I was able to work from home in the room. Staff was Great. Beach volleyball was the best. palladium grand hamilton lady spa resort weddings The variety of rooms, the food and the facility as a whole was top of the lineI would not hesitate to travel to the Grand Palladium again. Thank you for highlighting our exceptional staff that took great care to ensure you had a positive experience. jamaica palladium grand lady hamilton resort spa montego bay lucea trip Please accept our sincerest apologies. We strive every day to fulfill our mission to turn guests into fans. We spent a lot of time in the Black and White Junior club with Kwesi.

We basically ate at the JERK HUT on the beach and Mo Bay for. She is known for her friendly demeanor and for going above and beyond for anyone she comes across. Guests submit their subscores and their overall scores independently theres no direct link between them. What food & drink options are available at Grand Palladium Lady Hamilton Resort & Spa? We have great partnerships with third-party excursion providers, like the one you mentioned. The patio was dirty and the outdoor shower had no shower head. It brings us great joy that you found our entertainment to be the highlight of your vacation. (of course extra charge 70 per night.) Check your booking confirmation email to find your booking number and PIN. Thanks! The parish of Kingston is aprox. You're eligible for a Genius discount at Grand Palladium Lady Hamilton Resort & Spa - All Inclusive! Does Grand Palladium Lady Hamilton Resort & Spa offer any business services? Is there wifi in the rooms? Please inform Grand Palladium Lady Hamilton Resort & Spa - All Inclusive of your expected arrival time in advance. Is your private beach next to the property or do I need to use a means of transportation to go there? Italian restaurant was not bad and seafood was ok. The room was absolutely lovely and large. Food was mind blowing and the property was very clean. The Point,Lucea (Hanover), Lucea, Jamaica Also, appreciated the buffet options and the service. Rooms: Not so clean, daily cleaning is not the greatest. Dear maxUSSR, Thank you for choosing us as your vacation destination and sharing feedback on your experience at our resort! I can't say enough good things about my experience here. Booking.com will make efforts to obscure email addresses, phone numbers, websites, social media accounts, and similar details. We spent a week, from June 22 to June 29th. Our team is trained on the importance of upholding the highest standards of cleanliness and hygiene. See more questions & answers about this hotel from the Tripadvisor community. They saw us enter the room yet still they still came knocking. I did have a couple power outages while I was staying there but other than that the resort was amazing. We had a great time at Grand Palladium. Top Location: Highly rated by recent guests (8.6). We recommend calling ahead to confirm details. How far are you from the Montego Bay airport? Avoid using profanity or approximations of profanity with creative spelling in any language. Staff was courteous, kind and attentive overall. On the beautiful north coast, this all-inclusive beach resort features a full-service spa and the largest pool in Jamaica. Warmest regards, Enrico Pezzoli General Manager. Which room amenities are available at Grand Palladium Lady Hamilton Resort & Spa? Yes, Grand Palladium Lady Hamilton Resort & Spa offers airport transportation for guests. The Grand Palladium Lady Hamilton is 8 minutes from downtown Lucea. Negatives: - Do not buy Ocean view Rooms! We will do our best to ensure your next stay exceeds your expectations. Staff was courteous, kind and attentive overall., Gorgeous location, everything you need is right on the property., I loved this hotel. Dear F7546WFlynnw, Thank you for allowing us to be a part of a beautiful memory and for sharing feedback about your experience! Jacuzzi was dirty and full of hair. We cannot wait to meet you. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. I then called Mr. Dwight Spence and told him about the situation. We are thrilled you enjoyed an exciting volleyball game against some of our staff. Great location - show map, The property is a great destination with enough space and activities that will easily keep boredom at bay. 3hrs away from our resort. Your question will be published on Booking.com after it's approved and answered. Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool. Children 18 and above are considered adults at this property. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. Top room amenities include a minibar, air conditioning, and a flat screen TV. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activity are not allowed. On the hotel website it says it is free of charge. We have been honored to receive many comments from guests about the friendliness and helpfulness of our team members. To see correct prices and occupancy info, add the number and ages of children in your group to your search. Loved it. It brings us great pleasure to read your glowing review about our staff that took great care to ensure you had a positive experience. She made us feel welcomed and also made us wanna come back again ! Yes we do offer wifi in the rooms. Something went wrong please try again later. Please enter a valid email address. We will do our best to implement more training and coaching to ensure we not only meet our guests expectations but exceed them. Excellent staff. We loved the sunset beach. My cousins, siblings, and I had a wonderful time at grand palladium with the rest of our family. They have a lot of fun activities to entertain our guests during their stay. A gift shop, business center and vehicle rentals are also open. Ive been here 7 times and each time is better, Thank you for sharing feedback on your recent experience at our resort, Livlava28. Not even cold air was in it. the beach the pools the restaurants everyone was very nice it is a beautiful resort plan on going back. Ideally, we'd publish every review we get, positive and negative. Respect the privacy of others. What are some of the property amenities at Grand Palladium Lady Hamilton Resort & Spa? Lifeguards 5 star, he waited over our beach chair to make sure no one take a phone Landscaping 5 star, nice and clean, staff is super friendly. I told waiter what is that suppose to be because the last time I check it said cream of spinach not water. Providing a clean and comfortable environment is vital to the operation of our hotel. My room didn't have a blanket nor a duvet cover on the bed. ATM & Currency Exchange: Need cash? Hotel tried to charge me 200 for that, then when they learned, that it has to be done for tomorrow's flight, (you have to take PCR test within 24 hours) price increased to 300, after negotiation, they still charge me 30 for a molecular test. We assure you that this is certainly not indicative of the high standard of service our guests have come to know and expect. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. They say before saying negative, take some time, so I did, one month overdue. Our kids club is filled with entertainment for the children and staff members who want nothin more than to keep them happy and entertained. We will share your feedback as it motivates them to continue providing the highest quality service for our guests. I had to throw away two brand new suitcases. Get instant confirmation with FREE cancellation on most rooms! To edit a review youve already submitted, contact our Customer Service team. Your feedback motivates us to continue providing the highest quality service for our guests. We are pleased to hear that your stay with us was satisfactory and that you have taken home a beautiful memory. Please enter the dates of your stay and check what conditions apply to your preferred room. Mr. Spence told me to send him picture which I did and never heard nothing back from him. Try again. Grand Palladium Lady Hamilton Resort & Spa - All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival. Honeymoon suite only accommodate adults. This lets us know our reviews come from real guests like you. Sorry, reservations for more than 90 nights aren't possible. When, I got home . Hi, the views are sold by room categories, you will have the option of choosing the type of view you are interested in at the point of reservation. We will share your comments to motivate her to continue shining like a star! Caribbean weather is very unpredictable, it could be sunny today and rainy tomorrow but the summer time ranging from June-August is usually the best days for beach adventures. Dear 885cashb, Thank you for choosing us as your vacation destination and sharing feedback on your experience! It is our sincere hope this experience has not destroyed your impression of our resort and that you will give us another opportunity to regain your trust and show you all the improvements we were able to achieve on a future visit. Cancellation and prepayment policies vary according to accommodations type. Contributions should be appropriate for a global audience. All inclusive does that mean breakfast and dinner. We booked 4 rooms and had a party of 12. After their trip, guests tell us about their stay. Nauseating. Click here to read post guidelines. We are taking the necessary measures to correct these issues immediately and avoid recurrence by implementing more training and coaching of our staff to not only meet our guests expectations but exceed them. Food 3.5, I would highlight Jerk Chicken on the beach. A games lounge, fitness center and mini-golf are all available. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. Warmest regards, Enrico Pezzoli General Manager, Teneikie was literally the best she treated me and my family so well and respectful she didnt have no problem we asked her for much and she did it without a problem she was so helpful this is probably the best trip I had this resort is literally the best, Dear jadac0403, Thank you for sharing your recent experience at our resort and choosing us as your vacation destination! However, we regret to hear of your less than favorable encounter with a few members of staff. I had to wash all my clothes in hot water.

Location: 45 min from the Airport, amazing drive, make sure you talk to driver, he/she will tell you a lot about Jamaica Culture. The food was actually good. When is the best time to visit your property for the perfect beach holiday? The atmosphere is great and the people are great. Palladium Hotel Group. We are truly saddened to hear of the numerous issues mentioned in your review and deeply regret not delivering on our commitments to providing high-quality service on this occasion. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We will definitely come back to Grand Palladium and go to the Juniors club again because Kwesi did an amazing job. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. One of the member in are group said the water was so hard it made marks on her body. You can only leave a review within 28 days after check-out. * - And biggest scam is PCR tests. Also, appreciated the buffet options and the service. If you stayed at this property through Booking.com, you can write a review.

they had several options to fit any variety of people. We take great pride in maintaining our beautiful beaches and preparing delicious food for your enjoyment. If so how do you book the junior suite with the private entrance on the Terrace level. She was amazing can't wait to come back here and see her here ! Then, on Wednesday morning June 22,2022 about 6am I woke up I had these bites on my legs. Elegant tile floors, a whirlpool tub and a private balcony or terrace is available in each room at Grand Palladium Lady Hamilton Resort & Spa. Each review score is between 1 and 10. . Is parking available at Grand Palladium Lady Hamilton Resort & Spa? Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Yes, Grand Palladium Lady Hamilton Resort & Spa offers an airport shuttle for guests. Thinking about bringing my family to the Grand Palladium Lady Hamilton Resort & Spa, but wondered if it was good for my kids (10 and 11). Browse questions from guests for anything extra you want to know about the property. We will address your concerns with our management team for review and immediate action. The property is beautiful but the customer service from the staff was EXCELLENT. Providing a safe, clean and comfortable environment for our guests has always been vital to the operation of our hotel. I upgraded my room a suite and only then I could see ocean, just how I like it. Only a customer who booked through Booking.com and stayed at a specific property can write a review. This property has taken steps to provide more sustainable and eco-friendly travel. It was a pleasure hosting you. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. The most helpful contributions are detailed and help others make better decisions. I stayed at other all inclusive hotels in Jamaica, including Secrets, which is far more expensive, but the food was the best at Grand Palladium., they had several options to fit any variety of people., the beach the pools the restaurants everyone was very nice it is a beautiful resort plan on going back, I did have a couple power outages while I was staying there but other than that the resort was amazing., its big spacious, open and clean. Grand Palladium Lady Hamilton Resort & Spa - All Inclusive takes special requests add in the next step! Very peaceful. Please accept our sincerest apologies for not meeting or exceeding your expectations in all aspects. We loved the buffet. yes our all inclusive package includes beverages from the bar and access to al restaurants on property, yes we do cater for guests of all ages so for children 10 and 11 we provide a Mini club with video games and other activities to keep them entertained, Guests are required to show a photo ID and credit card at check-in. Grand Palladium Lady Hamilton Resort & Spa - All Inclusive has been welcoming Booking.com guests since Aug 15, 2008 We are honored to be a part of your vacation destination and that you have brought home a beautiful memory! Prince, Nicolas, Fresh, VIP, and Power Man play a good game against some tough competition. Staff was Great, Loved the expansive pool area which prevented overcrowding. Conveniently located restaurants include Sports Bar, Food Spot Restaurant, Bar & Grill, and Collett's Bar.

We are proud to know we delivered on our commitment to providing a grand time for you and your family. How to get to Grand Palladium Lady Hamilton Resort & Spa - All Inclusive from Sangster International Airport. We are also pleased that our delicious food, rooms, and facilities met your expectations. We look forward to showing you all the improvements we achieved during your next visit. Additional sorting options might be available (by type of traveler, by score, etc). She has such a beautiful soul, and we are honored to have her as part of our team. our property is 45miins away from the airport give or take traffic. You can always go to a restaurant or bar and ask for some water, but they are all closed after 11. We are proud to hear that our staff continues to wow guests with their friendly demeanor and has made you feel welcome. Loved the expansive pool area which prevented overcrowding. Food was real good. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. Unfortunately, you encountered these issues. Restaurants: We did not enjoy them much, food is over salted and portions are not. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Dust all around. Sign up and we'll send the best deals to you. He showed us games, taught is patois, and had fun with us for the entire time we were there. Our resort is located 50 mins from the airport . What are some restaurants close to Grand Palladium Lady Hamilton Resort & Spa? My room exceeded my expectations. Asked about: Junior Suite Beachside Ocean View Please note: In case of early departure, the total amount of the reservation will be charged. I have shared your feedback with our housekeeping and maintenance teams to ensure issues like this do not occur again. Nothing.

Respect the privacy of others. I went to the room and boy was I disappointed. He just listening and didn't do absolutely nothing. Warmest regards, Enrico Pezzoli General Manager. Guests loved walking around the neighborhood! Life shows were amazing. My first time going to Jamaica. Checking in was good, the lady was pleasant everything was good. Asked about: Romance Villa Suite Ocean View We recommend calling ahead to confirm details. Promotional content will be removed. We strive every day to fulfill our mission to turn guests into fans. Hi, yes we do have a casino for all guest over the age of 18 to participate in while here. A children's water park and a variety of water sports are also available. Your current currency is U.S. Dollar, Choose your language. The restaurant was ABSOLUTELY the WORST. 1565870,1567830|1,1563710,1563710|6,1550830,1557030,1561630,1565870|4,1561950,1563880,1542720,1542630,1565080,1561220,1566560,1568250,1553180,1550830|3,1565670,1548020|4,1568250|3,1563710|2,1557080, Grand Palladium Lady Hamilton Resort & Spa - All Inclusive (Resort), Lucea (Jamaica) Deals, Personal or sensitive info (e.g. Pasta chef, and best coffee. There's no capacity for cribs at this property. Unfortunately, on this occasion, we fell short. Wait stuff was amazing! We've sent you an email so you can confirm your subscription. Reviews are most valuable when they are original and unbiased. It is only through feedback such as yours that we can identify the areas where we can improve the guest experience, food and quality of service at our restaurants, condition of rooms and public spaces, and overall customer service to continue providing the high-quality service that our guests have come to know and expect. We have been honored to receive many comments from guests about the friendliness and helpfulness of our team members. Warmest regards, Enrico Pezzoli General Manager, Great hotel very fun and theres so much to do. Choose your currency. There was a problem loading the reviews. if the writer is claiming to be someone else). We are thrilled you enjoyed many aspects of your stay, but we hope the good parts weren't overshadowed by the less-than-stellar areas. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. A variety of international cuisine is available in 10 different restaurants at the Lady Hamilton. Hi, we do not offer private entrances, all villa entrances are faced the same. yes all our rooms are equip with a safe where you can store your valuables. First the TV wasn't working, the minibar was empty. We are honored to have delivered a great time at our resort. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. It is always a pleasure reading feedback that highlights our exceptional staff. This is the version of our website addressed to speakers of English in the United States. I couldn't believe that for the amount of money I paid and the SERVICES SUCK.

yes our inclusive package offers breakfast, lunch and dinner. when I say big I mean big. Unfortunately, on this occasion, we fell short. We got no shampoo, soap nor body wash. Every minute someone came knocking on the door to check if we were still in there because apparently they wanted to paint. Warmest regards, Enrico Pezzoli General Manager, Hotels near Grand Palladium Lady Hamilton Resort & Spa, Grand Palladium Lady Hamilton Resort & Spa Pool, Grand Palladium Lady Hamilton Resort & Spa Rooms, Grand Palladium Hotels & Resorts in Lucea, Adults Only and Adult Friendly Resorts Jamaica, Hotels near President Transportation and Tours, Hotels near JusTours Jamaica - Horseback Ride 'n' Swim Tour. that big. We work diligently to clean, maintain, perform necessary repairs and upgrades, and fully prepare rooms for upcoming guests. Booking.com mayat its own discretionalter, modify, delete, or otherwise change these Guidelines. I went to celebrate my cousin 40th birthday with group of 19 people. Own or manage this property? With 2 kids in the room, was not pleasant. Bedding is based on availability upon arrival and the options are between 2 double beds or a king bed. breakfast. The property is a great destination with enough space and activities that will easily keep boredom at bay.

Room service is also available but will attract a cost of $10 per delivery. The property usually replies within a few days. Do the Junior Suite I have a private entry. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Couples in particular like the location they rated it 8.8 for a two-person trip. I loved this hotel. I though it was mosquito bites. Beach 5 star, but it is mother nature, has nothing to do with the hotel. Warmest regards, Enrico Pezzoli General Manager. We strive every day to fulfill our mission to turn guests into fans. The towels was rough and dingy. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Booking not found double-check your booking number and PIN then try again. The staff were all very friendly and helpful. Sunset Cove was the best beach not crowded. Read more about possible travel restrictions before you go. To save at this property, all you have to do is sign in. Providing a safe, clean and comfortable environment for our guests has always been vital to the operation of our hotel. And is there room service? We are taking the necessary measures to correct these issues immediately and avoid recurrence by implementing more training and coaching of our staff to ensure we better accommodate all our guests and not only meet our guests expectations but exceed them. We work diligently to clean, maintain, replenish supplies, perform necessary repairs and upgrades, and fully prepare rooms for upcoming guests, so, unfortunately, you encountered these issues. I called my doctor that Thursday morning which was June 23, 2022 and she told me to go see doctor at urgent care.



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