First load of materials came and not only were all the studs the wrong length, but garage doors were not included. Paid for it and left. I needed this roof to cover my skid steer and multiple attachment before winter came that was came in late August, to protect not just from the elements, but critters that love to make homes and food in the oddest of places. Finally in utter frustration we head back to Menards and talk with the manager. But it can get really noisy with the music sometimes which I do not like. I can't help you.". When we tried returning an excess panel ($200), we were told by the store manager that there was a 25% restocking fee because it was a "special order". I left the new saw and the $300 worth of electrical supplies at the counter and took my business elsewhere. After reading the reviews, I now know why they sent the wrong. I asked for specific lighting from a Menards store (which they even have on their website). See reviews below to learn more or submit your own review. Additionally, I have purchased multiple "Patriot Lighting" items from Menards. Now I ask the clerk if he is kidding, he says no his manager has made this a requirement. The door traps so much heat in summer (and winter) that the molding on my steel door window has warped in 6 months and the paint has faded (see picture). I not only won't be buying anything else that is Patriot Lighting, I won't be going to Menards anymore. This is a review for a pool & hot tub service business near 14975 Lincoln Ave, Dolton, IL 60419: "Bought a hose to connect sand filter to pool return.
They are holding to the 90-day refund policy. I wanted it delivered because of having no way to haul. I asked why that was not an option provided to me and was told that they dont provide this service. I asked the young tall ** guy in the department, and although he was polite and tried to help, all he did was the same thing I could have done, read and examined all the products to see what the labels said! I have special order of 5 air conditioner and heat unit on 12th July 2018 and they received full in 18th July 2018 and today is 27th July. Additionally, garage door openers did not include extensions needed for the doors. Copyright 20042022 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. MENARDS IS CORRUPT, THEY ARE LOSERS. amount of heat the glass and doorknob absorb.
So my jaw hits the ground and I go out to Port Huron. The lady said "I've never heard of those kinds of lighting - you won't find it here - and probably won't find it anywhere else." I had no other choice. The roof was a sheet of ICE. Another kid whose face happened to touch the glass/knob had red burn marks on her face. Copyright 2022 Consumers Unified LLC. What is most frustrating and infuriating is the total lack of responsibility, accountability or any remorse from managers or asst. I understand it's important for businesses to offer an array of price ranges and those low prices often include lower-quality products from China; however, there has to be a line drawn when a mass percentage of the products have issues such as pieces broken, missing, etc. Builder had to order shingles locally at additional expense to us. His name was Tyler and he was very helpful but unfortunately he could not find what they claimed they had in stock and explained their counts must be off.
That 9 miles to carry the materials in case anyone cares. I said, "I love the power washer and plus did you notice on your receipt it states and gas powered item cannot be returned or exchanged if it's had gas or oil in it and not in original package." 16 7/8 X 16 7/8. I went to get a new one and that one cracked too. Issue #3 - The guy behind the counter assured me I had enough cap and assured me with multiple associates that there was enough for overlap. These guys wanted me to take the roof off and bring back the panels for inspection instead of looking at the ** pictures on my phone. Two of the three contractors at work made comments along the line that it did not surprise them one bit and have had multiple similar experiences so apparently this is more of a culture for some VS an isolated incident with a person that may have been having a bad day. We had previously stopped shopping there, after they repeatedly carried no inventory of sale items on the first day of the sale. 
I've owned businesses before, and wouldn't be caught dead selling this low-end garbage unless I owned a dollar tree and it was expected to be low-quality crap for a buck. I replied and let them know that he needs to read fine print as I can't return it. They were both still under the extended warranty. My background Is carpentry/builder, have a builder's license, and do have experience putting on metal roofs. Now the latest excuse is that MasterCraft (the manufacturer) have run out of raw material. Here are in mid-September and missing soffit pieces and garage door extensions still have not shown up to allow builder to finish project. 9 panels and some were dent gouges like from a machine, cause it was repetitive. I was super angry because even though I showed them the website they still wouldnt price match it! When asked, the salesman assured us that any of the items could be returned for full refund, in the event that we found that the quantity ordered was incorrect. Next I go online, find the Menards guest service email and write this all up nicely Monday comes and I get a one liner that said, "Sir just return or exchange the item." When the door arrived, Menards replaced it with a cheaper door, about half the price I paid. Sure enough a week later (5/26) we received a text saying doors were ready for pick up. I will never again put money into this business! I went to Menards in Holland, OH last night to start getting prices and to really see what they have (products) and if anything would be useful for me and also to get ideas. I went to my local Menards in Oakdale MN because they had a filter for my pond, when I got there the filter they had left on the shelf had been sitting there for at least a year with dust and already had been opened. If only she was as willing to try and look into the details as much as Tyler was she would not have portrayed such a poor example of customer service and cost her employer what had been a long standing customer. When they unloaded 168 $2000 garage door off they proceeded to walk on boxes as they unloaded so upon opening they were badly bowed and had scratches in paint. Their record keeping is awful. They told me that the truck was just leaving and should be there shortly. And then it started leaking so we went to return it and we had to wait a long time and also they made us tell our story with my video proof of the noise and everything to 5 different workers just for the last two to tell us that there is nothing they can do and that because they have a 7 day return on appliances or it has to not be used or in original packaging!!! I've had to take 2 things back already in the past, mostly because either pieces were broken or missing. I spent well over an hour inside the store, walking from aisle to aisle, looking up at the tops, down and the floor displays, writing stuff down, and generally looking inquisitively. Third delivery of soffit pieces still not correct and one piece missing. This time we ask them for delivery however only 6 are delivered. There is not good management of employees here to give good customer service. As one could imagine, I will be spending a lot of money but definitely NOT with Menards.
She simply responded "he must be new and not know what he is doing because they rang up at $59.99" and she stood there almost waiting to see what my reaction would be or if I would purchase them anyways. I said, "It's not on the receipt and two of your employees here said 30 days We just drove home and back again to clear this up based on your employees' direction." 
Menards told me to submit an installation Complaint Form to their corporate office. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. So I decided because it was the last one and my fish needed it I was going to try and price match to the local PetSmart! I just bought products at Menards. It was 15 trips. They told me that sounded fair and then said they wanted me to pay for it!?! The Wixom person gave me the name of Roland to reach out to.
She said, "Yeah 30 days is our policy." Even with all the documentation I provided the latest from the Customer Service Manager - The refund policy was spelled out and I had opportunity to cancel my order after I received notice that it wouldn't be in until 4/16/18.
Avoid this company like the plague. We just want to return the thing and get a different one!!! dishonest means. I am not sure I will ever get my money credited back. I grabbed the item from my cart and sat it on the end platform of their checkout lane, That is when this supervisor/manager decided to have the last word by saying "Thanks for doing that, it saved me the work". I expected to pick the item up after the date it was promised to be in. Now I am in my Sunday clothes as I drove from church in a neighboring town to do business with Menards. My site location is 35 miles from my current location, meaning I drive a 70 miles each time to go there. Menards return policy sucks. We value your privacy. I handed her the receipt and she grunted and as she was handing the receipt back to me sharply said, "Our policy is 14 days sorry."
They don't care. This should be illegal.
This profile has not been claimed by the company. When doing so the sales rep stated if we see the price go down in the next 30 days to simply bring receipt to cust service desk. Once that store closed, we decided to try the new store in the area. The only person that was genuinely nice and greeted me (and this was probably out of boredom) was the cashier. Well there wasn't, cap was 6" short. So I'm like well ** I stood here for an hour another 10 minutes won't hurt, it was a 40 minute wait. We value your privacy. Would give 0 stars if I could. Deliver was short by ALL of the actual small lumber (only $5000 worth of material) had to set up for the next day. Regardless, I put everything I had up and was done and it snowed 5 days later with the major temp drop. The size was stated to be 18" X 18". Service on returns at the Garden City, Ks store. But the cashier turned to chat with the other cashier. The main manager on duty just walked over and completely ignored the situation so I decided to say forget it! $100.00 for delivery. I hope Amazon takes them out.
Unsubscribe easily. They lose customers daily. It is TOTAL GARBAGE!! Upon cashing out the cashier told me my total was ~$140 and I commented that couldn't be right and we started verifying the prices. I am wondering why they did not see or check the number of the item.
We bought a washer from the Brooklyn Park Menards and it right away started making squeaking noises and then a horrible high pitch noise when it spins so we wanted to wait to see if it was just because it was new. I apologized to the people in line and expressed that this is poor customer service!!! Whats their is they didnt even try to make us happy. Bottom line I could've saved a small fortune and bought the plain jane steel roof screws and save myself from buying the drill bit. I also had other valuable equipment I needed covered as well. I took the cart to the exchange desk and I was informed the exchange could not be made unless I removed all the "residue" (wood chips and bar oil) from inside the saw. that all doors are in. Then 2 days later they decide to "try" it - it was fine in and out. The location has 3 creeks flowing through it, with muddy, hilly terrain, with a 15' wide trail going back 1500'. I am an Architect and it's normal that there maybe a day or 2 day or even a week delay but I have yet to see such gross delays. We purchased a power washer.
Issue #2 - Some of the panels and numerous scratches on them, so I had to dig through the pile to see how many. Therefore it is not actually that size. This store just recently opened." In the meantime we have had a call from their installation contracting dept. Ordered a bypass closet door that I found on their online site. Not only was MS. Ebony unwilling to reach out to the person that just less than 5 minutes ago, she also insulted him by "assuming" he was new and didn't know what he was doing" but then inserted her own version of customer service by getting the last word in and thanking me for removing the item from my cart and saying in a snide tone "Thanks for doing that, it saved me the work". I purchased a toilet there in March 2017, had it installed in August 2017 and by January 2018 the toilets porcelain had worn off in numerous places in the bowl. Very awkward and uncomfortable.
Ebony did some checking and said the price that rang up must be correct and I explained again that I just spoke to Tyler less than 5 minutes ago and asked her to contact him to verify. If this keeps on I don't see how they are going to survive amongst their competitors. Hinges are not reliable. Said he was sorry and would swap out 9 bag for me. Sorry mam." So another 30 minutes goes by manager shows up and starts helping out another customer cause he cut in to ask a quick question! Roof came in around October. We made several calls to Menards to no avail. After 5 more days we get a text about arrival of doors.
The framework was up in July for the building and have been waiting for the roof to come in since then. Our carpenters had another half day wasted. Hose cracked within 24 hours. Other than the ** guy, heavier ** guy (both of whom I initiated the conversation) and the cashier, probably 15-20+ employees walked right past me for well over an hour. This is the worst. I sure wished I would have read some reviews before ordering anything at Menards. Look the other reviews about this company. We recently purchased $1,600 of deck railings, which were not in inventory, so we were forced to order them online in the store. Since they have redone that store the people they hire just plain SUCK. Thank you Liz. Since this is lighting, I don't feel safe putting any of these lights in my home. Please keep in mind I made a 15' wide path, so nothing scratched this roof.
We have now totally lost it. He finally assured us that all doors would arrive by 6/15.
The store employees claim they also dont have direct phone contact with the main office either!). I got a return approved, they were to pick up in 2 days. No one other than the cashier who was nice said Hello and Thank you. I'm sticking to Lowe's. The delivery is very very late. He'll be with me in a few minutes. I brought them both back and they would only give me store credit, no refund.
A link has directed you to this review. He proceeded to push door into bed and damaged tailgate. to "I'm sorry I just can't help you", so when the guy from the hardware dept came to help me he had an attitude also because he had to get down a pallet of oil for me. At first everything was ordered and good, then came deliver day, they ask when you order what type of machine can unload and I told them a CAT excavator and a Dresser - either one can manage the weight.
I called Menards to find out where to take them to be fixed. There was no persuading him that this was not appropriate and the salesman denied ever telling us that the items were returnable. Still didn't received it and they charge $89.00 for delivery, I call on 25th July to dispatcher co-ordinator and the guy said, "Your order is set up for delivery on 27th July before 5:00 pm," but I didn't received on 27th July, I call to find out, they said it's not set up for delivery on 27th July and now they set up for 30th July for delivery so let see, but VERY BAD CUSTOMER SERVICE, NEVER GOING TO BUY ANYTHING FROM MENARDS. In May of 2018, a self propelled push lawn mower and a weed trimmer stopped working after the first use in the spring. That is when I found out he has worked for Menards for ~ 8-10 years and has traveled all over the state to work at and help set up other stores in and out of Michigan so he apparently is the new dummy that Supervisor Ebony that he was. So 19 days after purchase we were at the same store shopping in Taylor MI (new store). What are some popular services for pool & hot tub service? If not obvious, I will no longer be shopping at Menards, but will not stop my complaint until Menards rectifies the situation.
I took saw back in and proceeded to pick up about $300 worth of electrical supplies and a different saw. Regardless I had to still put them up cause I was out of time. I told the guys in the pro section the size of the roof and gave them all the information needed to get me what I need. This door is a lemon, an accident waiting to happen. We were told the rest would come later. Adult guests have been caught by surprise at the temperature of the glass and knob i.e. My husband and I shop at the Menards in Pekin, Illinois regularly. I recently purchased a home and it needs a lot of work. Long story short - ordered a garage package in late May. So a week or 2 later I went to the Menards, closer to my home instead of the job site, New Baltimore, Michigan. I have shopped at Menards for many years.
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Won't shop there again!!! Good service and conversation about our pool and current issues. I was back in the paint department asking a question about putting Killz/primer on a floor and I didn't know if I should go with latex or if it mattered? The easiest solution given to me was to return the tank with some pictures showing the damage. I ordered it. Had I known that not only could Menards NOT DELIVER on their promise but that they did not have the courtesy to notify me of that BEFORE THE 90 DAYS, I would have indeed requested a refund within the deadline. first since they always have what I need in basic hardware.
How do I know I can trust these reviews about Menards? Used the card at one of those print receipts computers to get my receipt and go make me complaints at the pro desk. Just opened a track this morning and of course, one of the ends is missing. So I argued they should give me an extra cap/or part of a cap to match 2', the paint repair kit, and a reimbursement for the 3 drills bit I had to buy for the self tapping screws.
So my better half piped up and asked for a manager. 24 hrs later the guy named "Ray" came back and said, "Sorry there is no price adjustment on this." Issue #1 - Well the self tapping screws were garbage, every one of them, couldn't penetrate the steel. Purchased a special order speckled roof, matching cap, and paid the extra money for the matching color of the speckled self tapping screws Port Huron Michigan. He used exclamation point and was rude. The removal and the reinstallation of the replacement cost me $120. Go to Home Depot. Will never set foot in a Menards store.
Complete cluster!! This company has dozens and dozens of complaints, we purchase a lawn mower out the box, turn out to be used with missing parts, will not run.
My response - "Whose fault is that?!".
I am finding it extremely difficult to say this (because I am a fair person) but my experience with Menards customer Service is the most awful I have had with any store. So I'm a contractor, but this was for myself! Great value - Easily found a game for $4 there and it was $8 at Walmart. After multiple emails with customer service (JOKE), they admitted they sent the wrong part (No Kidding) then they sent me a FEDEX return label and charged me for it, they also charged me a "restocking fee" leaving me with $27 out the $69 originally spent on Menards product. So we drove home and came all the way back same day on a Saturday afternoon. I frankly don't know how they manage. 2017 July. Nobody could definitively tell us the status of the doors. As I previously mentioned I spoke with different stores stating different things EXCEPT consistent information stating that the extent of their obligation is to replace the item. I went to cash out and this is where my experience went south in a hurry. I started waiting at 8 am, by 2 I wondered, by 6 at night I was mad, by 8:30 now at night.
I called them and they reordered the door, it was wrong, too. 
So I tried to return it since the ad never started that. Not Home Depot or Lowe's! Do not buy anything from these liars. Dont shop there. What a joke! This may not be the company for you as I know it is certainly not the store for me. Excuses have ranged from bad workmanship and returns to shipping issues. They just had horrible customer service and no one even thought to try to figure out a way and the manager was so dismissive and rude too!!! Where is the line drawn with safety? Now the rub! Called and talked to the manager, Tony. Our content is intended to be used for general information purposes only. But thats not their fault. 
The female that I asked for help used every excuse to not help me, ranging from "it's not my dept." Well come to find out you need a forklift, then they said they will send their local truck with the forklift on it - driver was afraid to deliver down the driveway (mind you it is a tight turn) but semi-trucks were in and out with gravel all week. This Lawn Mower was already used. Hose cracked within 24 hours. 
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So I had to run out and get a special drill bit and drill every hole. I ordered an exhaust kit for my Soleus AC room unit, the product I purchased stated it fit all Soleus models. Finally he gets to me and I tell him all the same information and he tells me I need to go to the Menards where I purchased the roof at, cause there was nothing he could do. When I asked for a refund I was told I could only get a store credit because it had been over 90 days. Menards stood behind the warranty/took the merchandise that didn't work & replaced it with new merchandise. NOT ONE worthless customer service person asked me if I needed any help or even acknowledged I existed in their world! It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. They instructed us to take them to Small Engine Speciality in either Peoria or Washington, Illinois.
After waiting almost 3 weeks for a response to my submission sent by certified mail since I wanted to be sure this was received, I get a letter in the mail from Menards telling me that they forwarded a copy of my complaint to American Standard who made my Eljer toilet. But I'm sitting here looking at some of these screws that are also suppose to be speckled, and few had speckles and most were just a sold color and maybe 1 spec.
No thanks.
The phone has big screen and extremely nice detailed pictures! She smirked and replied, "Well sorry. I proceeded to go into the store and tell the manager the problem. Nevertheless, the staff are really good. She was a delight She took all the time I needed and helped me on the computer to do a layout of a booth you think cabinets. An assistant manager of the Warren store told me during one of these conversations that had I just gotten the toilet painted I would not have incurred this reinstallation cost. All because of one rude woman that made a customer feel like her investigating a price discrepancy was a major inconvenience and felt the need to end the experience with a snide comment almost to get the last word in and show me she wasn't going to do something she didn't want to do. The rep said, "He's at lunch. I usually go to Menards Men Falls, Wisc. She said it was self-check. We were happy and said, "Wow that never happens to us."
15'*30' structure with a 5 pitch roof, 6" overhang on the left and right side and zero overhang toward both gables. 
So I asked for a manager and he replied, "Sorry no price adjustment Andrew." 
I did not know it was supposed to be self-check, so I waited for the cashier to bag. ConsumerAffairs is not a government agency. So I'm putting this roof up myself. We were told to deal with one of his salesman. And second yes we used it because thats why we bought it not for it to just sit there!!! Then 2 days later we find out the Dutch doors are there but no door frame - WHAT THE HECK MENARDS.
We have absolutely no recourse but to grin and bear it. Really? FAQ. I asked that same ** guy if there was a way they could add some black paint to them and he said no, but did try to offer some advice. Is this customer courtesy a joke?
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