Your feedback allows our management team to resolve problem areas and they welcome every opportunity to improve. The hotel is a 10 minute drive from the San Antonio Zoo and Aquarium.

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Hotel Indigo San Antonio-Riverwalk has rooms with hardwood floors, free Wi-Fi, and CD players.

Good morning!

Spacious rooms, nice beds, and zero plumbing problems (plenty of hot water), and cold AC. We thought we'd treat ourselves to a more expensive hotel and it is a really nice room: very spacious, clean, fantastic location on the riverwalk in walking distance of great nightlife, pubs etc. The place looks nice, but Comfort Inn has better service.

You can locate the riverwalk by exiting our hotel, there you will find a staircase that leads you to the river and from there you can walk to the Aztec Theater. All rooms come with refrigerators and seating areas. language, whether its just a rating or contains comments as well, etc.). Guests at San Antonio Hotel Indigo can swim in the outdoor pool or work out in the gym.

You'll receive an email as soon as the property answers your question. Our son was graduating BMT from Lackland Air Force base in San Antonio. We are 100% smoke free. They responded that everything would be great, and to check with the local facility with concerns.

Booking.com mayat its own discretionalter, modify, delete, or otherwise change these Guidelines. If you booked through us and want to leave a review, please sign in first. Great stay - would recommend if staying for BMT or any visit! However, I am sorry to learn that we failed to deliver to that expectations due to the issues you have encountered during your stay. Contributions should be travel related. Amenities are in all rooms unless noted otherwise. If you stayed at this property through Booking.com, you can write a review. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. When asked about it my husband was told that they don't clean on Sunday's but when I asked about it I was told it was for the safety of their staff they only clean after you checkout!

Booking.com does not accept responsibility or liability for any reviews or responses. Parking is right across the hotel and it is $20.00 a day, in and out parking and secured. Own or manage this property? We work very hard to ensure our facilities and service are superior and we strive to be the best Hotel Indigo around, but I'm sorry to leave you dissatisfied because of the overall cleanliness, noise from above and shortcomings in customer service. How sad for such a nice area to have such a crappy hotel and staff. Good location show map.

I have alerted the hotel management regarding your comments, and I am positive that the measures that will be taken will avoid similar issues from reoccurring in the future. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.

and when they do the Director of food and beverage who happens to be filling in because they are short staffed will tell you he's not a bartender and the drinks. Southern dishes are served at Phi Restaurant and Bar in the hotel lobby. .

Cancellation and prepayment policies vary according to accommodations type.

Best regards, Clayton G. Case Manager IHGService, Nice hotel but not a great experience This hotel says its on the river walk but it is a good 15min (pleasant) walk along the river to get to the main restaurant area/downtown The customer service was not great and the cleanliness was not as they promised - I wouldnt mind so much but there are signs everywhere saying they are 100% committed to cleanliness - but this was not our experience in the rooms/bathrooms.

Some rooms have tubs but they need to be called to reserve, Our rooms with balcony are our Two Queen Balcony Rooms. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Need microwaves in rooms. We have more than 70 million property reviews, all from real, verified guests. Outdoor Pool8am-10pm.

After receiving your remarks, I was surprised by what you described. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. All rooms come with refrigerators and seating areas. No parking $49 + tax per day. Our event spaces host 80 guests, or venture out and hop aboard a water taxi right behind our hotel to meander downstream. Room dirty / floors filthy. Are pets allowed at Hotel Indigo San Antonio-Riverwalk, an IHG Hotel? (There were no extra rooms available, so we were stuck in that room) I moved the dirty cup to the sink in the first day. The location was also nice and within walking distance of the Alamo and some good restaurants and coffee shops. Beds were made daily and fresh towels provided daily.

The hotel is in a complete disarray undergoing renovations.

and also how much is breakfast?

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Definitely NOT luxury!

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Hotel Indigo San Antonio Riverwalk, an IHG Hotel takes special requests add in the next step!

Service animals complying with ADA Title lll regulations are allowed. The experience you described certainly isnt what we want for any guest. Additional sorting options might be available (by type of traveler, by score, etc). Riverwalk. Please note that all Special Requests are subject to availability and additional charges may apply.

The San Antonio Art Museum and the Henry B. Gonzalez Convention Center are both 1 mile from Hotel Indigo. I also sent you a private message to follow up and obtain more details.

Is Hotel Indigo San Antonio-Riverwalk, an IHG Hotel located near the city center? Ideally, we'd publish every review we get, positive and negative. Hello Getaway02856951694, Thank you for choosing us and for taking the time to leave us a review! The cafe staff won't acknowledge your presence.

Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.

Check your booking confirmation email to find your booking number and PIN. Hotel chain/brand: The pool could have been cooler. We can't wait to host you again and show you an awesome stay. I have also sent you a private message regarding your experience.

I wrote them on fb and was told that the general manager would reach out to me and I provided my direct contact info to include phone and email. This person calls an incorrect number belonging to my husband and when I call her back she plays phone tag, I left multiple messaged and still no return call. Booking.com. Click here to read post guidelines. Despite some of the services not meeting your expectations, I hope you choose IHG still on your future travels. Guests at San Antonio Hotel Indigo can swim in the outdoor pool or work out in the gym. All content should be genuine and unique to the guest. Private parking is available at a location nearby (reservation is not needed) and costs USD 49 per day. It is our goal to consistently provide exceptional service and comfortable accommodations to all our guest. food overpriced. There are more places to choose from in the, hawthorn suites san antonio, san antonio hawthorn suites.

Creating great memories is what we do best.

Although we have limited service hospitality, we strive to offer a seamless and relaxing stay. Copyright 2022 Northstar Travel Media, LLC. Pet fee is $50.00 up to two pets, Good afternoon! First the good things: beautiful building, right on the river. Our hotel parking has been reduced to $20+ Tax. It could be a nice hote. Booking.com is a distributor (without any obligation to verify) and not a publisher of these questions and answers. Case Manager IHGService, The hotel is lovely but we had fighting neighbours. Housekeeping only comes every other day. Issues concerning Booking.coms services should be directed to our Customer Service or Accommodation Service teams.

BUT our neighbours had a violent domestic dispute at about 2am, shouting and threatening to kill each other. During check out the "supervisor" could care less to address my concerns.

Approximate prices in DKK for a 1-night stay, This property has taken extra health and hygiene measures to ensure your safety is their priority. Unfortunately, we didn't read the reviews prior to booking.

* I have shared your comments to our hotel management to address this immediately and I am confident they will take steps so this doesnt happen again. Guests submit their subscores and their overall scores independently theres no direct link between them. They're also applicable regardless of the comment's tone.

The modern rooms feature 42-inch flat-screen cable TVs. Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. You will want to choose a room that includes river view in the description. Are there any historical sites close to Hotel Indigo San Antonio-Riverwalk, an IHG Hotel?

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), Hi carpOt_13, Thank you for your stay and for writing us about your experience in Hotel Indigo San Antonio-Riverwalk. Every employee was helpful and professional.

No one will mention that they DO NOT OFFER HOUSEKEEPING!' Hotel did not honor paid reservation from online travel service.

We have designated areas for smoking. Respect the privacy of others.

Hotel Indigo San Antonio Riverwalk, an IHG Hotel has been welcoming Booking.com guests since Dec 5, 2011 The remote was missing. We complained to the concierge but weren't offered any compensation. Our upscale, beautiful boutique hotel is appropriately located on the Museum Reach of the world-famous River Walk.

We arrived at like 2am from the airport and wanted to take a shower, but there was one towel in the entire room. If possible ask for a room on the 3rd floor at the ceilings/floors are very thin and in our 2nd floor room we were constantly disturbed by the heard of elephants above, 3rd floor much better Nice pool area (but not many sun loungers! Check in time is 3pm based on the hotel's local time. We have people and automated systems that specialize in detecting fake reviews submitted to our platform.

Way understaffed so check in took over 12 hourz. We have created a plan to improve our services and offers. We will customize your pricing based on your overall hotel needs. Our hotel's local artwork showcases the area's symbolic bridges, while the outdoor pool, terrace and guest room balconies offer views of the river that shaped our neighborhood.



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