broyhill rcwilley The hearth collection a/o 8785-85/2tp 8592-85 and a/o 8785-85/2tp 8592-85, Measurements not as listed in store catalog or on Internet. I contacted company to ask is that how their representatives are supposed to represent their brand but never got response. The cushions are not straight, the fabric pattern doesn't match along with a seam on the cushion for the chaise. I wouldn't buy a bag of peanuts from them now. Unable to be used. They said the one-year warranty was just for manufacturing defects - if that is all it's for, it's no good to have. "Individually wrapped coils covered with foam cushioning" then slipped into the upholstery coverings. I have the receipt and the tag that was attached to chair. etc. Material is trash. sofa corduroy brown broyhill dark chocolate showmethead posted bloomington The poor quality of couch and love seat.

Well, it didn't last that long. Unfortunately, Flexsteel doesn't make the style of furniture I am looking for. Hoping to have it for Easter, I got a call from Becker saying it would be another 3-4 weeks. From what I'm reading online, you people are getting a very bad rep. That's a shame. Our delivery date has changed four times since I began calling the retailer Klopfenstein in Ft. Wayne, IN about the couch in late February. Treated me like I was a fool. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Apparently it has not been treated with anything to protect it. My wife and I purchased a bedroom suite from Broyhill on United Blvd in Coquitlam, B.C., Canada. I had a specific requirement that I needed since I am a short person -- a seat depth of no more than 20". We purchased these products and now less than 2 years later the one spring on the bottom cushion of the loveseat is popping up. I did not accept the pillow back sewn in that manner. I bought a mattress there two days ago and now I am stuck with it. It is a huge store that is known across several states for their selection of top of the line furniture. Top subscription boxes right to your door, 1996-2022, Amazon.com, Inc. or its affiliates. We really don't use the items much because of how awful it looks. I offered to pay for waste, and was still told no, even though this was originally available. Home Gallery stores had it, and the sales rep from Raymour even called to tell me yes I can buy it. I'm not sure there's anybody home at efurnituredeals.com. I have replaced the broken spring only to find that the support (ash beam) has a knot in it where the spring is fastened. In mid-December these items were delivered to my house and I paid in full for them. Got a stock e-mail notice of cancelled order. I immediately discovered that the actual SEAT DEPTH on sofa and chair was more than 22" -- not what I had ordered. Store clerk called same afternoon and said store owner said sofa and chair could be returned; I assumed for full cash refund of purchase price. Use a crevice tool for the seams.

By February, the cushion was torn at the front seam and completely raveling all over. broyhill The worst sofa I have ever bought. I understood my mistake and wanted to start new, and suddenly I can not have this fabric anymore, although it is still available, not discontinued. I am an average size woman of 65. To begin with, I waited 7 years to find a fabric That I wanted. This is their best offer. Caring for and cleaning your furniture correctly will ensure its long life and keep it looking brand new. Please direct me to your better furniture because I don't want something that will need to be replaced in 6 months." I bought a chair and ottoman that were part of the Chris Madden collection at JC Penney, manufactured by Broyhill.

Like the look but very disappointed with the obvious construction issue.

This will surely increase the credibility of your complaint. This complaint was posted by a verified customer. Unsubscribe at any time. I would tell anyone that asked me about broyhill, I would tell them not to buy it. It feels like resting your calves on a wooden board with heels resting on hard fabric tracks. Dept: 16, PC0317 Style: 00142 Type: 6 Cat: 4655 PO: [protected] PAGE: 001 Line: 014 Color: Light Grey Factory is saying no. One of them has a lifetime warranty but they never told us which part has the lifetime warranty. Supposedly the entire set had "duracoil" cushions on the seats. How to Clean Leather With Furniture Polish, Copyright 2022 Leaf Group Ltd. / Leaf Group Lifestyle, All Rights Reserved. The night table was brown and the head board was black as can clearly be seen in the picture. Purchased my Broyhill couch in Feb of 2014 and by March of 2014 the cushions had gone flat. I have bought far less expensive furniture that is far superior quality. Ellie Kuykendall has been writing and editing professionally since 1997. The cushions look thread bare and are not even near a year old yet. Just eats the time up on your cell. I really think that you should compensate us with SOMETHING. I will NEVER recommend either. We were told by Phil at Raymore and Flanigan that the chair would be put at the head of the line and we should have it very quickly. Unsubscribe easily. They have been unresponsive and it looks like the retailer is used to it. I want you to know original Maddie was superior construction, which is why I wanted this couch. But even if I did, this is unacceptable! The filler had all settled to the bottom of the cushion. Furniture store said "turn the cushions, rotate them" to answer this complaint. I will never buy furniture from Broyhill Furniture. There's no pride in their work anymore. We value your privacy.

They sent guy out who took digital pictures showing discrepancy. We bought a Broyhill couch and love seat in 2013. It was available on your site, despite protests from sales rep at Raymond and Flanigan. The love seat is misshapen and gas been supported with a piece of plywood under the cushions for years now. Really. I have experienced great quality in the past when I purchased Broyhill furniture so I'm surprised. Turns out that you can sit on a cushion for one day and it is collapsed to half the height of the other cushions. The piece is only 5 months old. This set should be replaced. Paid $2000 for set. Prime-Line Products R 7321 Track Guide and Glides Replacement Furniture Parts for Dressers, Hutches and Nightstand Drawer Systems (2-Pack), Brown, FREE Shipping on orders over $25 shipped by Amazon, DIY-Furniture Parts Replacement Rocker Recliner Spring "NoSag" Top Mount for Ashley,Lane,Broyhill and more, 2 Set Recliner Replacement Parts by Baridwon, Durable Recliner Release Pull Handle with Recliner Pull Cable, Repair Replacement Parts Compatible with Most Furniture of Recliner Chair Sofa Couch, Fromann 13.1 Feet AC Power Supply Cord Replacement for Electric Recliner or Lift Chairs, LONTAN DGSL01 Plastic Drawer Slides and Guides 2 Pack Drawer Replacement Part for Center Mount Drawer Slides Plastic Drawer Guides for Dresser, Recliner Replacement Parts with Pull Handle and Release Cable (2-Sets), Repair Recliner Mechanism Parts Compatible with Most Furniture of Recliner Sofa Couch Chair, Slide-Co 223887 Track Guide and Glides Replacement Furniture Parts for Dressers, Hutches and Nightstand Drawer Systems (2-Pack), Brown, 2) Natural Chemistry 11035 Reptile Lizard Spray Mite Parasite Relief - 8 oz Each, Btibpse Wooden Drawer Slides 16 Inches Classic Wood Center Guide Track with Slide Glides (1 pcs), WAMPAT LED TV Stand for 65 inch TV Farmhouse Modern TV Stand with Sliding Barn Door for Living Room, Rustic Brown, Reliable Recliner Replacement Parts - Universal Small Oval Black Plastic Pull Recliner Handle 3" by 3.5" with Cable - Exposed Cable Length (4.75") Length 36" Couch Style Pull Chair Release Handle Sofa, Btibpse Wooden Drawer Slides 40cm Classic Wood Center Guide Track (15-3/4''), ICYANG Universal Oval Black Plastic Sofa Chair Recliner Release Pull Handle, Exposed Cable Length 4.75", Total Length is Medium at 31", fits Ashley and Major Recliner Brands Sofa, Ram-Pro Furniture Markers Touch Up Repair System - 12Pc Scratch Restore Kit - 6 Felt Tip Wood Markers, 6 Wax Stick Crayons | Colors: Maple, Oak, Cherry, Walnut, Mahogany, Black. Made my purchase at Robert Furniture in Greeneville, Tennessee.

There are coil springs which are popping out of the fabric. A spring broke in the sofa the first week. Anyone else know this even though many retailers sell the product. I noticed that the upper part of my unwanted Maddie couch, is beginning to droop and the fabric is stretching, or sagging, or wrinkling.It looks as if there is just not enough stuffing.I am not sure if because I bought it online, it is produced differently than Hoffman Koos. This is the last furniture we planned on purchasing since I am in my sixties and my husband in his late fifties. Based on these claims we picked Broyhill among many furniture stores in United Blvd. Submit a complaint and get your issue resolved. I need a screw/bolt and nut to fix the alignment /missing rivet issue and a new male plug/connector with 2 sets of wires coming out of it. They do not clean as well as synthetic and lamb's wool dusters. Spruce Pine, NC

The end result is exactly what I wanted, BUT the inconvenience we have gone through was terrible & we'll never purchase from Broyhill again. I would not recommend Broyhill to anyone, and as for the store? I could have sat down at home and done that sloppy job. This is completely unacceptable. The footrest is very hard and uncomfortable. I told the furniture store that this was not acceptable and that I want my money back or a completely new couch. Four days later he called, stating the cushion was repaired and I could pick it up. I will spare the store as this is a mfg problem. I have loved this style couch 7 years, but waited to find a fabric That Icould use, since Broyhill has great fabrics, but not for furniture. I purchased a Broyhill sofa and loveseat in June 2012 and received delivery in November 2012. The finish on my kitchen table, island and chairs is coming off. Within the first year the cushions started to get deformed and by the time we called for a warranty defect, we were told the warranty ran out. A FOUR-MONTH WAIT IS RIDICULOUS! It worked great for a few months, then started having 'issues'. 4. Now the cushions are so bad that you can't sit on them at all.

The cushions lost their shape in short order in spite of flipping and rotating them. a chair that is falling apart that is 7 months old. The coffee table and TV cabinet are sturdy but the couch and love seat are absolute garbage. You can do better at any local retail store. I purchased a living room suit and within 6 months the material started to peel off the sofa. I ordered this couch which was delivered on Aug 11. Her travel and insurance articles have appeared in national magazines. I can easily wiggle the arm rest with my hand while sitting on the seat. Our promise in the contract was to pay in full amount which we did right away On November 3, 2003 I purchased two Broyhill chairs and matching ottomans from Havertys Furniture Company, Two Buckingham Plantation Dr, Bluffton, SC 29910. 2. I have never purchased a couch that has not lasted 8+ years and was in such condition that I was able to sell or donate the sofa. // Leaf Group. The back cushions are stuffed with fiber filling with no structure or support. Well if they have not even started it yet, what is the big deal? One year later I am stuck with a living room set that is terrible. If I could afford to I would trash this set. We order a couch, chair and ottoman from Raymore and Flanigan in Horseheads, NY with custom fabric. I've called the seller and am being ignored. Their rating with the Better Business Bureau is an "F" the lowest that you can get. Outdoor patio bar height table with four chairs. Had Broyhill, changed the stuffing? A horrible value. Both my husband & I have health problems (we aren't old). This inconvenience was great as we needed the sofa here so that we could choose paint color of our walls before the heat wave came (as it does every year).

The material has worn to nothing! All seams are pulling apart. The wood framework has come apart numerous times. Only a few months of use! 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