A reset of your router maybe needed. Data privacy and security practices may vary based on your use, region, and age. This allocation of risk is reflected in the price charged for the product and services, if any.
Delivery is available for every product we sell. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. Form Fields: (all are required unless stated otherwise). 4. 1.
Except as expressly set forth herein, no other warranties are made with respect to Moen products and services and Moen expressly disclaims all warranties not stated herein, including, to the extent permitted by applicable law, any warranty that may exist under national, state, provincial or local law including, but not limited to, any implied warranty of noninfringement, merchantability or fitness for a par-ticular purpose.
We're sorry to hear about your experience with notifications and the Moen Smart Water app.
Unplug the 9V battery and replace with new 9V alkaline battery. CANADA ICES-003(B)/NMB-003(B)This device complies with Industry Canada license-exempt RSS stan-dard(s).
1. Do not unplug a back-up sump pump (if present).Plug the Monitor (A) into the outlet previously used by the main sump pump. Check home WiFi name is proper. 1. Reduced star rating to 1 star. in the basin as possible, but above the highest safe water level. Please call our disability services phone line at (203) 934-9258 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. See other WiFi symptoms above. Consider adding WiFi extender near monitor. You may also have other legal rights that vary by state, province, nation or jurisdiction. Questions or Comments?Call (203) 934-9258 for assistance. These limits are designed to provide reasonable protection against harmful interference in a residential installation. We merchandise our store with careful consideration, striving to carry the appropriate variety of the best brands available today. Reorient or relocate the receiving antenna. This Limited Warranty covers the Moen Device (as defined below) contained in the box. The Moen App also provides an interactive step-by-step installation experience. In addition to the above warranty disclaimers, in no event will Moen be liablefor any consequential, incidental, exemplary, or special damages, including any damages for lost data or lost profits, arising from or relating to this limited warranty or the product. Plug main sump pump into the Monitor (A). For all other Moen Devices, the Warranty Period shall be one (1) year. If not please leave the email blank and press submit thank you. Upon completion, the App will provide you with a convenient and fast method to setup your new product. 
Fasten the basin lid into place with the previously removed screws or bolts (if they were present). DISCLAIMER OF WARRANTIESExcept as stated above in this limited warranty, Moen does not extend any express warranties, representations, conditions or guarantees regarding Moens product or online services (services) or any results thereof. Update 06/05/2022: Still unable output less than a 50% flow rate, neither at the faucet, nor the app, nor the preset. The App guides you through all necessary steps to ensure that you are properly connected and have enabled Moens smart skill. Hello Jinoj Mathew. 
For technical assistance, please contact Moen Smart Water Support at 1-844-633-8356. After confirming the position of the Sensor (C), tighten the Zip Ties (D). 1. If a vertical discharge tube is not available, mount with 4 zip ties as depicted.Do not fasten the zip ties completely. 3. Request we delete any personal information we collect about you. I have the sensor facing the water but the app still thinks there is equipment failure. There is also an optional audible siren to alert the user if users aren't near their phone or during a power outage. Come shop with us! Would also like to see the ability to disable the auto shut off feature. The device monitors your pump's performance through connected, smart technology that provides 24/7 alerts of potential failure or flooding issues before it's too late - all through the Moen Smart Water App. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.
Also, it can send a warning, such as a freeze alert, if there are temperature anomalies that may indicate a risk of freezing. Solid yellow means your device lost connection to the network. Home WiFi name changed or monitor not on same network as home WiFi. Please call our disability services phone line at (203) 934-9258 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. If the Product fails to conform to this Limited Warranty during the Warranty Period, Moen will, at its sole discretion, either (a) repair or replace any defective Product or component; or (b) accept the return of the Product and refund the money actually paid by the original purchaser for the Product. Some of the ways we use your information is to deliver a high-quality shopping experience, communicate with you, and assist you as you search for the products and services we provide. Any Product that has either been repaired or replaced under this Limited Warranty will be covered by the terms of this Lim-ited Warranty for the longer of (a) ninety (90) days from the date of delivery of the repaired Product or replacement Product, or (b) the remaining Warranty Period. This is your sole and exclusive remedy for breach of this Limited Warranty. Unplug the main sump pump from the outlet. We appreciate you reaching out to us as we would like to ensure you have a positive experience with your U by Moen Smart Faucet. The type of product peripherals that may be connected to your product may change from time to time. Let us help you find your perfect match in size, features, price, and style. It is easy to install and its retrofit design enables it towork with any size or brand of sump pumps that are rated up to 1HP. The following is the complete warranty for the products and services of Moen, Inc. and supersedes all other warranties and representations, whether oral or written. Avoid aiming the sensor at anything other than the water surface, including the pump in the basin, the walls of the basin, equipment in the basin, and the discharge tube. App did not update properly from the Apple App Store or Google Play Store. Hello Eugene Varghese. NYS Office of Information Technology Services. For example, a notification provided through the service is not intended as a substitute for audible and visible indications in the home and on the product.YOUR RIGHTS AND THIS LIMITED WARRANTYThis Limited Warranty gives you specific legal rights. The highest safe water level will be above any equipment and the reach of any float.Using the two Zip Ties (D), loosely fasten the Sensor (C) to the vertical discharge tube as depicted. Because we know our products inside and out, our service doesn't end with your purchase. As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. DIY Retrofit Design - easy to install and retrofits to your existing sump pump system instantly making it a smart sump pump (up to and including 1HP), Real-Time Sump Pump Health Check " The included 10' Smart Water-Level Sensor constantly monitors the water level in the sump pump basin in real time to assess flooding risks and if the sump pump is working efficiently, 24/7 Monitoring with Alerts " Receive immediate notifications regarding issues within a sump pump system via the Moen Smart Water App, Outage Alert " Immediate notification of a power or Wi-Fi outage, which could disrupt the sump pump from working properly, Backup for the Backup" Runs tests on the battery backup system (if applicable) to ensure it's ready to work when needed, Leak Detection " Includes a 6' Remote Leak Sensing Disc to monitor for unwanted moisture or water that is present in the area around the sump pump, Freeze Alerts " Alerts of extreme abnormalities in temperature, which could indicate a risk for freezing pipes in the basement, Humidity Monitoring " Monitors humidity levels to help detect any moisture abnormalities that could lead to mold, Requires a Wi-Fi connection and smartphone for full functionality; however, in the event of a power disruption it will utilize a 9-Volt battery to sound the audible siren if an abnormality is detected, Includes a 9-Volt battery to sound the audible siren if power is out and an abnormality is detected, Works with Amazon Alexa and the Google Assistant, The Moen Smart Water App is available as a free download on both the Apple App Store and the Google Play Store. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire. Welcome to our website! Plug in the Smart Water Level Sensor Cable (C) into the USB port in the bottom of the Monitor (A). There is no charge for the help of this personal shopper for anyone with a disability. In smart phone ensure connection to internet through cell or WiFi. On the back of the Monitor (A) housing, slide the battery compartment cover off as depicted. Monitor has not been connected to WiFi. Physical installation was easy, able to get the faucet to work, but it won't stay connected to the home Wi-Fi. Connect the 9V Backup Battery (B) to the battery snap of Monitor (A) with the proper orientation.
Failure to follow installation instructions may lead to an improperly functioning or leaking device and.
To the maximum extent permitted by applicable law, Moen also limits the duration of any applicable implied warranties or conditions to the dura-tion of this limited warranty. This exceptional smart monitor is compatible with Amazon Alexa and Google Assistant, a great way to start revolutionizing and incorporating smart technology into your homes. Monitor will not operate during update.
All warranties, whether express or implied, are limited to the periods of time set forth herein. Plug the Leak Sensing Disc (E) connector into the left port of the Monitor (A). Every time you place an order or otherwise acquire products from Moen, the Limited Warranty in force at that time will apply between you and Moen. Once your request has been received, well verify your identity and review your request. Remove the basin lid (if present), first by unscrewing its screws or bolts (if applicable).
The app also includes installation instructions wiht demonstration videos. We appreciate your feedback. Smart phone is not a supported operating system version. Move router closer to monitor or add WiFi extender near monitor. 1. there are a lot of choices available to you. 4 blinks, (pattern of yellow) means there is a failure with the monitor. You acknowledge that the price of the product and services would be much greater if we undertook more extensive liability.LIMITATION OF LIABILITYThe services provide you information (product information) regarding your Moen products or other peripherals connected to your products (product peripherals). I had no issues installing the app but I am constantly getting notification of pump failure but the pump is running fine and water level is fine. Determine where the Smart Water Level Sensor (C) will be mounted inside the basin. Consult the dealer or an experienced radio/TV technician for help. For Moen Smart Sump Pump Monitor Devices, the Warranty Period shall be one (1) year, unless a subscription to Moen or the Multi-Unit Property Dashboard is maintained, in which case the Warranty Period shall be either: a) the duration the subscription is maintained; or b) five (5) years, whichever is shorter. You will be solely responsible for (and Moen disclaims responsibility for) any and all loss, liability, or damages, including to your wiring, plumbing, wi-fi, internet, fixtures, electricity, water, home, product, product peripherals, computer, mobile device, and all other items, people, and pets in your home, resulting from your use of the product information, services, data alarms or product.
This Limited Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. To the maximum extent permitted by applicable law, Moen disclaims all express, implied, and statutory warranties and conditions with respect to the product and services, including the implied warranties of merchantability and fitness for a particular purpose. Moen products have been manufactured with the highest standards of quality and workmanship. Check the status of your WiFi network. Your email address will not be published. In addition, this app will alert you 24/7 in case of potential issues that may cause pump failure. This sensor constantly monitors water level in the sump pump basin, making sure that there is no risk of flooding and the sump pump is at its efficient performance. Comment document.getElementById("comment").setAttribute("id","aea48c382723de4c604b0e27c5fb5e5f");document.getElementById("afe6277d1c").setAttribute("id","comment"); Save my name, email, and website in this browser for the next time I comment. Back to top of site. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Hello Davis Meade. If you have any questions or need technical assistance, please contact us at 1-844-633-8356. The Moen S2000ESUSA kit is a smart sump pump monitor fromMoen whole-home smart water security system. Aside from the smart monitor, the Moen S2000ES smart sump pump monitor includes a Smart Water-Level Sensor.
Perform system restart. We can't comment on specific upcoming features, but we're always looking at the market to determine what features make sense for our customers. Download app. Click Here for White's Plumbing Supplies location and contact information.
After a short conversation and a hard reset, faucet working properly. Follow instructions in app on smart phones to setup user account and synchronize smart phone with monitor. can be a daunting task, but one well worth the effort. There is no charge for the help of this personal shopper for anyone with a disability.
However, if you have a disability we are here to help you. The port is the left-most port on the monitor housing. amazon Smart Air Quality Monitor User Guide ACTIVATE YOUR DEVICE MEET YOUR SMART AIR QUALITY MONITOR, ZUS Smart Vehicle Health Monitor ZUHMBKBTV User Manual - Download [optimized]ZUS Smart Vehicle Health Monitor ZUHMBKBTV User Manual, Installer guide Warning! Powered by WebFronts - Copyright 2022Retailer Web Services LLC, all rights reserved. Upgrade smart phone to a supported operating system. Safety starts with understanding how developers collect and share your data. Increase the separation between the equipment and receiver. After the Moen App is installed, open the App and create an account. Also, for an added layer of protection, a remote leak sensing disc is included that will notify you about the detected water near and around the pump that shouldn't be there. Follow instructions in app on smart phone to connect monitor. Likewise, some of the limitations in this Limited Warranty may not apply in certain states, provinces, nations or jurisdictions. Allow 2-5 minutes for software update. The developer provided this information and may update it over time. Weak internet connection at smart phone location. Ensure the cone side of the sensor is facing directly down at the water surface in the basin. As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. 1. This limited warranty contains important information about your rights and obligations, as well as limitations and exclusions that may apply to you. However, there is no guarantee that interference will not occur in a particular installation. We have long standing relationships with the most popular manufacturers and all the product knowledge to help you maintain If you would like to be notified when we answer your question please log in or enter your email below. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Request we disclose the personal information we collect about you. 1. Thank you for taking the time to review the Moen Smart Faucet app. Product information provided by the services is not intended as a substitute for direct means of obtaining the information or as a substi-tute for emergency services.
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