Integrate with existing technology, eliminating the need to alternate between platforms and interfaces. RedaXion isn't just for calculating numerical values of sensitive data. Together we can shape the future of conversation in the digital world. Discover and take action on your customer conversations. What is Neuraswitch RedaXion and how does it work? By capturing and analyzing every conversation with customers across all channels, CallMiners text and speech analytics solutions offer a clearer understanding of the customers mindset and emotions, providing vital information for sales, Unlike traditional speech analytics tools, Tethr doesn't overwhelm you with data. Show customers youre truly listening to their experience. Use the benefits of full transcription available with LVCSR technology to identify key issues that analysts would not otherwise know to look for e.g., recognize language patterns, automate the identification of important new topics, apply cluster analysis. Cost-effectively unify and automate digital and voice channels. The Appen platform combines human intelligence from over one million people all over the world with cutting-edge models to create the highest-quality training data for your ML projects. Tethr maintains compliance with a multitude of security, privacy, and regulatory measures to keep your data safe. Simplify training and coaching with easy-to-read dashboards that spotlight performance and areas for improvement. Our platform can analyze natural speech to detect and monitor dementia, aphasia, and various cognitive conditions. Please don't fill out this field.

Use IVR and hosted call center solutions for verification and reducing COD cancellations and operational costs. The useful data offered by Enthu.ai from the conversions help users to find new leads, improve sales pitches, discover compliance issues and much more. The powerful algorithms used by RedaXion precisely identify and eliminate sensitive PHI/PII/PCI numerical and keyword data.

Castel consolidates all your inbound and outbound workflow processes and Castel applications into a single portalaccessed with a single link. We deliver a highly scalable Software as a Service (SaaS) solution to contact centers and small and medium sized businesses and across a wide range of industries. With teams now more dispersed and video calls rapidly becoming the everyday way to communicate, C360 can offer you the means to automatically record conversations, analyse for compliance and summarise the important bits, then integrate it all with CRM records. Humanyze's social sensing and analytics platform, developed at MIT, enables companies to quantify social interactions that were previously unmeasurable. operations. NeoSound Intelligence is an AI tech company that turns emotions into actionable insights in order to create a world with better conversations between organizations and consumers.

Nearly one in five U.S. borrowers have engaged with Prodigal over more than 200 million interactions. It's fully configurable, so give your company the freedom to remove anything. Our Eureka platform is powered by machine learning and artificial intelligence that can interpret emotion as well as the meaning and identify patterns that reveal deeper insight into every conversation. (This may not be possible with some types of ads). Reset Password mail sent, please check your inbox for further processing. It allows for the analysis of a large number of telephone conversations. You must have cookies enabled to login By providing AI-powered speech analytics tools, we help call center companies to optimize their customer communication. We believe that the time is ripe for voice-based HMIs! Speech analytics analyzes audio conversations from phone calls. Our experts will research about your product and list it on SaaSworthy for FREE. Analyze customer interactions at the deepest levels to gain insight. You don't know what you don't know. enablement analytics Conversations represent a black box of data for revenue teams, especially for businesses where consumers research online but pick up the phone when theyre further along in the purchase process. Tethr maintains compliance with a multitude of security, privacy, and regulatory measures to keep your data safe. AI-enabled Cloud Telephony Solutions & Deep Insights. Using speech analytics and machine learning, Capturi analyzes your customer facing call recordings and transforms them into insights on how to achieve higher NPS, increase sales numbers, reduce the number of non-valuable customer calls and save valuable time on documentation and quality assurance. CallMiner provides contact center technology that surpasses the capabilities of competing speech analytics vendors. Clarabridge insights help you make decisions, act fast, and track results. show less. You seem to have CSS turned off. Our innovative and competitive solutions help contact centres understand the customer journey and bring them closer to a 360-degree customer view. What is SmartSpeech and how does it work? Customer communication data is analyzed by Cognitive View to show more, For compliance and conduct risk automation, Cognitive View is a leading communication and collaboration monitoring technology.

Xdroid Voice Analytics is powered by artificial intelligence for clients to achieve actionable results. Our Eureka conversational analytics platform combines speech analytics for phone calls with text-based analytics for other channels, including email, chat, SMS, web, and social media interactions. However, with the massive growth of sensors and edge devices each capturing and processing data over long periods of time the IoT faces new challenges in power (longevity) and data analytics Multilingual text analytics The company developed a technology platform that;analyzes texts using linguistic information. This CallMiner product not only determines meaning and intention in conversations but also uses emotion and sentiment analysis to deliver deeper insight into every interaction. With CallMiner, organizations can tackle everything from call center customer service tips and best practices to transformational change and business growth. Cookie Policy Gridspace is the leading platform We do speech analytics AI for conversations frontline employees have with customers in physical locations. Thanks for helping keep SourceForge clean. Business performance analytics provide real-time insight into key indicators of business performance, while call center scorecard technology supports a culture of persistent improvement. Coach automates performance improvement with tools for monitoring, understanding, and optimizing agent performance at scale.

Our intuitive, user-friendly interfaces and simple management tools help companies reach accounts and customers while maintaining compliance. CallMiner is a cloud-based customer engagement and voice analytics technology that uses AI and machine learning to capture, transcribe, and analyze 100% of your customer interactions. This solution offers an easy-to-use interface that lets you drill down from the big picture into details that reveal insights into customer behavior, agent performance, process challenges, and other root cause indicators. Dialog and sentiment visibility, agent performance control, and sensitive data redaction are all provided by Customer Engagement Analytics. Use superior LVCSR technology to establish context and eliminate ambiguity in word recognition. Without deep insight into this stage of the buying journey, you're losing out on opportunities to drive 15-20% more conversions from digital and offline campaigns, until now. Furthermore, AI-powered speech recognition, transcription, and punctuation. The platform allows users to design and deploy a wide range of speech processing systems in a short time and without extensive Alexa, the voice service that powers Echo, provides capabilities, or skills, that enable customers to interact with devices in a more intuitive way using voice. They developed Intelligent Redaction, which allows for the scrubbing and replacement of sensitive information such as PCI, PII, or PHI, allowing enterprises to access their data in their chosen format while remaining compliant. CallFinder, the leading provider of cloud-based, speech analytics technology, is powerful, affordable, and easy to use. Coach Teams with targeted coaching, know what training programs drive change, and replicate what top supervisors and trainers do best. Quickly drilldown to the moments that matter by harnessingthe power ofSmart AI. See how Natterbox streamlines processes and productivity for your contact center agents, sales teams, operations, and remote workers. Biometric Authentication and Identification through voice has never been so secure and fast with different operational uttering models for each type of client and advanced anti-spoofing methodologies. Agent/supervisor portal, direct performance feedback. Clarabridge gives you timely answers about ease of doing business (Effort), customer loyalty and emotions, root cause of NPS change, churn or high contact volume and much more. More companies today are competing primarily on the basis of customer experience (CX) which means speech analytics is now business-critical technology. NeoSound tools turn phone conversations into meaningful actionable insights to make customer communication better. However, the sheer volume of phone calls exceeds the contact centers ability to manually review and analyze them. Example- Awaken Conversations and VoiceBase. Whatever your role, our CTI solution is tailored to you. Voice biometrics allows to automatically recognize any person through the characteristics of their voice and it can smartly substitute traditional authentication methods (cards, passwords, signature, fingerprint, etc) in security access control, user verification for digital transactions or for fraud prevention and detection. It gives you complete visibility into your customer service operation by humanizing your contact center data, making it measurable and therefore actionable. Save customers' time by coupling IVR with ASR allowing them to reach the concerned person in half the time, especially during emergencies and send them regular updates. The engines powered by Xdroid Voice Analytics perform dual analysis of the speech subject in concern. Our Eureka platform checks all the boxes when it comes to contact center analytics technology that can move the needle on performance metrics. The conversations can be from live or automatic answering systems. Optimise customer communication by listening to customer calls automatically. Specific keyword phrases are redacted from transcripts and recordings in targeted redaction. Marsview's full suite of language, speech, vision, and empathy APIs help you to rapidly deploy customized AI solutions at scale with high confidence. Automate communication, bring operations online and handle the large volume of call inflow. The platform has reinvented emotion analytics for clients to understand their customers better and thus, provide solutions that are directly related to their problems. Offer assistance to your patients 24x7 with our hosted call center solutions. At Ozonetel, we connect you with product experts who will deeply understand your requirements before recommending a solution that perfectly matches your business goals. Intelligent virtual agents execute tasks and handle questions with a human-like conversational experience. Setup a complete call management system in 24 hours or less. Tethr comes with hundreds of pre-built insight categories that are available as soon as you turn it on. Stop wasting time with post-call surveys. It uses artificial intelligence to get such metrics that can be used to drive revenue, improve operational efficiency and enhance customer experiences. This includes globally recognized show more, The Tethr Platform delivers transformational insights for leading enterprises who put the Voice of the Customer at the center of their business. Finally, Enthu.ai is a GDPR compliant portal and promises to keep user companies' data completely safe and secure. When selecting speech analytics vendors, evaluating the right criteria can help you find a solution that will deliver superior customer experiences while optimizing contact center Let AI-powered, intelligent bots handle your banking conversations and increase your customer satisfaction (CSAT) score by 70%. The CallMiner Eureka platform offers a set of solutions that deliver a more comprehensive technology than other speech analytics vendors. This information can be leveraged to enhance teamwork and employee engagement, improve Klik2Learn brings together experienced professionals and exciting educational software in a unique package. Software as a Service (SaaS) or cloud-based call center solutions are a fundamental shift from premises-based systemsfor the better. It further uses machine show more, Xdroid Voice Analytics is powered by artificial intelligence for clients to achieve actionable results. By processing 100% of customer interactions, we automatically provide objective, consistent, and valuable insights and information about each conversation. Audio Analytic was established in 2010 to commercialise technology coming from PhD research. Terms and Conditions CallMiner Eureka leverages Artificial Intelligence (AI) and Machine Learning (ML) to analyze every customer interaction, across all channels, and automatically uncover actionable intelligence. Privacy Policy show less, A conversational AI suite developed especially for insurance carriers, agencies, and brokers. Instantly surface the insights that matter to you. Speech analytics platform for monitoring customer interactions to improve conversion rates, revenue, and buying experiences.

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