Enter your project name and room to get started. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. i paid a fair price for a product that is continually being inaccurately produced. I need phone contact from someone in that office to confirm the offers to resolve and determine if this is a valid resolution. BBB is here to help. Gorgeous kitchen features charcoal gray cabinets paired with white marble countertops and white marble backsplash framing plastered range hood over integrated gas cooktop. < Back to
The laminate/veneer was not matching up, it's like somebody used a 10 year old rusty table saw to make the cuts. BBB Business Profiles may not be reproduced for sales or promotional purposes. Glass door broken. Learn more about how to place an order here. The final problem is one door was not provided for the lavatory cabinet. Learn more about instructions for specific items or replacements here. (The consumer indicated he/she DID NOT accept the response from the business.) and yet, no one notices they glazed the back side of the board?? (The consumer indicated he/she DID NOT accept the response from the business.) Company rep, *** ******** was sent to assess. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Like other reviewers found online, the quality control coming out of the manufacturing facility is god-awful. After working with Mr. ******* and ******* for appromately 3 months, we received an email from Mr. ****** on December 16, 2021 which stated that MasterBrand would not be replacing doors and drawers as stated by ****** ******** Consumer Affairs Specialist, MasterBrand Cabinets, ********@masterbrandcabinets.com. It's simple. Gray kitchen boasts gray cabinets with glass front upper cabinets accented with diamond mullion cabinet doors over gray lower cabinets with diamond trim moldings on doors paired with La Perla Venata Quartzite countertops and a light gray linear backsplash, Stellar Smoke Tiles, flanking steel window over sink paired with brass bronze gooseneck faucet. We accept Visa, Mastercard, Discover and American Express. shipping records can confirm the overlay filler was not delivered to our home until jan 10. masterbrand falsely claims their fourth production of this overlay as being in "good condition". White inset kitchen cabinets donning chrome hardware and a honed white marble countertop hold a stainless steel sink beneath a window covered in a white roman shade, as white walls are lined with light gray crown molding. I will continue to work directly with the consumer until resolution. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. cabinet door cabinets kitchen styles diamond cabinetry bathroom colors custom doors cloud laureldale diamondcabinets amaretto semi re shaker creme Using the Instacart app or website, shop for products from your store of choice near you. On 7/12 I inquired if a home visit would be necessary or if I could speak to someone from MasterBrand on the phone. Gorgeous u-shaped white kitchen features a a window lit by a glass pendant hung above a farmhouse sink fixed to white shaker cabinets accented with leather pulls and a honed white marble countertop. masterbrand's status of this order is incorrect. cook top cabinet ****** was produced missing the facade drawer front. My installer gutted and renovated my entire kitchen, he's a professional wood worker and custom home builder - best of the best. even their replies to the bbb's inquiries have been inaccurate. This site uses cookies to deliver our services and to show you non-personalized ads. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. (Photo of cabinet is attached.) ComplaintsComplaints for Diamond CabinetsCabinet ManufacturersView Business profile. As a matter of policy, BBB does not endorse any product, service or business. Multiple replacements and still not correct, seeking partial refund. The compensation is not enough to offset the amount of damage going unrepaired. White kitchen cabinets in a transitional kitchen features white diamond pattern backsplash tiles, round brass hardware and a black vent hood with a brass trim. Gray kitchen pantry door with a frosted glass quatrefoil panel in a transitional kitchen with blue-gray crown molding and tan herringbone floor tiles. masterbrand needs to take responsibility, and compensate this consumer for a service not provided.
(The consumer indicated he/she DID NOT accept the response from the business.) With sleek curvature, the Cove Crown Moulding is a popular choice for many transitional and casual kitchens. their inability to produce a simple overlay in four attempts, even with supervisory inspection, is just an sample of the service i have received since this kitchen remodel began back on AUGUST 10, 2020. masterbrand's innumerable errors and the resulting delays, amounting to months, constitute a business that has no commitment to providing a quality product paid for by the consumer. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. The business responded to this complaint but asked that its responses not be published. 2022 We can supply all emails, all receipts, witnesses, pictures, etcPlease feel free to contact us. You can track your order's progress and communicate with your shopper every step of the way using the Instacart app or website. I write this complaint today, Monday 8/8, with absolutely zero resolution and no idea of how the issue is going to be resolved. Customer Reviews are not used in the calculation of BBB Rating, of those, 3 complaints were closed in last 12 months. The custom options/adders are nearly always WAY worse than the standard product, it's like a first-time woodworker took a hacksaw to the wall cabinets that had custom parts on it (for example the "end door" feature). Well appointed white kitchen boasts an exposed brick wall flanked by window lit by glass pendants hung above a honed white marble countertop fixed against white and gray marble diamond pattern backsplash tiles above white shaker cabinets adorning leather pulls. They have directed me to Masterbrand/Diamond Cabinetry for the multitude of issues I'm having with product quality under warranty. As stated, the options are not being represented clearly and I've tried to get clarification but nobody is responding to me. My first delivery of the removable shelves were completely unfinished. Access your saved project resources including favorites, budget estimator, and room visualizer selections. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Regards, Consumer Affairs MasterBrand Cabinets, Inc. June 30th was the date I submitted all blemishes (to Lowe's) that were found on the Diamond Cabinetry kitchen cabinets I had purchased, which occurred on 90% of them. i'm needing this order of fillers to be right, as it is holding up the installation of crown molding. masterbrand has not "further discussed with the consumer directly" any financial compensation for the months of delays due to repeated incorrect orders. The shipping, cardboard, Styrofoam, manufacturing, waste of people's time, and god the cost to EVERYONE involved. it took six weeks and two orders to receive the correct cabinet ******* microwave fillers were ordered approx 9/8. Two lavatory base cabinets were provided instead of the drawer cabinets ordered. If you experience any of the following issues, you're eligible for a refund or credit: damaged/missing items, poor item replacements, late arrival or unprofessional service. As of 8/28 MasterBrand Cabinets has not contacted me regarding my cabinet issues. He took several cabinets to the planer and table saw in order to make them square, and refinished the edges himself. (The consumer indicated he/she DID NOT accept the response from the business.) Stunning kitchen features a trio of Restoration Hardware Classic Clemson Pendants illuminating a gray island with decorative trim moldings topped with white marble framing a small prep sink lined with French x-back counters tools. Please read our new cookies policy to learn more. Finish the job; Exchange; Billing adjustment, Dear BBB, Thank you for the opportunity to reply to case number XXXXXXXX. To ensure highest satisfaction regarding door styles and finishes, we suggest you view an actual sample from your nearest Lowe's for best color, wood grain and finish representation. International Association of Better Business Bureaus. Once you place your order, Instacart will connect you with a personal shopper in your area to shop and deliver your order. Please click on each retailer to see that retailer's price for this product. In the Instacart app or website, you can report: The price for this product is set by the individual retailers and varies among them. bottom line; my kitchen is still not finished almost seven months later. These problems were resolved items 1, 3 and 4 were cared for at my own expense. As stated, a remaining list has still been provided to the company. Awful cabinet build quality from Diamond at Lowes (Masterbrand).
Talk about environmental impact. correct replacements are due tomorrow, 11 weeks after the initial order date. (The consumer indicated he/she DID NOT accept the response from the business.) compensation for the delays in completing my remodel; delays amounting to almost six weeks, as a direct result of their errors.
If something isn't right, you've got options. *** ******** rep, stated that it was not a glaze issue but that a stain had been sprayed and not wiped down which cause the black excessive black stain to pool and the dripping.
We fully expect MasterBrand to honor their contract and obligation to us. 
The issues I had were not with installation, it was with the cabinetry and finish. MasterBrand Cabinets Inc. An account will let you save favorites and other project resources along the way. Lowe's relayed my question onto Diamond Cabinetry and I waited to be contacted. i do not know what the remaining item in production yet to ship is that they are referring to. Here's a breakdown of Instacart delivery cost: When an item you want is out-of-stock at the store, your shopper will follow your replacement preferences. kitchen cabinets with diamond trim molding. We are very disappointed in the service of Diamond Cabinets. I asked for a reasonable amount of money back, they gave me ~10% which is a slap in the face and Lowe's also couldn't get any reasonable amount back from them. Mr. ******* advised that we should go ahead and put the cabinets up because he could come back and make an inventory which would allow him to replace all the doors and drawers by putting a rush order on them. crown molding orders were twice produced in the wrong finish glaze before the third order was finally correct; more weeks of delay. still waiting on products to complete job.
i only have the name of ******** as the masterbrand representative lowe's has been in contact with.
We have not come to an agreement on compensation for the issues and they have a full record as the majority of communication is through email. I need assistance in closing this matter. The door is 11 inches by 19 inches, Shaker style in cloud gray. i still do not have the product paid for, and months later, my kitchen is still not completed. masterbrand lost the original order, then sent the wrong size. Choose the project where you'd like this to be added or create a new project.
I either want a refund that is much more appropriate or full replacement and installation of quality materials! I purchased my kitchen cabinets through my builder and Lowe's. Product photography and illustrations have been reproduced as accurately as print and web technologies permit. Blue diamond floor tiles lead past a blue storage bench with a white and blue cushion to blue mudroom cabinets donning brass hardware and a wooden countertop. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. my resolution is financial compensation for the inconveniences masterbrand has caused. remodel thru lowes. mb sent the wrong products 9 times, ea taking 5-6 wks to replace. Wall - End Shelf - 5"W x 30"H x 11-1/2"Deep - 2 Shelves, Wall - End Shelf - 5"W x 36"H x 11-1/2"Deep - 2 Shelves, Wall - End Shelf - 5"W x 42"H x 11-1/2"Deep - 3 Shelves, Wall End Doors for 84"H, 1 Top Door, 1 Middle Door, 1 Bottom Door, Wall End Doors for 90"H, 1 Top Door, 1 Middle Door, 1 Bottom Door, Wall End Doors for 96"H, 1 Top Door, 1 Middle Door, 1 Bottom Door, Roll-out Tray, Pre-Assembled, Dove Tail, Soft Close, Full Extension for 15" W Cabinet, Roll-out Tray, Pre-Assembled, Dove Tail, Soft Close, Full Extension for 18" W Cabinet, Roll-out Tray, Pre-Assembled, Dove Tail, Soft Close, Full Extension for 24" W Cabinet, Roll-out Tray, Pre-Assembled, Dove Tail, Soft Close, Full Extension for 30" W Cabinet, Roll-out Tray, Pre-Assembled, Dove Tail, Soft Close, Full Extension for 36" W Cabinet, Dishwasher Panel - 24"W x 34-1/2H - 3" return, Refrigerator End Panel - 24"W x 84"H - 3" return, Refrigerator End Panel - 24"W x 96"H - 3" return, Refrigerator End Panel - 30"W x 96"H - 3" return, Finished End Panel - 48" x 36" x1/4" 1 side finished, Bead Board - 48"x34-1/2"x1/4", one side finished, Scribe Molding - 3/4W x 1/4"H x 72"L - One Side has bull nose, Inside Corner Molding - 3/4"W x 3/4"H x 96"L, Outside Corner Molding - 1/4W x 3/4"H x 96"L, Light Rail Molding - 1-1/2"W x 1"H x 96"L, Light Rail Molding - 1-1/2"W x 2-1/4"H x 96"L, Decorative Leg 3"x3"x34-1/2"H + Wall Filler 34-1/2"H, Decorative Wall Filler - 3"W x 30"L x 3/4"Thick, Decorative Wall Filler - 3"W x 36"L x 3/4"Thick, Decorative Wall Filler - 3"W x 42"L x 3/4"Thick, Decorative Base Filler - 3"W x 34-1/2"L x 3/4 Thick, Decorative Base Filler - 6"W x 34-1/2"L x 3/4 Thick, Roll-out Tray, Pre-Assembled, Dove Tail, Soft Close, Full Extension for 27" W Cabinet, Roll-out Tray, Pre-Assembled, Dove Tail, Soft Close, Full Extension for 33" W Cabinet, W1530GD Uptown White Glass Door for W1530 #, W1830GD Uptown White Glass Door for W1830 #, W3030BGD Uptown White Glass Door for W3030B (2pcs/set) #, W3630BGD Uptown White Glass Door for W3630B (2pcs/set) #, WDC2430GD Uptown White Glass Door for WDC2430 #, W1536GD Uptown White Glass Door for W1536 #, W1836GD Uptown White Glass Door for W1836 #, W3036BGD Uptown White Glass Door for W3036B (2pcs/set) #, W3636BGD Uptown White Glass Door for W3636B (2pcs/set) #, WDC2436GD Uptown White Glass Door for WDC2436 #, WDC273615GD Uptown White Glass Door for WDC273615 #, W1542GD Uptown White Glass Door for W1542 #, W1842GD Uptown White Glass Door for W1842 #, W3042BGD Uptown White Glass Door for W3042B (2 pcs/set) #, W3642BGD Uptown White Glass Door for W3642B (2pcs/set) #, WDC2442GD Uptown White Glass Door for WDC2442 #, WDC274215GD Uptown White Glass Door for WD274215 #, EPW1230D Uptown White Wall End Door for 30"H #, EPW1236D Uptown White Wall End Door for 36"H #, EPW1242D Uptown White Wall End Door for 42"H #, EPWP2484D Uptown White Wall End Doors for 84"H Pantry #, EPWP2490D Uptown White Wall End Doors for 90"H Pantry #, EPWP2496D Uptown White Wall End Doors for 96"H Pantry #, MWO3018PM-12 Uptown White Microwave oven cabinet #, 15RT-DR Uptown White Roll Out Tray for 15" W Cabinet #, 18RT-DR Uptown White Roll Out Tray for 18" W Cabinet #, 24RT-DR Uptown White Roll Out Tray for 24" W Cabinet #, 30RT-DR Uptown White Roll Out Tray for 30" W Cabinet #, 36RT-DR Uptown White Roll Out Tray for 36" W Cabinet #, DWR33412 Uptown White Dishwasher End Panel #, REP2484-3/4" Uptown White Refrigerator End Panel #, REP2496-3/4" Uptown White Refrigerator End Panel #, REP2484(3)-3/4" Uptown White Refrigerator End Panel #, REP2496(3)-3/4" Uptown White Refrigerator End Panel #, REP3096(3)-3/4" Uptown White Refrigerator End Panel #, FBP483614(1) Uptown White Finished End Panel #, SC4 (ICM) Uptown White Inside Corner Molding #, SC5 (OCM) Uptown White Outside Corner Molding #, TLRM8 Uptown White Light Rail Molding #, BM4-1/2"-5/8" Uptown White Base Molding #, TP3/WF34-1/2" Uptown White Decorative Leg #, A30WF Uptown White Decorative Wall Filler #, A36WF Uptown White Decorative Wall Filler #, A42WF Uptown White Decorative Wall Filler #, A3BF Uptown White Decorative Base Filler #, A6BF Uptown White Decorative Base Filler #, 27RT-DR Roll Out Tray for 27" W Cabinet #, 33RT-DR Roll Out Tray for 33" W Cabinet #. I'm seeking an additional $3000 back, at least. decorative overlays were ordered approx 10/23. masterbrand's numerous inaccurate orders have caused repeated delays, extending the inconvenience of a kitchen remodel immeasurably. It was truly embarrassing to see it. Transitional white kitchen designed with a stainless steel and brass trim French range hood over a Thermador cooktop. moulding cabinet celtic molding crown insert door lowes styles doors diamondatlowes wood log mouldings types homes cabins houses diamond accents 
Dear BBB, Thank you for the opportunity to respond to the complaint against our company and to resolve with the consumer. Mosaic marble cooktop backsplash tiles in a kitchen showcasing white shaker cabinets with brass pulls. this time the finish glaze was correct, however, they glazed the back of the board, not the fluted decorative face. lowe's has attempted to expedite matters, however, masterbrand clearly has no quality control. the first order had an incorrect finish glaze, and the replacement order received yesterday, again, has an incorrect finish glaze. 
One would thing that a cabinet company could provide a door in a reasonable amount of time. Multiple drawers were not square.
i was even informed this last order for the overlay would take longer than prior ones, due to a supervisor inspecting the product before shipping. All Rights Reserved. Purchased cabinets that are defective and can't get them fixed or compensation as settlement. Stunning kitchen features a stainless steel French hood flanked by windows illuminated by small beaded chandeliers over stainless steel stove with under the cabinet, pull-out microwave to the left. 
I think that this is reasonable considering the amount of money I'm paying my contractor to fix the poor cabinet quality after installation, as well as what I'm doing myself to refinish the doors with the touch up paint they sent. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Wonderfully appointed black and white kitchen is fitted with a black hood fixed to black and white diamond pattern backsplash tiles between glass front display cabinets stacked above white shaker cabinets. Some items were replaced THREE Times, and after that much wasteful shipping/manufacturing, I paid my contractor to make the cabinet proper. Where to begin? I have emailed the consumer directly to inform him of what I knew about his delivery and have asked for detailed information from him so we can provide the needed door asap. Lowes has ordered the door and called Diamond several times without success and weeks have now gone by with the door being sent. no quality control. After the representatives have come out, it solves some problems but not all. masterbrand cabinets has not yet reached out to me. Multiple cabinets were not square.
He further stated that we could have those items with 2 to 3 weeks which would not hinder our remodeling process. Gallery, CA Supply Chain Act Compliance (PDF, 51.8KB). Gray and black upholstered island stools at a white and gray marble waterfall island illuminated by a set of brown chain fringe chandeliers. I wish that I had read reviews online before I went through with this purchase. There were many problems with the cabinets from the start: 1. I have requested for WEEKS a follow up with an appropriate solution and they will not respond. He told ***** ****** of ******* to put it in writing and we received a copy of that email confirmation. We have come to a mutually agreed upon resolution and are working to fulfill our warranty as promised. (Lowe's said that they had never seen cabinets shipped without doors installed) 2. Exquisite kitchen features a white range hood accented with diamond trim molding over white brick herringbone cooktop backsplash over stainless steel stove flanked by pull-out spice racks.
(The consumer indicated he/she DID NOT accept the response from the business.) Contactless delivery is available with our "Leave at my door" option. Purchased diamond cabinets on June 7, 2021 from ******* in *********** IL Received cabinets which were cosmetically different than what was ordered in showroom (ordered brown, havana cabinets.) a wall mount cabinet was produced with a door on the wall side, cabinet #XXXXXXXXXXX, for which i waited approx 4 weeks for a correct replacement. View as:
She notified ******* by email that he would have the sum of $5000.00 at his disposal to negate the fulfillment of their obligation. The business responded to this complaint but asked that its response not be published. cabinets kitchen crown stacked molding cabinet glass doors ceiling ceilings foot inch gray layout looks designs houzz moulding remodel An oak floating shelf is mounted over white and gold diamond pattern backsplash tiles accenting white shaker cabinets donning brushed gold pulls and holding a coffee station.
masterbrand not wanting to compensate me for their incompetence is unacceptable. Kind Regards, Consumer Affairs, MasterBrand Cabinets. Cottage kitchen features a built-in desk fitted with glass front cabinets with glass doors with diamond trim over white inset cabinets adorned with antique brass hardware. Now I have enough bad cabinets in the basement to throw out, which will cost me even more, because they won't take back the old ones they have replaced either.
Butler's pantry off kitchen boasts glass-front x mullion cabinets flanked by white shaker cabinets suspended over white cabinets accented with diamond trim moldings with glass-front beverage fridge to the left topped with honed black countertop framing a small prep sink paired with a satin nickel gooseneck faucet as well as partial mirrored backsplash. 
When a Painted Color or Painted Color with Artisan Glazing is specified, the door and/drawer front center panel may be constructed of Medium Density Fiberboard (MDF), except when Storm finish, Farmington or Peyton door styles, or when Heirlooming is specified. 
Lowe's nor myself received a response regarding the cabinets until 7/9 that mentioned making a home visit to look at the products (this was relayed to me on 7/12). Mouldings
Twice I followed up with Lowe's and neither Lowe's or I had heard anything until 7/19. 
15 wks in. In the end I told Diamond I was tired of replacing their poor product with a worse one, and I wasn't going to delay my kitchen project any more (already doubled the time because of them). Well guide you through the process. We have been in discussions with the consumer directly and are working together to resolve their concerns. By clicking "Sign Up" you acknowledge that you have read Diamond at Lowe's Privacy Policy and agree to Terms of Use. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. List. Please check your email for account verification.
***** ****** of ******* stated that it is definitely not the Cabinet color we ordered. Thank you again for contacting us regarding this case. The company replaced incorrect things every time, but that means waiting another 4-6 weeks, which delays your project massively and means most of the time that the contractor is going to charge you for it (like mine). Mismatched door hinges which necessitated replacement of the wrong hinge. plate diamond tiles accessories In addition, we noted flaking crown molding, excessive dripping paint on cabinets, a painted cracked vanity from factory, and a two-toned kitchen hood (the top a light brown, the bottom a dark brown). BBB Business Profiles generally cover a three-year reporting period. (On the replacement door they did not drill for the recessed hidden hinges so, I had to purchase a tool to do this, They also did not send the the hinges) 4. plate diamond stamped aluminum molding base nine of masterbrand's orders have been wrong. I've asked for all of the damaged cabinets to be replaced and they won't do the full extent of the damageonly some pieces. i understand the scribe molding was indeed delivered to and is being held at lowe's, pending arrival of this overlay filler. They refused to pay my contractors additional charges and advised that they also will not send any more replacements now that I'm taking the ~10% back option ($1500). Each retailer has a pricing policy that can be found on that retailer's page. The replacements are, 90% of the time, worse than the originals.
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