I got a discount code. I sent a jacket into Mountain Hardwear with a waterproofing issue.

Bummer dude! Love them. Sierra Designs also does not stand behind their products. I sent a jacket into Mountain Hardwear with a waterproofing issue. Required fields are marked *. And theyve had to be more skeptical since then too. It was a very easy process which I appreciated. I sent it in for repair, fully expecting to pay to have it fixed. Oh wait, you didnt! In my hand 2 days after 2sec phone call. I wonder if they expected me not to wear it. Ive got another backpack made by a company which no longer exists, and I still use it several times a week because it still works perfectly. Osprey is the gold standard for sure. It broke-th fame, and it leaked. I returned a lightly used Gore-Tex membrane jacket that had seriously delaminated. I had a pair of pants rip along the rear seam. Feral Mountain Co. in Denver offers a lifetime satisfaction guarantee on EVERYTHING they sell. If you have some gear you love and want it fixed or dont know if it is covered contact: Hardwear, but I had an opposite experience for the better. At one point there were 12 other well known outdoor brands trying to knock off the Crazy Creek, but none offered a lifetime warranty. Sea to Summit has your back if any of their products ever display a legit manufacturing defect, for life. Great experiences with Big Agnes and TNF replacing/refunding very well worn sleeping pad and pack, respectively. Plenty of outdoor brands have either a full or limitedlifetime warranty. Mtn Hardware said it was caused by skin oils on the jacket. Ive had the same bottle base for going on 6 years now (gotta keep those park stickers somewhere!) Camelbakwill repair or replace your gearall bags, reservoirs, and accessories includedif it fails because of a manufacturing defect, for the lifetime of a product. I had to write a positive review to wash the taste out of my mouth for the last 2 companies I reviewed. I forgot to mention it in my first comment, and Im not sure if its applicable to this article, but Borla Exhaust offers a One Million Mile Warranty for their exhaust systems. If you screw it up, thats on you. Arcteryx blamed Gore Tex, Gore Tex blamed Arcteryx and Im left with a $500 rain jacket that leaks.

I mean, the jacket never even made it to TNF since Globetrotter said they would not send it out, but I am rethinking the wisdom of going all TNF for hardshell (I bought a new PointFive anyway, but the front zipper does not instil much confidence. Quality. there is a big difference between lifetime warranties and limited lifetime warranties. Hilleberg will replace any tent if it has an defect, for the life of the product, and will repair issues caused by normal use, for a nominal fee.. Darn Tough Socks, the coolest sock company in Vermont, daresyou to wear out their socks, or find a pair that doesnt serve you exactly how you need. Maybe not in 2017, but in 2021 they have an outlet section on their website. And when I asked North Face if they could repair something (or send a patch) they said they couldnt as they couldnt figure out the colour of something they made and sold. for free, of course! It wont take long before Ive spent more on shipping than I did on the backpack! As far as I was concerned, the problems I had were wear related, you know, what happens when you use your gear. 3509 Evanston Ave North They claimed the rest were diminished performance. WOW!. Some cases of abuse are obvious, but others are not so obvious. not the same company it used to be i fear. But if life hands you a particularly bad day of hunting (sounds impossible, right?) VictorinoixSwiss Army Knivesguarantee their knives will function for a lifetime, and will repair or replace any defective tools outside of normal wear-and-tear. jansport abbie For my money, theyve been making some of the best outdoor apparel high end jackets particularly for years now. But, their legendary policy of accepting all returns, no matter when the gear was purchased changed in 2018. Also, they have a flat 20% discount on all their products near Thanks Giving and last until Christmas. Most of those claims were more than one pair. Tilley Hats guarantees select hats for life, and will repair or replace them for a small fee if they wear out due to normal wear and tear, poor workmanship, or faulty material. I had mine for 2 weeks brand new and a zip blew retailers have sent it back and left me working in the snow in Australia with only a hire jacket to use. Leupolds is beautiful because it is for the product, not the purchaser, and it does not require any proof of purchase or warranty card. I opted for the replace since the jacket was a bit worn in other areas and they sent me a brand new jacket of a similar model since the old one was discontinued. They sent me a kit with a muffler that had broken baffles, and they sent me a new one once a shop verified the defect. Unfortunately, i had a bad experience with REIs warranty one of their branded REI fleeces started unraveling down the sleeve after about 5 years, I was told that wasnt a manufacturing error and they couldnt do anything about it. Pro Standard Camera Accessories (prostandard.com) offers a lifetime warranty on everything we make. Personal experience indicates warranty from Gore Tex is worthless, and even more surprisingly, Filson, who told me my defect didnt exist. In the future we will only buy products from companies that have a repair police even if there is a wear and tear fee. Stanley thermoses are also under lifetime warrantyeven, according to their site, the one your grandpa totes around. Basically, a brand below will warranty something if it has a manufacturing defect, for the most part, regardless of how long you have it before that defect pops up. Yeah, brought 4 new pants from them in a single year and they all started piling after a few use. this list is much bettery. Well, maybe its time to move on, but I still cant see myself springing insane amounts of money on Arcteryx. Sent back a pair of binoculars that had part of the eye cups become unglued after 2 months of use. Your email address will not be published. I used their limited lifetime warranty on a sleeping pad that wasnt holding air anymore and was very satisfied with their customer service. Crazy Creek Products has offered Lifetime Warranty on our Original and Hex 2.0 chairs since 1987! Ill buy anything before I buy another Mountain DontWear. OnSight, a Canadian brand that uses recycled plastics to make bags, offers a limited lifetime warranty against design, manufacturing, and material defects. Beanleavesit to the customer to decide whether their product didnt stand up to expectations, and offersrefunds or replacements for defective, worn-out, hard-worked gear. https://www.ula-equipment.com/services-policies/warranty/ Ive had good luck personally, but some other friends have been given the cold shoulder. seam or zipper comes apart, the boots always leak, the goggle lenses dont lock) that should be covered under materials and workmanship. Sierra Designs told me to not bother sending in my jacket as it was too old. If it breaks, and its not some dumb thing you did, they got you. I washed it once every 3-4 months, and I have another one which I bought less than a week after the first, which is still going strong and has been washed a similar amount of times. https://www.cloudlineapparel.com/pages/lifetime-guarantee, Cloudline is a small shock brand with a bfl guarantee, Badlands gear is more on the hunting side of things, but they have an unbeatable warrantee. Thanks for the heads upweve added Red Oxx and Leupold. In the old days Sierra Designs was similar to The North Face with customer service and repairs. No repair option. Despite being pretty much new, @salomonsports are refusing to do anything other than offer a 20% discount voucher for their website. They told me they couldnt fix it, and they were sorry, and told me to go to the website to pick out another brand new jacket! Thats how we learn to make our products even better. True lifetime guarantee, no questions asked. They told me it was from a run of jackets that had faulty GoreTex, and told me to go pick out a brand new jacket. https://www.pariaoutdoorproducts.com/pages/affordable-backpacking-gear-warranty, Theres also Schnees for boots: Im guessing this is the result of an investment consortium takeover! Its not worth it to keep paying $20 a pop to ship my gear back to Texas, and having it out of commission half the time. Manufacturing defects they cover for a lifetime. They have changed the model numerous times over the years. The straps on the bag started to deteriorate, the zippers and material where the day pack attaches to the main bag ripped on a trip and the rivets that hold the top handle came out which made the handle loose and awkward. Dont forget Paria Outdoor Products. There are so many good brands out there, why risk it? BTW Dave Page Cobbler is the go to guy for getting boots repaired- Goretex charges a fee. But if those holes come from poor manufacturing? Gregory has a lifetime guarantee against any defects for their backpacks, though they point out packs made from textiles cant last forever when actually out there and used, so normal wear and tear isnt covered. Or, theyll just stoke you out and send you a new one. Therm-a-Rest offers a limited lifetime warranty for manufacturing and material defects and promises torepair non-warranty damagewhenever possible for a small fee. Consumers also need to be more realistic about warranty expectations. Ive used it once and was very happy. Shout out to Shady Rays sunglasses too theyll replace them for life even if you lose em. I just had a jacket re-taped on the cuffs and waist area and I was charged as apparently, it was showing heavy use. (206) 632-8686. Sad that they needed to be repaired so quickly but service was awesome, and they kept me updated during the whole process. EDIT to be clear: sleeping bags covered for life. I added Marmot inglad to hear they took care of you. Paying nothing other than the voucher I now see means that there is no warranty. I saw another comment on Mtn. We went into lockdown in March 2020 and living in a city couldnt get out anywhere to wear them. I contacted Salomon in August 2019 as my boots were leaking to be fair theyd probably leaked prior to this, but Id just accepted it as one of the joys of fabric boots. Wed draw the line there. ), They have this cheap $100 Hydrofoil jacket that they still sell, the reviews are terrible, it delaminates very quickly and they wouldnt issue a partial credit for it, theyve become more stringent the last few times I wanted to make uses of their rocksolid guarantee, I guess their rock is now made out of clay lol, Burton has lifetime warranty on bags and selected outerwear. The thing is, rei had the gold standard of warranties a few years ago but after lots of people abused the shit out of it, they had to change it. My wife fixed them by hand. Patagonias Ironclad Guarantee promises 100 percent customer satisfaction, and if, for any reason, the gear isnt up-to-par, theyll replace, repair, or refund it for free. The legal department wants to bog us down with rules in this section, but weve never been very good at following those. I bought a pair of Salomon Quest 4D GTX boots in July 2017. Looking to contact company but cant find a address , WOULD APPRECIATE some help. Eagle Creek has a mix of Lifetime and the No Matter What warranty! Product quality, customer service and delivery for us has always been top notch. Yeah, they only warrant their apperal for a year now. Their bad . They blew it off twice- every time I see the letter they sent it winds me up. L.L. I had not noticed any issue, but got a new jacket. I took it to the shop (Globetrotter, one of the biggest German outdoor retailers and they said no go, I should have washed the jacket more often, they said the sweat crystals are to blame. For me this was strike 2 with them. Not the company it once was, and this is the last time Im giving them my dollars. After a few weeks they canceled the order without telling me. They used to make an awesome product. Cant believe you left out Filson. Here at Stormy Kromer we guarantee all our caps for life. Fewer brands do this now, but the following warranty programs are pretty close. We live outside the fog belt in SF; its warm and sunny on this side of town. Still has plenty of life in it, but Goretex is far more stringent than it was years ago. Ive been nothing by pleased with my Bean gear, so I dont have any experience with their return policy. They fixed everything I asked for, plus reinforced some of the weaker spots that were sure to eventually fail and also replaced some of the material that was dry rotted and just flat old and deteriorated. Big Agnes covers defects for a lifetime, and if they deem your damage due to normal wear-and-tear theyve still got you covered, for a small fee. The North Face offers a similar promise, repairing or replacing gear for free that failed due to manufacturing error. No guarantee they would be replaced. Seam at the cuff came apart. Klymit guarantees its products against defects for the life of the product, though they at least try to define life: While Klymit uses the very best materials and components for its products, all materials and components eventually wear out with use and exposure over time. Brand new pack, amazing. What is the true story? Hindsight is a great thing! I got all my TNF gear in sales, 50% less, just a question of knowing where and when to look and having patience, but Arcteryx almost never go on sale. But I agree, good outdoor brands are essential. Eagle Creeks No Matter What guarantee ensures your bags will be in great shape for the lifetime of the product. Have never bought from Sierra Designs since. Wilderness Systems has a limited lifetime warranty on their kayaks. Well, my NorthFace Point Five jacket got pretty leaky after only a bit less than two years. Smith is already on the list, but would like to reiterate that they have replaced two pairs of sunglasses that were damaged at my fault; they were a pleasure to deal with. Send it in clean. ), I leaned my $ 150 bean 4 piece 5 weight against the wrong side of my truck on the Yellowtone in 2000, forgot about it, ran over it, went to Bozeman to buy a new rod, called Bean they repaired the old one (100% my fault) and it was waiting for me when I got back to PA/ N/C hard to beat that. Thanks for sharing your experience, well dig into this a little bit. Osprey did not replace a pack of theres that was de-laminated. Am I abusing it or should Icebreaker set realistic expectations about the quality of their socks? When I contacted customer service they told me to just reorder it but wouldnt honor the original price of my first order. Ive taken it to other countries, used it as a pack, wheeled and carry-on and checked in luggage. They called a seldom used, 8 year old jacket, as past its reasonable life. NEMO makes great stuff, but if they screwed up in the manufacturing process, they will repair or replace the product. Thanks for being a great company. I took the tent to the store, and was told they no longer had that policy. Misleading. Arcteryx readily covers defects in materials or workmanship, and will repair well-loved gear for a small fee. Theyll buy back your gently used Patagonia gear in exchange for store credit and resell it on WornWear.com. https://www.mysteryranch.com/guarantee-warranty-repair. Recently, when weve been allowed more freedom Ive discovered that the rand is coming away and theres a gap between the forefoot and the sole. Previous post apparently not accepted, but Columbia has 1 year limited warranty on shirts and pants. Just a few companies promise their gear will serve you until youre old and gray. PEARL iZUMiwill repair or replace anything that appears to have a defect, even after youve used it a bunch. https://www.burton.com/au/en/warranty.html. I was not happy, but ignored it until the cinch cord ripped loose. Eddie Bauer changed their policy from lifetime to one year. Crazy Creek! Just send it in, and they fix it. Then pretty much everywhere has hooked it up after asking like this: I really liked these and used them all the time to X activity in Y location and before I replace it I wanted to see if this blown seam etc. Patagonia is as well! Sunski has an awesome warranty that includes free repairs of frames and inexpensive (were talking $5) replacement lenses. No visible reason why. Lip service from companies who rest on thier laurels, while denying valid claims! Duct-taped holes in downjackets, busted-out toes in hiking boots, crampon-slashed pant cuffswear and tear can feel like a badge of honor in itsown small way, a testament to the good times hadand hard work done. I just inquired about getting them to repair it (wasnt even angling for a new tent) and they voluntarily gave me a store credit for more than I originally paid for the tent after I sent it in for inspection.

They gave me a new pack with no questions asked after I admitted that a mouse had eaten through my hip pouch while on the west coast trail. Stormy Kromer guarantees their American-made hats for life. Ive personally benefited from Osprey and Eagle Creeks warranties. Also, Club Ride (bike apparel based in Idaho) have been awesome! We also guarantee the product selection advice we give. And their washing process doesnt use toxic chlorine. They repaired my backpack, and then a couple weeks later it broke again. We told him one of his employees told us differently not long ago and he said well the employee was wrong. What has happened to warranty programs? kind of a thing. Dont forget Feathered Friends lifetime warranty: Disappointing lack of care over delamination of a top of the line jacket (Beta SV) after a few years.

It didnt cover the cost of a new pair unless I opted for brown (in the sale). The funny part is my 7 year old MH dragon skin pant looks brand new. No more lifetime. Arcteryx has gotten wayyyy stingier and rigid with their warranty in recent years. storage? Bean was the legendary brand here, but people took advantage, returned things they had and loved for years once they wore out, and demanded free replacements. My wife told me a story about an old HS school friend of hers who used to go to yard sales with her mom, find LLB stuff, buy it, then return it to LLB. Leupold, known primarily for their optics like rifle scopes and binoculars, also offers a lifetime, no questions asked warranty. Very happy with their service and support. Royal Robbins has lifetime Billy Goat warranty and a repair option. The people behind these brands play hard, too. by Staff | Apr 7, 2021 | Gear | 106 comments. Grrrrr! Obermeyer has an amazing customer service team and lifetime warranty as well. Its a sign that the gearwasthe perfect companion for all kinds of adventures, good enough to useover and over and over. This is copied from their site. Sent in for warranty and theyre telling me its not covered, that its normal breakdown due to. I actually acquired a Vortex Viper HD and to be honest, I can only recommend it! I have to say I agree with this one. Doesnt matter how it broke, who broke it or what happened. I wont be sucked in by this designer label again! Sierra Designs will fix or replace manufacturing defects for the life of the product not your life. Fair point Aidan. L.L. As far as I am concerned they are in the AVOID these BOZOs category. I use to have a SD 60/40 (dating myself) and they repaired a torn pocket for free even though Im sure it was my fault it ripped. Outdoor Research in the UK dont hold to that. Our local outdoor stores will give you 20% discount on pretty much anything for club members in our area so thats not a great offer at all.

Montane, Petzl and Thermarest on the other hand will replace or send parts no questions asked. I have clothing and sleeping bags from up to 23 years ago and STILL going strong. i bought a pair of Patagonia hiking pants back in 2001 or so. I was really pissed. Saw a pack in half to get a new one? About 8 years later, the velcro on the sleeves had worn out, so I again sent it in for repair, fully expecting to pay for it. Snow Peak is a bit murky here, but their lifetime guarantee on hard goods appears to include wear and tear, likely because camp stoves and the like dont have much that can break, really, no matter how many times you use them. I will agree with what others have said about Mountain Hardwears warranty lacking the true lifetime part of their warranty. If it says Badlands, its covered. Ryders Eyewear offers a two year warranty, but getting service on a defect is near impossible. We dont care what happened, or whose fault it was (were looking at you, Steve), we will fix it for free, forever.

Most brands agree that itdoesnt mean yourlifetime, but the expected lifetime of a product. Ive had very good luck with REI. Native Sunglasses/Ski Goggles have a lifetime warranty but you have to pay a fee. The quality of their product appear to vary a lot. I wont stay for a third strike. Next tier in my experience would be Mtn Hardwear, Arcteryx, Mammut, Icebreaker, Gore-Tex, Five Ten, Smith who have all replaced/repaired/issued credit for products that had issues without asking for proof of purchase. I had a similar situation with Arcteryx only with a little delamination and some leaking of pockets. Emailed them re: a broken clasp, looking for a replacement. Regardless, if even a zipper breaks, it is guaranteed for a LIFETIME of use- period! Sierra Designs also does not stand behind their products. I was told I could send them in to be evaluated for a defect. Thats not nearly as cool. Arcteryx replaced a jacket of mine that was 3-4 yrs old.

Hardwear jacket. The old one was one of those waterproof thingies, the new one has the teeth all visible and just trusts into a wide flap that sits behind the zipper. I tried to get a down jacket zipper repaired and they made it difficult to reach them and then after lots of back and forth they said they do not have the capacity in their repair shop to replace a zipper Ever since Kelty bought them out they have not honored their guarantee like they used to. Im sitting here in an Eddie Bauer flannel and Eddie Bauer shorts. Ive become a recent convert to EB and top of my list in the the quality at price point level. Swapped out for a brand new pair, no questions asked. A really frustrating experience. Vibe Kayaks have a lifetime warranty to orginal purchaser. I sympathize with manufacturers because of the the few that abuse the manufacturers policy. On the other hand, Sierra Designs shafted me on a down sleeping bag. A brand new pair of shorts arrived. Black Diamond would not replace a fleece sweater with a blown out zipper, gave partial creditDEFINITELY not lifetime. Besides, we love it when our customers use and abuse our gear. Warranties can be an issue even with companies that offer a shorter warranty period. Sadly Salomon @salomonsports will only honour their original guarantee period. Normal wear-and-tear will be repaired for a small fee. Many brands used to have honest-to-god lifetime warranties, where it didnt matter what happened or how, theyd replace or repair your boots, jackets, tents, sleeping bags, anything really. ($40 for $100 pair of ski goggles). Wilderness Systems offers a limited lifetime warranty against hull damage in their kayaks. Thanks for the updated list, as this will be my quick list for when buying new gear. I feel like I am abusing it sometimes, even though it is perfectly within their use case. Not loving something like you used to? I wear the jacket. What works for me patching it myself until something real happens (e.g. The manager said the lifetime warranty was changed to one year about a year ago and that he doesnt consider the sunglasses defective so he wouldnt do anything. I also had the option of throwing them into a Columbia recycle bin. (Ive replaced it as my daily driver a number of years ago with an overpriced but still awesome Orvis rod. Outdoor Research has a seemingly limitless guaranteecalled the Infinite Guaranteethat provides for replacement anytime your gear doesnt perform like it should. You know whats even better than a guarantee? Mountain Hardware is pretty bad about covering a defect. This happened about 4 years ago. Weve heard countless stories of unexpected, unbelievably great customer service. If something you purchased based on this advice turns out to be unsuitable, you can bring it back for an exchange, refund, repair, or credit., Ive used this in the past on MEC-branded stuff (they will seriously repair or replace anything made by MEC from what I can tell) and on non-MEC stuff (they will either fix it for free or for a small charge, depending on the damage or issue. terrific!! Bomb proof gear and best Lifetime Warranty Ive ever seen. This might be fodder for a good story. Red Oxxs no bull warranty includes repairs and replacements for any unexpected damage to one of their bags, for life. A Covered Products life is therefore measured by how much use it gets and how well it is cared for not its overall age.. Jansportwill replace or repair their stuff for the life of the product, but not from normal wear and tear legit manufacturing defects only. There is room for interpretation on a brands warranty page, so were including brands here that either explicitly say theyll replace whatever, for whatever reason, or brands that hint that thats the case. Marmot has treated me very well. Its extremely tricky sometimes to know whether or not that tent pole snapped because it was made with a crack in it, or you sat on it that one time and stressed it out, so oftentimes youll send in the gear and the brand will go over it with a magnifying glass to determine cause. Filson covers their products for the expected lifetime of the item. That was disappointing and made me think twice about ever purchasing REI gear. Eagle creek cant remember the fine print, but basicaly free repairs or replace if its not fixable. Osprey sets the gold standard for warranties with their All Mighty Guarantee, providing replacement parts, doing repairs, and, when necessary, replacing gear,noquestions asked. Cotopaxi guarantees their gear for 61 years, the average lifetime of a person in the developing world, under their Gear for Good warranty. We want you to try and break it! They also offer mending from normal wear-and-tear for a small fee. Total BS; they dont stand behind their products. I called customer service and they said to send it back. If only Patagonias had longer arms Id be set.

Do you know if that was before Columbia bought them? I will agree with what others have said about Mountain Hardwears warranty lacking the true lifetime part of their warranty.



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