Also some night entertainment. I will say the bartenders as usual became my best friends. Waiters at the buffet were awesome as well. We regret we didn't achieve all your expectations. We always aim to provide our members and guests with the highest satisfaction standards, and we regret not achieving this goal with you at the restaurant. 32, Seccion A, Segunda Etapa, Zona Htl., Cancun, QROO. Deserts are tasty and not too sweet. We appreciate your kind comments about the excellent attention of our bartenders and waiter team. menu veranda royal sands cancun breakfast resort ask tripadvisor inclusive spa hotel Thank you for taking the time to review your recent stay at our resort. Dear Levi, Our dining options go from traditional Mexican cuisine, to pizzas, seafood and steaks. How to get there Webcams. Adding a business to Yelp is always free. Also, seemed difficult to get service while at the pool or on the beach. Dear Thomas, Gym is good and not crowded. All inclusive status was misleading. By clicking on the "I Accept" button you grant us your consent to use them. The food was delicious, different menu each day and many choices to pick from if you have picky eaters like I do. Choose your favorite specialty from a menu featuring different coffee drinks, fruit smoothies and a selection of refreshing herbal teas, plus the finest pastries, sandwiches and other sweet treats to pair your favorite coffee melt; feel free to grab & go, or relax and enjoy in the bar, open daily from 7 a.m. to 11 p.m. To view your reservation details, modify or cancel your reservation, please select your resort and enter your confirmation number. Everything was great about this resort except entertainment. The Royal Sands Resort is not available on the selected dates. Taste delicious hamburgers, sandwiches, wraps and other snacks.

We are convinced that our staff is essential in our hospitality and we are glad to find out that they are doing a fantastic job. If you dont want to miss a minute of the fun and relaxation or our incredible pools at The Royal Sands, Char Hut snack bar in Cancun is the ideal place to eat something simple but always tasty, and with great flavor. Your comments inspire us to continue providing the best experience to our guests. If you dont want to lose an instant of fun at the pool or on the beach, visit our pool bar or order from the menu of our restaurants, we will take your meals to the comfort of your chaise lounge. We appreciate that you have taken the time to write a review about your recent stay at The Royal Sands. However, the best certification we can achieve is our guests' satisfaction. We look forward to welcoming you during your next visit to the Mexican Caribbean. We are a company that is known for hard-working employees making the best out of our customers' vacations and solving whatever issues and requests they may have. Clean, staff was friendly. Warm regards. We appreciate your feedback and we're sharing your comments with the appropriate channels so that our service improves. We appreciate your kind comments about the cleanliness of our resort, the beautiful pool and beach, and the wealth of amenities. We assure you that you have never tried something so delicious. Our room was great. We hope that we have the opportunity to host you again in the future and change your mind about vacationing with us. Should provide transportation to and from airport and to local area attractions. Thank you for taking the time to post about your experience at The Royal Sands. Next time I will consider someplace else. Dear Dulce, The rooms were clean and sufficiently stocked with beverages each day. We are delighted to learn that you enjoyed the clean facilities, the friendly service of our staff, and the safety of our property. We're glad to learn you enjoyed your visit and we kindly ask you to visit us again during your next vacation in Cancun. I have been to other resorts where the waiters treat everyone equally and where there is a wider selection of food without the extra price tag. Whether as a couple or family, come to Cancun and let yourself be pampered with THE ROYAL SANDS RESORT & SPA, which offers different lodging plans such as all inclusive plan with unlimited meals and beverages, accommodation plus daily breakfast or accommodation only plan; stroll along its wonderful beach, taste delicious dishes in its 4 restaurants of great gastronomic quality and have fun with unique activities designed just for you. While we are pleased to learn that you decided to stay in our resort to spend your vacation, we regret to learn that this experience did not fulfill your expectations. Best regards. To view your reservation details, modify or cancel your reservation, please select your resort and enter your confirmation number. 13.5, No. Amazing resort. It saddens us to learn that after the communication you had with our Customer Service Manager you still felt disappointed. Water pressure is very good. We want our guests to eat like kings and live a whole new dining experience at The Royal Sands restaurants, where they will have the best options in Cancun restaurants within the incredible facilities of this magnificent hotel facing the Caribbean Sea. Payment type accepted at the property: Visa, Master Card, and American Express. Suites also include a well-equipped kitchen with a fridge, microwave and coffee maker.

We always offer the option to book your transportation from our onsite travel agency Thomas More, we regret if this information was not shared with you properly. Great trip! We verify reviews to ensure the traveler booked with Expedia Group. We didn't have reservations but the front hostess was nice enough to get us a table! We look forward to welcoming you again during your next visit to the Mexican Caribbean. Our concierge was nowhere to be found and that was fine we managed to set things up ourselves. Handmade and prepared with the finest and freshest ingredients, these pizzas are a real Italian treat with a Caribbean twist. Food themes for each day, clean rooms and great dining made this a very enjoyable time. Also, as a family resort, the stay lacked evening entertainment and swim-up drink ordering options for kids. Yes! Expedia and the Airplane Logo are trademarks or registered trademarks of Expedia, Inc. CST# 2029030-50. Dear Sonya, We look forward to welcoming you again during your next visit to the Mexican Caribbean. We look forward to hosting you and your family again next time to continue living magical experiences. We appreciate your kind comments about the service of our staff, especially Orlando and Jess. Warm regards. Concierge was okay but not super accommodating or helpful as expected. Buffet is good and limited but you can actually order from the menu. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Thank you for taking the time to review your stay with us. There is a wide variety of dishes included in all our consumption centers. Room Service was delicious. The beach access was great and the view was exceptional. Warm regards. We are glad to learn that you lived a memorable experience when you witnessed a sea turtle on our shores. Good foods and service, the place is clean. We hope that we have the opportunity to host you again in the future and change your mind about staying with us. In a colonial Old Mexico ambiance, the restaurant offers traditional Mexican dishes, seafood, steaks and fajitas. We have shared all your comments with the concerned departments to improve. Warm regards. All rights reserved. Each night we got 2-3 to try and didnt feel like we were overindulging. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Every feedback is essential for us as it helps us to continue improving. Best regards. We apologize if you weren't able to find a spot to enjoy one of our specialty restaurants but we hope that you enjoyed the rest of the dining options available around the resort. We apologize if your concierge was too eager to reserve a spot for you on one of our presentations, these optional presentations are a great way to find out how much your vacation experience can improve. We offer you a sincere apology for not meeting your expectations. I really was impressed with the cleanliness of this resort. Dear Mark Andrew, I didn't appreciate the need to force you to leave tips at the restaurants and buffet, all inclusive means all included. I recommend this good place for family vacation. Cancun Hotel Zone, Q.Roo, Mx. Warm regards. These kind comments inspire us to keep the great service. Dear Mario, The pools were well maintained. 2 free tickets to the Mayan Museum of Cancun, 1 King size bed, 2 Murphy beds, 2 double beds. Everyone was kind and helpful. Find availability starting from June 13th. We regret if you perceived any distinction in our service, at Royal Resorts we care about our guests and members, and we train our staff to assist all our guests with cordiality and respect. Check out was easy. The Royal Sands beachfront hotel, in central Cancun, is next to Kukulcan Plaza Shopping Center. Discover the flavors of Cancun and the best of Mexican food; indulge yourself with the dishes that our professional chefs prepare, always leaving a bit of their soul in each one, for our guests to get the best in seafood, pizzas and pastas, delicious meats, sushi, quesadillas and more. The Sisal restaurant next to the hotel had amazing food which I highly recommend. Total confidence in the food and the environment.

Ambience was nice toomore, Best restaurant on the grounds of The Royal Sands! Warm regards. I didn't particularly appreciate sitting and listening to a 2-hour presentation on timeshares. We have shared your comments with our management to find ways to improve our attention and provide a service that meets the high standards we are known for. Open from Sunday to Friday 5 p.m. - 10 p.m. Dear Jordan R, We apologize! We look forward to welcoming you again during your next visit to the Mexican Caribbean. The resort was beautiful and the buffet was so good. Our Best Deal Guarantee Policy assures the lowest online price available, if you found a lower rate elsewhere, send us an email to bestdeal@royalresorts.com and get rewards! The beach is short walking distance. It features outdoor pools, a gym, spa and tennis courts. Our Customer Service Manager conducted the appropriate follow-up and she tried to assist you in everything that was within our reach. Best regards. We got very very far from everything We look forward to hosting you again soon. Warm regards. You couldn't give us any higher compliment than a return stay, and we would love to show you how much we can improve. Every staff was cleaning and sanitizing everything including elevator walls and doors, walk ways, gardens, shower heads on the beach, they even had a staff member coordinating chairs and tables under each palapa every day so all was organized. It also offers a superb breakfast buffet service plus a la carte menu for lunch and dinner to order exquisite finger-licking specialties. Although, we did like the mini desserts. We appreciate your feedback, and we've shared your comments with the appropriate channels so that our service improves. Thank you for taking the time to write about The Royal Sands. I like everything, we dont have nothing to dont like ! The hotel is about 20 minute walk to La Isla shopping center and about 15 minutes ride to the shops, restaurants and the Mexican Outlet center. Navigate to Not the servers fault but more the resorts. We appreciate your feedback and we will continue working to offer you a better experience on your next visit to the Mexican Caribbean. This place is good, but the lack of service you get for not being a member is not great. You couldn't give us any higher compliment than a return stay, and we would love to have the ability to host you again in the future. Photo ID, credit card or cash deposit are required at check-in for incidental charges. We hope we have the chance to welcome you again during your next visit to the Mexican Caribbean. They could have at least extended the bar until 2 am otherwise just dont call it a bar. The delicious international food served in Cayo Largo restaurant, has no equal.

We look forward to hosting you and your family again on your next visit to the Riviera Maya. The food was average as it was regularly cold during the buffet.

To continue enjoying the best international food and the Italian cuisine, you will only have to walk a few steps to reach the Tradewinds restaurant at the Royal Caribbean. Starbucks onsite, and a doctor available. Rest assured we have shared your comments with our Management to improve guest service. Had nomore, SteakhousesCocktail BarsLive/Raw Food$$$Zona Hotelera, My #1 restaurant in Playa Del Carmen Thank you for taking the time to write a review recognizing the quality and service of The Royal Sands. The music was great. However, we have shared your comments with our Food & Beverage Management to enrich our future food and beverage options. This is a great place for family with kids. Staff from all areas go above and beyond to satisfy and accommodate your needs. Dear Sandy, Warm regards. They also have pool side bbq which was very good. All rooms have free Wi-Fi and a balcony with sea views. Thank you for posting about your recent stay at The Royal Sands. Adicional charges our favorite food and drinks. Thank you so much for taking the time to review your stay with us. Dear Leobardo, There is a wide variety of dishes included in all our consumption centers. The All-Inclusive package offers an ample array of meals and house beverages, however, some restrictions may apply. A little salty but there were loads of seafood pieces in it. Warm regards. prime rib, lobster) are offered by a symbolic surcharge. Payment policy: The total price of your reservation will be charged between 30 to 14 days prior to your arrival date, any reservation booked within 14 days or less prior of the arrival date will be charged immediately, please check your applicable payment policy when booking your reservation. Thank you for taking the time to write a review about your recent stay at The Royal Sands. My sons and I always go to adult only resorts and I love the entertainments. It is a pleasure to know that we have met your expectations. Dear Antonio,

Dear Brittny, Dear Amira, Come and watch your favorite match and sport game. We appreciate your feedback about our entertainment. Best regards. Didnt like them. We will continue working to provide a better experience to our guests. Service was attentivemore, BEST DINING EXPERIENCE OF MY LIFE! The Royal Islander Resort is not available on the selected dates. An airport shuttle service is available for an extra fee. In our All-Inclusive REFINE package, there are very few dishes with additional charges, only the premium dishes (eg. Dear Mary Beth, The beds are very comfortable. Food was decent. You have to make reservations first thing in the morning to eat at a restaurant other than the buffet and most days they were fully booked within 10 min. The staff was the best. Save 10% or more on thousands of properties with member prices. It is rewarding to see that our efforts are appreciated as we constantly work to exceed our guests expectations. Enjoy the delicious tacos and the Tex-Mex food, while gazing at the beautiful Caribbean Sea view. Open daily from 7 a.m.-10 p.m. At The Royal Islander we want you to enjoy your suite or villa to the max, therefore we designed our Food to Go service. Royal Sands Resort in Cancn, Quintana Roo. The informalmore, I felt like I was somewhere in South East Asia when we stepped into this restaurant! We look forward to welcoming you again during your next visit to the Mexican Caribbean. The way theymore, The restaurant is known for that celebratory Cancun environment complete with mariachi band (which go from table to table playing for tips) and livelymore, Cambalache provided us an absolutely amazing dining experience while in Cancun! Lack of entertainment, although overall I did enjoy my stay. Dear Scott,

Kukulcan Km 13.5, Col. Zona Hotelera, 77500 Cancn, Quintana Roo, Mexico, This place has delicious food great atmosphere and the service is awesome. We didn't realize this was a timeshare property. Lots of surcharge conditions. Open daily from 4pm to 11pm, weekends 12 pm to 11pm, Rate covers accommodation in the suite of your choice, daily cleaning services.

We're glad to learn you've enjoyed your stay at our resort and we look forward to welcoming you back soon. We appreciate your kind comments about the remarkable service of our staff. We look forward to welcoming you again during your next visit to the Mexican Caribbean. We hope that our spacious suites and the wealth of amenities will encourage you to revisit us in the near future. We regret if you perceived any distinction in our service, at Royal Resorts we care about our guests and members, and we train our staff to assist all our guests with cordiality and respect. Happy hour from 4 p.m.-7 and 11 p.m.-12 a.m. Open from 4 p.m. Your stay includes 2 free tickets to the Cancun Mayan Museum. In my opinion, the food was average. Many more things I dont like . This restaurant in Cancun offers a delicious menu of international cuisine with buffet for breakfast, lunch and dinner, as well as delectable cuts of meat, salmon, seafood, and thematic buffets with a touch of the Mexican Caribbean that everybody will love. We look forward to welcoming you again during your next visit to the Mexican Caribbean. We look forward to hosting you and your family again next time. Open daily from 11 a.m.-10 p.m. We love you! Hacienda Sisal Cancun offers you best of Mexican food and seafood, fine meat cuts and a delicious brunch. Reservation required. We're excited to read your review and learn we've achieved our goal of providing our guests with the highest standards in both: service and food.

Warm regards. Its excellent very clean everything was fabulous, Loved employees they were amazing and always helpful. Joe and Javier were our servers and they were awesome. Thank you for taking the time to post about our resort. Special request are subject to availability and cannot be guaranteed, these may incur in additional charges. Fill in our Pre-Check-in Form! We hope that our spacious suites and the wealth of amenities will encourage you to revisit us in the near future. We will definitely be coming back to this hotel! Everyone was so pleasant. They were so good and fresh that I had to go back a few days later for more. Pool is big and theres a lap pool also. Blvd. Liked: Cleanliness, amenities, property conditions & facilities. Rest assured we have shared your comments with our Management to improve guest service. Thank you for taking the time to post about our resort. Warm regards. The room that they sent us to was really hot. In addition to serving fresh seafood delicacies, Captain's Cove restaurant offers the best international cuisine with incredible views of Nichupte Lagoon. Hacienda Sisal restaurant specializes in Mexican cuisine. A beautiful location overlooking the lagoon and a perfect spot to watchmore. Thank you for taking the time to post about our resort. Open daily from 1 a.m. to 9:30 p.m. Pets are not allowed without exceptions, however, guide dogs for the blind are exempt from this policy; please inform in advance. However, additional gratuities at guests discretion are accepted. We use cookies to make interactions with our website and online web services easier and meaningful, to better understand how they are used and to adapt advertising. Fill in our Pre-Check-in Form and save time at your check-in! Alfonso was never available to bokk restaurants, tours, answer questions, etc and the other concierge were slow to help. It also has a terrace bar facing the pool so that you never miss the beautiful views. Try one of the best ceviche of the region in this cevicheria in Cancun that serves a selection of ceviches, seafood cocktails, tostadas and more with a Caribbean gourmet-style, on the other hand in our Sushi Bar, you will enjoy the most delicious sushi rolls in Cancun, both while enjoying a delicious lemonade or the drink you prefer, and the wonderful views of the Caribbean Sea. On vacay with the fam and made a reservation here based on a suggestion from the resort where we had been all week. Glad to see they are still running things very well. The water is beautiful. Dear Kimberly Kaye, Dear Hem Raj, Every room has an ocean view. Does not include transportation.

Huge enough to feed three people Easy to get around and the shuttle to the other royal resorts was great to explore the city with the safety of transportation to get around. Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort. Enjoy dishes made with Mexican soul in one of the best restaurants of Cancun, Hacienda Sisal Restaurant, is a place that will transport you to a typical Mexican hacienda due to its traditional decoration and authentic flavors. Visit this bar in Cancun, located a few steps from Captain's Cove Restaurant, where you will enjoy your favorite drink or cocktail after lunch, the best entertainment and the fun that events like the Mexican Fiesta, the karaoke night and the rhythm of the music, on different nights during the week. Open daily from 12 p.m. to 11 p.m. Dear Delia, We appreciate your feedback and we're sharing your comments with the appropriate channels so that our service improves.

Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort. Dear Juan Jos, Whether is a cheese, pepperoni, vegetarian, Mexican or the famous Bartolos Special, order the one you prefer and we will take it to the comfort of your suite or villa in Cancun. At this time, we start the water-treatment process which consists of pouring chemical products into the pool for its daily disinfection. The pool and the bar closes at 11 pm which doesnt sound right. Cancun Airport is a 20-minute drive away. One of the favorite restaurants of our guests, serving international cuisine, seafood and steaks.



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