picked LiveChat as our favorite plugin thanks to its top-notch functionality and extensive features may make it your top choice, but maybe you prefer something different. The web host you choose to power your WordPress site plays a key role in its speed and performance. Does WordPress have a live chat? At the end of the day, its your companys business needs and budget that should help you make the decision. One featured in our list, or another you think we -and other WPLift readers- should know about? Free conversations per month: 30 aThemes LiveChat plugin is our top-rated live-chat plugin thanks to its extensive features, reasonable pricing, and ease of use. Price: premium plans start at $39/month. Price increases if you want to send more. Best for: advanced live chat solution that integrates with other elements of your business, like CRM, help desk, even sales It also doesnt come cheap. If you are looking for different solutions (that you can still integrate with WP websites manually), check out: Heres the full list of the best live chat plugins for WordPress. Sendinblue is a great solution for those who know that they will need to get tools to handle all of the above anyway, so why not get it done by just a single tool vs using multiple ones? Whether you try out the free version or go all-in with the paid version of Tidio, youll find a lot to like about this one. The most important factors were ease of use, price, number of features, and usefulness. Chat history: YES In fact, we think that we are one of the best free live chat WordPress plugins. However, where LiveChat really shines is the amount of cool features that it gives to you and your support agents. Below, weve rounded up 15 of the current market leaders to help you decide. On the customer side, LiveChat greets people with a nice chat box at the bottom of the page. They offer a 14-day free trial for every new user, but you can, And, yes, youve guessed it, use live chat. Technical requirements: WordPress Version 3.0 or higher, Free chats: Unlimited (You can also get a 3CX system for one year for free). You can set rules to hide and show the chat box, automatically send messages, and assign chats to specific departments. Join now (its free)! Plans start at $50 per month with a 14-day free trial. You can even integrate it with ArtiBotla dedicated chatbot solution. This last solution isnt a WordPress live chat plugin per se, but its still more than easy to integrate with your site nonetheless. Its a multi-platform tool that works with WordPress, Shopify, Magento, Wix and more. Today there are many options that are more popular and advanced. I didnt try it, but It seems to be one of the most popular on WordPress, thanks for the post wondering if you know of any chat plugin that allows for a different chat per post Sort of like to replace comments with live chat but then again this not be possible. If your website has modest traffic figures, you can try Formilla for free the free package allows one agent, one concurrent chat, and up to 30 total chats/month, all handled via Formillas bespoke interface. SiteGround Coupon Code: Get a Massive 70% OFF, Allows you to create automated messages to help customers carry out basic tasks. While its not an ideal example of WordPress live chat plugins per se, it can be easily integrated with your WordPress website through a handy widget. Intercom has four types of pricing and different tiers for each type. Chatbox can be customized to match your site design. How to put yourself on the path to achieve all of that? This is how to add live chat to WordPress. And because most of the live chat plugins featured include some form of free plan, you have no excuse not to give one a try! Intercom is like Zendesk. Somewhat bloated plug-in can affect site performance. XAMPP lets you run a website from your very own computer. If all operators are offline, the chat box is replaced by a contact form, so that visitors can email their questions directly. Price: chat-enabled plans start at $66/month. You get to control all conversations from a single dashboard even if you have LiveChat set on more than one site.

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