Analysts have recognized Speechmatics as a pioneer in machine learning voice engineering. We use Baidus Deep Speech technology and machine learning for compliance surveillance and human/machine interfaces. We are a speech analytics company that unlocks the hidden insights that are buried within your call recordings. Integrate with Zoom.
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Create a delightful experience for your prospects by always being in tune with their needs. PCI and sensitive data redaction from audio and transcripts. Upload your data to our platform and we provide the annotations, judgments, and labels you need to create accurate ground truth for your models. Conversational AI virtual agents supplement live agent support and improve the customer experience. Without deep insight into this stage of the buying journey, you're losing out on opportunities to drive 15-20% more conversions from digital and offline campaigns, until now. For the first time ever, businesses are driving customer satisfaction on every single interaction. * Save Google Meet chat history in your transcription Putting words to work with AIpowered speech recognition. Compare features, ratings, user reviews, pricing, and more from Verint Speech Analytics competitors and alternatives in order to make an informed decision for your business. Verint Speech Analytics allows managers to analyze customer service agents performance, calculate customer churn rate, generate custom reports and run online campaigns. Suitable for: web/mobile app developers, media monitoring agencies, audio/video archive business. Amazon Transcribe can be used to transcribe customer service calls, automate subtitling, and generate metadata for media assets to create a fully searchable archive. Built on decades of industry and data science expertise, Prodigals real-time and post-engagement apps give lenders and healthcare providers the power to turn insights into measurable outcomes. Evaluate Agents with automated agent evaluations, and build trust with accurate data while fixing broken processes. Stop waiting for the big tech players to improve their software and forcing your developers to manually boost accuracy with keywords in every API call. Coverage and quality of feedback your agents deserve. Our platform combines human intelligence at scale with cutting-edge models to annotate all sorts of raw data, from text, to video, to images, to audio, to create the accurate ground truth needed for your models.
ProAssist prompts agents in real-time to say and do the things proven to collect more and increase first call resolutions. Instantly surface the insights that matter to you. No upfront costs. Quickly gain new insights from tens of thousands of conversations and take action on them in real time to drive more revenue-generating calls, boost conversion rates, and optimize the buying experience. And most call analytics programs demand a steep financial investment and in-house technical support. * Search transcript by Google Meet participants Automated workflows can be created using gained insights, and the user experience can be improved. eGain Solve is the industrys only unified customer engagement and knowledge management software suite. Easy to understand recommendations empower agents to deliver excellence on every single interaction.
Yactraq is the industry value leader in speech analytics software. Customers are everywhere and contact the brand at any time, through any channel available. We develop speech-based monitoring applications and human machine interfaces (HMI) for a wide variety of clients. The machine listens to how people speak not only what they say. Use 100% of captured interactions for agent evaluations and performance measurement, gaining insight into call handling efficiency and accountability.
WHAT YOU CAN DO WITH TACTIQ: Our shiny new release, Otter 2.0, adds more functionality to improve collaboration and productivity. NICE Enlighten AI leverages sophisticated, purpose-built behavior models that enable contact center agents to proactively self-correct in the moment when it matters most.
We deliver AI driven complexity including features such as auto call scoring, sentiment analysis, and topic trend analysis via a user-friendly experience delivering simplicity to administrators and maximizing ROI for our customers.
Determine a speakers identity from within a group of enrolled speakers.
If the digital undoubtedly occupies a growing place in the Customer Relationship, the telephone remains essential. Collect customer data for your marketing campaigns with missed call solutions and handle large call volume with Smart IVR.
Select industry domain and audio type from predefined categories to improve the recognition accuracy of domain-specific words.
Migrate from legacy to cloud overnight. Use our on-line time synchonous editor to surf your data and transcripts. The Clarabridge Platform aggregates all VoC data, customer interactions and feedback, into a single platform. Clarabridge is the only platform that provides a highly effective means of capturing what customers are saying.
Therefore, recorded speech needs to be converted to text before it can be used in applications. Turn calls into revenue. You only pay for successful transactions. LiveVox's advance speech analytics mitigates risks, empowers agents, and gives insights that have the potential to transform your business. Signal AI gives you an unprecedented view into conversation data from high-intent consumers such as purchases made or promotion inquiries.
The obligation to take into account telephone communications calls for new means, in particular the ability to process voice flows to detect sensitive elements or to reconstruct a given transaction.
However, theres so much data to process that its traditionally been an impossible task. Nearly one in five U.S. borrowers have engaged with Prodigal over more than 200 million interactions. Speech Analytics allows for the evaluation and comparison of performance and key metrics using data visualization. The Akio.cx platform by AKIO allows your Customer Relation teams to deliver an omnichannel customer experience, telephone, e-mails, chat, Facebook Messenger and Twitter are natively unified on one user-friendly single tool. Sybill is an emotionally aware video call assistant for sales teams. Why SpeechText.AI? Enable speech technologies in your applications through integrating SpokenData using our REST API. 
Setup a full-fledged contact center from scratch in hours. Observe.AI powers end-to-end quality management with the most accurate speech analytics for Contact Centers. We use AI-powered speech and text analytics, with the industrys best Natural Language Understanding (NLU), to evaluate the conversations your customers and employees are having every day in phone calls, live chats, private messages and on social media. We customize the voice-to-text on your data and purpose to maximize the transcript accuracy. If you dont have the time now, why not download to read later? Our speech transcription engine uses state-of-the-art deep neural network models to convert from audio to text with close to human accuracy. Record and review in real time. Solution for automating user support and analyzing the conversations your customers have on the web. Capture and connectvoice of the customerdata from anysource first- and third-party data, social, chat, speech, reviews, and more, intoa single secured and trusted Experience AnalyticsPlatform with our expansive library of experience, operational, behavioral, public data, and open API sources. Call centers and outsourcers, worldwide, are using the AI-powered Akio.cx platform and its analytics module to enhance their agents and transform supervisors & managers into client satisfaction super-heroes!
Innovative voice technology unlocks a wealth of actionable insight from every call your team makes. A Speech service feature that verifies and identifies speakers. Gain insight into how to achieve a higher NPS, reduce the number of customer calls and save valuable time on documentation and quality assurance. Categorise call content with high accuracy, including accents, dialects and slang and customise to accommodate specialist words such as industry terminology. Amazon Transcribe uses a deep learning process called automatic speech recognition (ASR) to convert speech to text quickly and accurately. Audio capture for efficient speech analytics. Start at insights with the Tethr platform and focus on driving action right away. The fastest, most accurate, most reliable, most scalable speech transcription, with understanding rebuilt just for enterprise. It allows sales leaders to transform their messaging and decks based on what resonates with their prospects, and coach their teams on winning behaviors. Since then, unparalleled customer support and continuous AI innovation continue to set us apart. !function(o,t,e,a){o._aoForms=o._aoForms||[],o._aoForms.push(a);var n=function(){var o=t.createElement(e);o.src=("https:"==t.location.protocol? Compare Verint Speech Analytics alternatives for your business or organization using the curated list below. VoiceIQ automatically completes tedious tasks and triggers CRM workflows, letting your team focus on making calls. Select domain. Marsview APIs are trusted by thousands of developers and CX teams who are integrating conversation intelligence in voice, video, and chat-driven applications. Partner with Clarabridge, whose solutions are purpose-built for customer experience and backed by an AI-powered best-in-class text analytics engine, to transcend from complexity to clarity and truly understand every customer interaction. Real-time conversation monitoring and assistance. Get to know your best sellers' techniques, make sure the sales team follows their scripts and provide quick and effective feedback. Talvala Surveillance is our compliance monitoring product and combines an advanced speech-to-text transcription engine with alerts generation for a revolutionary 2-in-1 surveillance speech analytics solution. monitoring, enhance the customer experience, extract competitive intelligence and ensure compliance. Listening to every customer call is costly and time-consuming and not physically practical. The Appen platform combines human intelligence from over one million people all over the world with cutting-edge models to create the highest-quality training data for your ML projects. Real-time answers to customer questions from across the enterprise stack. With our cloud-based solution, your business has the advantage of a state-of-the art call center that is scalable and reliable without the installation, management, maintenance and capital hardware or software expenditures of an on-premises platform. Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. Verint Speech Analytics is just one of the many Speech and Interaction Analytics solutions we offer at Business Systems. Please don't fill out this field. Process 100% of calls for compliance purposes and provide results within seconds. With Verint Speech Analytics, you can extract intelligence from all recorded calls and interactions, in order to enhance contact centre performance and improve customer satisfaction. ICAP's innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes. Data extraction, audio / contact / data ingestion, app development. * Google Meet Attendance Track wolkvox supports integration with various third-party ERP, business intelligence, CRM, and information systems. Work how you want, where you want by using Natterbox as your phone, through your current phone, or via Microsoft Teams. Sybill allows sellers to move the deal forward with deep prospect intelligence. Easily understand the results of automated and manual data searches to deliver the most valuable insights.
Since Verascape integrates with every IVR, contact center platform, and data repository, our cloud-based Self-Service as a Service solutions seamlessly integrate with your existing technical environment. 
It enables professionals to identify market trends by analyzing customer feedback received via SMS, interactive voice response (IVR) systems, SMS or online surveys. Comprehensive inbound, outbound, and blended call center solutions. Our automated AI driven platform keeps the spotlight on 100% of your customer interactions. The UK Government, Deloitte UK, Vonage, what3words and Adobe use Speechmatics in scenarios such as contact centers, CRM, consumer electronics, security, media & entertainment and software. Developed by AKIO, the software editor specialized in improving the omnichannel customer experience for call centers and customer service departments since 1998. ICAP (Integrated Call Analytics Platform) offers AI-powered call monitoring thats significantly more affordable than the competition.
Optimise customer communication by listening to customer calls automatically.
SEO Experts and Data Scientists work hand in hand to increase your SEO performance. Reveal where process bottlenecks, points of failure and technology obstacles appear. Now, deliver extraordinary experiences using NICE Enlighten AI for Customer Satisfaction with Real-Time Interaction Guidance. Using any third party speech analytics or phrase spotting tool, auto tagging from your total call recorder system enables you to choose certain red-flag phrases (such as can my order or not happy) to have the recording system automatically track. 
CallFinders automated quality assurance solution quickly locates keywords and phrases within your recorded calls, identifying key metrics you can use to improve agent performance, reduce operating costs, ensure compliance, and provide a superior customer experience. We deliver state-of-the-art speech recognition and understanding at scale. Integration Platform as a Service (iPaaS), Security Information and Event Management (SIEM). Edit & Export. It enables companies to buildapplications that detect and transcribe voice in any context in real-time. Upload audio or video files. Tethr comes with hundreds of pre-built insight categories that are available as soon as you turn it on.
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