If you have a carrier or some company you know, please email us, send us the information and we will gladly change the shipping fee to charge you as little as we can! After that, lead times can vary depending on your location and where it ships from. Before you send it back, you need approval from us, and we will also give you a Return Authorization Number (RMA) for you to label the package with.
- The product was a gift. Dont worry! How do I return it? Unfortunately the customer cannot choose. The tent itself is amazing - it's well constructed, roomy, and thoughtfully designed. Get a copy or take a picture of the signed delivery receipt that shows the freight loss or damage notation. If a package shipped ground it'll be dropped off at your front door. Still, if you can't find what you're looking for in here, send us an email at: info@offroadtents.com or even better, call us at: 844-200-3979. We don't accept returns on items made on order, such as rock sliders, bumpers, or any CBI and Gobi product. They should also be centered on your vehicle with ample space in between to optimize balance and weight distribution. To install the additional annex, first angle the ladder 90 to lift up the extension panel and provide easier access. For a more detailed view of lead times, view our full Shipping & Returns Policy. Invoices for shipping costs can be provided to the customer if necessary.At Off Road Tents we would love not to charge these fees, but once an order is placed, we get charged paying processing fees as well as fraud insurance fees, that onceacustomer decides to cancel, we lose that money. There are two side windows in the main tent body with canvas layers that can be converted into awnings using the included tension poles. - Am I able to expedite my order with express or next day shipping? We participate in affiliate programs to help us fund Gear Hacker. Great question. So, although not necessary, we recommend it. If you accept a damaged delivery, and/or there is freight loss and/or the damage is not noted at the time of delivery, Off Road Tents cannot be held liable for any replacement costs related to the shipment. As to items from brands such as CBI and Gobi, these are also made on order, so, once again, sales are final and no returns are accepted. You need an RMA because the warehouse guys need to know what an item is and what is related to when it comes in. That's an additional service we offer. With Tepui all Explorer series tents come with gray cover and all Ruggedized series tents come with black cover. Once the return has been accepted, we'll issue a refund minus the restocking fee. Click on the email and it'll open a page where it will show where the package is. However, when we do so, if an items is damaged or lost, we need to go through the standard procedure of placing a claim, which can take up to 90 days to be resolved. If you want a long-lasting, high-quality comfortable Roof Top Tent, the Autana is for you. Car Tents, Rooftop Tents, Product SKU When it comes to freight, we'll also use other carriers such as SAIA, ABF, Pilot Freight and such. Most of the products in our store ship free, if they are above $300. Please take photos of the box on the pallet exactly as it arrives. The truck driver will call you 48 to 24 hours ahead of the delivery date, to schedule a drop-off time. The Autana 3 weighs 152 lbs (one of the heaviest RTTs we reviewed) and will require at least two people to lift onto your vehicle. An order is considered shipped the moment we send you an email with the tracking number. - DoesOff Road Tents charge restocking fees? When it comes to Pay Tomorrow, it's quite simple, follow the normal checkout process you had with Bread, but choose Pay Tomorrow. When autocomplete results are available use up and down arrows to review and enter to select. Shipping Insurance with ShipTection, can be a good idea to quickly solve damaged product issues. Before installing the tent to your vehicles crossbars, youll first want to ensure they are compatible and oriented appropriately. We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. Please bear in mind, carrier websites might take up to 72 hours to update the tracking information, but if the tracking email is sent, is because the item has been picked up by the carrier. Still, if you want to do that, we can try and you'll haveto pay the difference, but we cannot guarantee it. Some of the links in this website are affiliate links, which means that if you purchase a product using our link, we will earn a small commission. Therefore, after placing the order, if you decide to cancel after 48 hours from placing it, the cancellation fee is of $550. We will gladly help you with that. Send you a link to try and get financing with Klarna, another financing partner we have. We will then see what order number it was and we will help you handle it! The ladder that came with the tent had an issue with one of the rungs not being securely attached, which I let Ignacio and Thule/Tepui know about right away. ThisSoft-shell Roof Rack Tenthas quick release clips on the rain fly and 2 operational sky panels in the roof. This was a big disappointment, as I'd planned on camping with the tent in early October. We first need to receive the original order, inspect it, and once approved for a return, we can exchange it. It depends. This process might take a few hours. If you want financing with PayPal, then you must select to checkout with PayPal, and choose the option to get financing WITH THEM. After 30 days we won't accept any returns. Product Type Once the beams are bolted into place, flip the collapsed tent onto its newly installed beams to bolt your ladder and its hinges to the top. When it comes to Bread, it's quite simple, follow the normal checkout process, Add To Cart>Check Cart>Proceed to Checkout. Purchased ShipTection and need to file a claim? We need 5 business days after receiving the returned item to inspect it, then a refund will be issued, and it will take from 3 to 5 business days for your bank to issue the refund to your account. Protect yourself from this by examining before you sign. Once its up top, slide the 8 hanging bolts into the aluminum railings so that each pair of bolts is flanking either side of its respective crossbar. - WillOff Road Tentsship to AK, HI or Puerto Rico? - Am I liable for the return shipping charges? On top of that, there are certain brands that by contract, we cannot offer any discounts on. The word Tepui means house of the gods in the native tongue of the Pemon, the indigenous people who inhabit the Gran Sabana in southeastern Venezuela, home to Tepuis founders. The second thing is to contact the carrier. It is 100% safe. - What is the reason I might need to provide pictures of the product prior to shipping?
However, there are some cases with items such as trailers, rock sliders and a few tents where we will charge a flat fee.To look at the shipping fees, CLICK HERE and scroll down to the "Shipping" section. Youll certainly need a bit of dedicated space to store your tent during the off-season, but its storage size is still much smaller than many other 3-person RTTs. Off Road Tents takes pride in its products and packaging. This process will also require you to use a saw (not included) to shear off the overhanging beams. Touch device users, explore by touch or with swipe gestures. *TERMS AND CONDITIONS APPLY. Weve listed a few of our favorites below: You help support Gear Hacker by purchasing from our retail partners. - DoesOff Road Tents ship outside of the United States? It is extremely important that you inspect the box and item for damage BEFORE you sign to receive it. However, you will not start getting charged until the item SHIPS, or 30 days have gone by. If you want to get financing from Pay Tomorrow, choose them at checkout. the tent is somewhere along the way COVID-19 delayed $700 OFF IKAMPER!! But warranties vary from item to item, from brand to brand, and there are different scenarios. If you decide to cancel any of these orders after more than 15 days have passed since placing the order, we will have to charge a 10% cancellation fee. If you can see the box IS damaged, please contact us immediately at: info@offroadtents.com or call us at 844-200-3979. - My order got damaged during shipping. With those 3 steps, we can together decide on the best solution for you! After that, a new page will load with the financing installment payment options, you'll click on "View Financing Options" and then start the process of filling out your information. 2. Can't wait to use it in winter. Yes, you must cover the shipping costs, and you will be liable if the item gets damaged when returned to us. and let me know as soon as Thule had shipped it. A large annex is included for keeping your extra gear protected from weather, while a plethora of no-see-um mesh screens can be opened in warmer weather to increase airflow to keep you cool. Because of the popularity of roof-top tents as a way of enabling vacations during the pandemic, when I tried to purchase an Autana 3 in early Sept. from various places online (including directly from Thule/Tepui), I found they were sold out everywhere. Very excited about getting out there iKamper: The Story Behind the Skycamp RTT, The Story Behind Roost USA, a 100% USA-Made Brand, 8 Softshell RTTs For Hardcore Overlanders, Rincon RTT By HIT Vs Type E By Odin Designs, Thule Tepui Autana Explorer - 3 Person Roof Top Tent - Annex Included, Affordable Roof Top Tents - $1500 or Below, Dometic Portable Electric Fridges & Coolers, Prinsu Design Studio Rack System Collection, Autana - Explorer Series - 3 Person Roof Top Tent - Annex Included by Tepui Tents (3 Colors ), The Explorer Series Autana Roof Top Tent is an amazingtent, that comfortably. Off Road Tentsis proud to partner with ShipTection, a leader in package protection and tracking solutions. Their advice was to find a retail outlet that could try to snag one of the limited number of tents via backorder. At Off Road Tents we have the goal to make sure youare as satisfied as you can with your order. Expedited shipping may also be impacted by stock levels and what warehouse the shipment originates. The rainfly is a PU-coated 420D polyester oxford. These tepuis are tabletop mountains or mesas, and one of the most impressive tepuis is called Autana, which means tree of life. Okay, geography lesson overthe Thule Tepui Explorer Autana 3 is a fantastic rooftop tent with a 3-person capacity. My tent is mounted on my 4Runner and ready to go. We generally start processing your order the same day we receive it. Guana Equipment Wanaka 55" Roof Top Tent Setup With XL Annex, Tuff Stuff Ranger Overland 3 Person Roof Top Tent & Annex, Smittybilt Overlander Roof Top Tent - 2-3 Person Capacity, ARB Series III Simpson Roof Top Tent & Annex - 2-3 Person Capacity, Guana Equipment Nosara 55" Person Roof Top Tent Setup - 3 Person, 260 g Polyester Cotton; 600D ripstop fabric with water resistant ventilate coating; UV and mold resistant, High Density 2-1/2" foam with cotton cover, Welded aluminum tube with insulation and aluminum cap sheet, No more than 30 days have gone by since you received it, Product must be unused, and in the original package, We need to get pictures beforehand, to approve the return, We will give you a Return Merchant Authorization number (RMA). Excellent experience with this company. Please keep in mind the carrier's website might take up to 72 hours to update. Up To 30% Off Backcountry MTB Apparel .css-1081t4c{-webkit-text-decoration:underline;text-decoration:underline;}Shop Now, Basecamp Under The Stars Shop Coolers, Camp Furniture & More. It will help us bring you more awesome content in the future! We have quite a few different payment options: Absolutely. You can also click the tracking code on that same page, and it'll lead you to the carrier's website (whether that's UPS, FedEx, etc), where you can paste the tracking number and follow it. In order for you to return an item these criteria must be met: If the item has a manufacturing defect, it's covered by warranty, or was refused by you when delivered, we do accept returns, free of charge, andwe will take care of it. Remove all tension poles, stuff them in the included storage bag and toss them inside your Autana 3, then use the ladder to collapse the extension panel. It'll let you know in detail how to inspect a package before signing it off. For more information on ShipTection, click HERE. Big tears, dents or signs of clear mistreating the packages shouldn't be accepted (Refer to Images 1 & 2 above for reference). But pressure from both sides always leads to a faster solution. To help us win the claim, take as many pictures as you can and be PATIENT. With a bit of practice, it should take roughly 5-minutes to fully deploy the Autana 3; it takes just a bit more time to fully convert than the Tepui Kukenam 3 due to the included awning. Slightly complicated for first installation, With a bit of practice, it should take roughly 5-minutes to fully deploy the Autana 3; it takes just a bit more time to fully convert than the, The final setup step will be to climb inside your, These beams can be mounted one of two ways: the traditional way is for these beams to run parallel with the hinges so that the extension panel will run above your vehicles rear doors on either the left or right. We ship from different warehousesaround the country, so it will depend on the item or your location where you should send it to. The mattress seemed a bit firm for my taste and since I already had an Exped Megamat Duo, I used that in addition to the mattress that came with the tent, and found that combination was quite comfortable (I didn't try sleeping on just the tent's mattress). We are also happy to ship to any warehouse in the country, but you will then have to take care o the shipment to your country. You can there check the financing options available, and see if you qualify. We use different carriers. The detachable annex includes a large entryway with a zippered mesh doorway and two large mesh doors on the side; all three sides can also be closed shut for privacy and weather protection. Take pictures of the damages from all possible angles. Therefore, if you have any warranty questions or issues, email us at: info@offroadtents.com. We will send you a confirmation email once the refund has been made form our end. Youll then pull out your annex wall and slide the top edge of its innermost wall through the slot located on the underside of the base panel; the other three sides are connected to the underside of the canopy with zippers. If you ordered a roof top tent, a trailer, a drawer kit, a cargo carrier or an oversized rack, then you will need to sign off the item, or refuse it before you can have it.
An order is considered shipped the moment we send you an email or sms with the tracking information. Shipping fees will vary, please check them at checkout or in the Shipping page. We do make exceptions different times of the year, so be on the lookout! In some cases yes. These are items that need around 10 weeks to be made, and are only made on order. Please read VERY carefully the product description, as well as the lead time email we send you, or ask our team, we will be happy to clarify any doubt regarding the lead time to receive your product. Depends on the item. Simple, please email us at info@offroadtents.com with the item you have and when it was gifted to you. by Chris Hayes | Nov 12, 2021 | Camping, Fall, Hike, Rooftop Camping Tents, Spring, Summer, What We Like: Durable exterior, Comfortable interior, Includes privacy canopy and annex, What We Dont: Longer conversion time, Expensive for a softshell RTT. We do accept back orders, but you must confirm to us you want to keep it. Also each package is in the proper condition for transportation according to applicable regulations of the U.S. Department of Transportation and/or international agencies. For items made on order, such as bumpers or rock sliders, as well as Gobi or CBI products, we don't accept returns. No we normally don't. Please keep in mind all the financing options available are third parties. We understand we are in an industry where products can be technical, where the items you purchase can be a big investment, and often lead times can be long. Before Signing for your order, inspect the box or boxes for freight loss or damage. If it gets sent without an RMA, it makes it harder for us to identify your package, and it can lead to waiting longer before you get refunded.
- Does Off Road Tents ship to PO Boxes or Military APO/FPO addresses? Since these side windows cannot be rolled up completely, you will lose some views out the sides, unlike similar RTTS like the iKamper Skycamp 2.0. We recommend you attach these plates loosely at first to allow one final look-over before locking them down completely, just in case the tent has shifted from its centered position. If you see the tent, rack or package is CLEARLY damaged, do NOT sign it, do NOT accept it, and REFUSE delivery. What is the color option of travel cover ? - What are the shipping charges for returning an order? Why? 3. close. Please, if you have doubts on what to look for, take a look at How To Handle Your Order. It comes with Zipper-Gimp technology, apatented design that allows you to change the canopy in 2 minutes for a different one. If you have any questions or doubts about the financing and payment terms, you will have to contact the financing provider yourself. If it's an item that ships freight (such as a roof top tent), that's a no. We charge a much higher fee though. Youll then pull out the telescoping ladder to fold out the extension panel and pitch the tent walls; the collapsed rungs should be at the top of the ladder, and it should be oriented at roughly a 60 angle to provide optimal support to the extension panel. That way, if damaged, you have grounds for a claim with the carrier. Hello! We have three financing options: You will be able to check if you're eligible for financing at the product page, no need to go to checkout. That is, if we win the claim, which is not guaranteed. However, if in stock, your order will most likely be at your place between 5 to 14 days after you placed it. Tent arrived on schedule and appears undamaged.
Because Off Road Tents clearly prides itself in its customer service, I decided to go with them, which turned out to be a great decision. The final setup step will be to climb inside your Autana 3 and remove the four bungee cords running from wall to wall inside the tent. Best Rooftop Camping Tents Review 2021 HERE. Also, if the order has a lead time, we will contact you to let you know when exactly you can expect to receive it.
When I had a concern about whether the OEM crossbars on my LR3 could support the tent, I was impressed that instead of using this as an opportunity to sell me an expensive new roof rack, he gave me the honest response that my current setup would be fine. BE REMINDED, drivers will try to bully you into accepting a delivery, but if the item is clearly damaged, REFUSE IT. We do accept returns before 30 days have gone past since the item was delivered. Can customer choose? Backcountry Advocate ProgramBreaking Trail, Upgrade your car camping setup with this premium roof-top tent, 600D ripstop blend fabric is durable and protects from weather, Removable annex offers privacy and gear storage, High-density foam mattress adds comfort and an at-home feel, Telescoping ladder increases support and offers ease of entry, Mesh panels increase airflow to keep you cool in warm weather, Internal pockets stash essentials or houses headlamps, UV and mold-resistant construction stands up to any conditions. If you choose PayPal, then once you're checking out through the PayPal portal, it'll give you the option to get financed by them.
Your crossbars must be at least 1.5 tall and 3.25 wide with a minimum weight capacity of 165 lbs and minimum width of 33.5. The quality is out of question, and it's even suitable for 4-season camping. It comes with Zipper-Gimp technology, apatented design that allows you to change the canopy in 2 minutes for a different one. It is well-built with a comfortable interior and a rugged exterior that can handle anything that Mother Nature throws at it. Complete the canopy/annex installation by reorienting the ladder at 60. After you placed your order, yes. has quick release clips on the rain fly and 2 operational sky panels in the roof. Some of our products are made on order and have lead times that go from 4 to 32 weeks until they are delivered once the order is placed. Alternatively, the beams can be mounted perpendicular to the hinges, which enables the Kukenam 3 to unfold over the back end of your vehicle rather than the side. - I can't print my return label. Shipping rates are higher, plus customs and duty fees are a bit expensive. If you're approved for financing, it depends on the options either Bread, PayPal or Klarna gave you. What should I do? If you're not approved, let us know immediately. If you do, you can go and choose Bread at checkout. Plus, the items are way too heavy to ship by air. For the sake of making it all easier, we'll break this down into sections: Let's begin with the first of thesetopics. Yes we do. On top of that, we may charge you a restocking fee, which is generally of 20%. The Explorer Series Autana Roof Top Tent is an amazingtent, that comfortably fits 3 people, as well as being compatible with most vehicles: trucks, SUVs, 4x4s, and even Trailers. We have tent camped for 30 years and couldn't get a trailer back in the places we camp. This premium roof-top tent offers warmth and protection for camping year-round, while a built-in mattress increases comfort for feeling rested for the journey ahead. Gunnar Kr. If you are the one covering the return costs, and therefore it's you who are buying the label, we recommend you print it at your local FedEx or UPS center. Add customer reviews and testimonials to showcase your stores happy customers. Floor Dimensions: 80.7" x 50.4", 28.2 sq ft.
The Autana Roof top Tent has an extended private canopy entrance and includes a removable annex with PVC floor, side screened windows, and rear access door into your vehicle. The Tepui Autana 3 comes nearly fully assembled but will require some preparatory steps before its ready to be mounted on your vehicle; if these steps sound nearly identical to that of the Kukenam 3, thats because they are. 6. ShipTectionis a Shipping Insurance and Protection Service that you can purchase at checkout to protect your order from: Thanks to their service you can file a claim for a refund due to a damage or a lost or stolen order. On other items such as racks, smaller accessories, we charge different shipping fees, but still, it'll be an additional cost, which might be expensive. When I contacted Thule, they said that they were expecting some new stock to arrive soon, but that they weren't taking back-orders from individuals. Email us at: info@offroadtents.com or call us at 844-200-3979. We can ship to Puerto Rico, for an increased rate. Customers rate us 4.7/5 based on 647 reviews. 
We have little doubt that its ruggedness and weather-resistance will stack up to any tent in our review. We can ship to Canada, but it's an expensive thing to do. Why? Write us an email at: claims@offroadtents.com. The Thule Tepui Autana 3 has everything weve come to love from Tepui RTTs. We preferred to orient the Autana 3 in the traditional manner, not only because we didnt have a saw handy but also because the rear-entry method will most likely prevent access to your vehicles trunk, as it will be blocked off by the ladder. If your item is on back-order or unavailable we will reach out to you via e-mail or phone to see if alternate arrangements can be made. We will need pictures of the box. 30 days. Make sure the damages are CONSIDERABLE, and noticeable. We will check and make sure it shows as delivered and that it's not a problem from the carrier's website.
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