Arm on the loveseat was broken at delivery so we had to have a tech come out to tell us it's not repairable and then had to order another loveseat too! Sign up for the latest updates, products and offers, The price you see is the price you pay. I searched over dozens of furniture stores and department stores, nobody came close to having the sofa that I purchased from Bob furniture. My husband and I went to the store where we purchased the furniture to get our money back. Link to a very similar product on the Bob's website below if you're curious about dimensions/product reviews. Included was delivery and set up. BEWARE OF BOB'S FURNITURE. They don't call with updates and when you try calling it's impossible to get a hold of anyone. Who delivers a sectional in pieces???? They were unable/unwilling to make the delivery in one trip. Dont waste your money here! I'm a handicap woman. Thats why we offer a broad range of products that can be customized with a variety of fabrics, leathers, and other accents. The delivery of our love seat got rescheduled to Christmas Eve! I have a broken table and chair pieces covering my dining room and they are unwilling to let me return the item or schedule a date they will replace it. Dream bigger. That was three months ago. Come Dec. 19, I'm tracking the progress of the truck and we get a call from the driver. That's easy with our augmented reality app. No furniture. I ran a furniture store for ten years and never had my delivery fleet make these kind of errors. Show off your style inside and out withthese dressers. They got here way faster than we thought which is awesome. Our delivery team does more than move furniture - theyre here to support customers and make the process of buying, selling and moving furniture easy. Anybody that purchases the Bobs discount furniture warranty program with her sofa or loveseat or anything else Please beware! I have since bought my new furniture from another company. Laurel loves to welcome with an eclectic look and relaxed personality. They told me I had to contact customer service and they could not simply exchange for the extra chair they had on the truck. We got close to the next weekend and were confirming renting a truck, only to contact them and find out that no, our sofa will not be available until the end of October, which then turned into the end of November. A chair with room for two. For more information about reviews on ConsumerAffairs.com please visit our I get a big NO! They make what we do possible. To optimize appearance, fluff cushions and pillows often to retain shape. That didn't happen either! It's a recliner. I have been told 4 different delivery dates. Power. Define an entryway or accent any room with a stylish bench. The delivery team submitted a replacement ticket and documented all of the damage. We needed a ladder to get in and out of bed. These options completely negate the frustration and inconvenience we have experienced and are still experiencing. Our content is intended to be used for general information purposes only. Are you looking for a furniture store that's easy to work with and has great customer service? The sofa I purchased Bobs Goof Proof Plan. A chair with room for two. Spice up your dining table with chairs inevery style. Ive been emailing support for months and they refuse to do anything. Our reclining sofas offer next-level comfort. They rescheduled the items to be delivered on the 21st before calling me or responding to my text back to them. We paid in full that day. Designer-inspired accent chairs that makea statement. Back to renting a truck. Of course, that was not correct. What a ripoff. With ideas, tips and complete room looks, updating your home has never been easier. Self Pick Up Zipcode: Brooklyn, NY, 11225. Create a look all your own. I would have to wait another 5 days got that. I hung up with her and called their main office and after talking with the rudest customer service rep I ever have. I filed support tickets and all were closed and marked "solved" ?? If I don't select one before January 28th then their offer is withdrawn. They made sure to ask where we wanted our bed and didn't leave any mess. Our sectional sofas and couches add space to your home. With clean lines and timeless details, these mid-century modern looks are here to stay. Waited 3 weeks, tried to get through on the phone to see when it would be in and nobody would answer. So, I sit and wait with no place to sleep and no access to my main bath.

We called the horrible customer service department and explained the situation and they stated that the delivery wasnt scheduled until 12/12 which is odd since we have multiple emails and text messages showing they were on the way. Make duoyours today. Save yourself the grief and go somewhere else. When I received an email asking me to confirm delivery, I did not due to the unacceptable condition on the items. I was told any mechanical issues of motor is going out or anything like that are covered. As a result, we are told the next available date is December 17th. With styles for every taste, our loveseats are a perfect fit. Our superior recliner chairs come in various styles to complement any room. I have not received the new slat yet. With so many styles, leather and fabrics, youll find the perfect loveseat sofa to take home. I tried to peel away but he was on top of me every single second I was in the store. Its both! After the took the extra chair back to the truck, I noticed one of the chairs had a chip and a scratch on it. Upon set up by the delivery personnel It was noticed that there were scratches and scuff marks all over the furniture. Designer-inspired accent chairs that make a statement. Shame on you BOB'S! High-end style and unexpected reclining power. Take a seat and instantly relax in one of our comfortable upholstered living room chairs. While setting up, they notice the bench is scratched and the table base is incompatible with the table top. My couch is now just a year old. Take your business elsewhere. Designed to work overtime, these styles mean business. Its a chair. We got back on the phone to try to arrange for us to keep the both sofas we'd been using since Sept and get the loveseat that we'd been waiting on for OVER A YEAR and we were on hold for another extended period of time! Our expert designers will guide you through every step. ROBERT SHARP, what a great shopping experience. And definitely do not buy goof proof. Our delivery came today and the men that set it up were so nice and so polite! Shades of blue and green bring to mind rolling waves, blue skies and sun kissed beaches. Set the table in style with quality dining furniture perfect for every space. Manager says the order was put in for 2 sofas instead of sofa and loveseat. September 2nd - We were in need of a new table. Copyright 2022 Consumers Unified LLC. She never once apologized for what happened and did I mention she was so rude!! The one male store manager kept making excuses for the rotten delivery service, which neither of us cared to listen. Sit, stand or fully recline at the touch of a button. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I purchased a Queen bed and a very expensive mattress in February 2020. December 15th, I received a text stating some items were unavailable. DON'T GO TO BOB'S DISCOUNT FURNITURE!! We went in Monday to browse/sit on some sectionals after a failed trip to value city furniture. I said no this does not work for me and requested a refund. From small updates to a transformation, our FREE Design Services help you get the look of your dreams. Bobs furniture is crap and their customer service is horrible. Paid the extra amount to do the delivery (Bob's Breakfast).

With duo you'll never have to sacrifice stylefor comfort. Customer service is the worst and quality is yet to be determined. I just want the tech to fix the couch and swap the chair. Ultra comfortable sofa with round arm rests, Extra Tall scale, perfect for people 6'3" and up, Unmatched quality and comfort with luxury in mind. Our FREE Design Services help you get the look of your dreams. Every person in customer service gave me a different story. All Rights Reserved. Style. I waited 5 hours for my delivery. I asked if I was supposed to open it in the store, no answer. Finally, I submitted a damaged item form via email after spending over an hour on the phone with customer service. **, was my sales associate at BOB'S DISCOUNT FURNITURE, located at Great Northern Plaza 26350 Brookpark Road North Olmsted Oh 44070. We ordered a bunk bed with trundle bed back in August of 2020, first we were told that it would be delivered in October, then finally on November 16th it was delivered. No drawer to date and now I have been informed the drawer will arrive in late January 2021. The Jules Accent Cabinet that I purchased had a defective drawer that I discovered moments after delivery. Rest, relax, and repeat in style with our duo recliners. Wont even last a year and they will not ever honor the goof proof ever!!! December 27th, I went to the store today to request a return and refund. We confirmed the truck never came up the hill and the female office manager was able to back that out of the system. Very unprofessional. Its all about the unexpected details. Oh, and the Mattress included two huge pieces; it was a little like "the Princess and the Pea". Bring it home. I just received a email stating that they don't replace broken items. One thing after another. I went to store and asked for my money back. The tech came out, ordered the parts and 1.5 months later, only the couch parts have been received. Very informative and very patient. All and all, I had 3 separate deliveries, 1 service call, 13 phone calls, a missed day of work to be here for it all and Bob's offers me a $75 gift card for the inconvenience!

What I do know is what I was told when I was purchasing this warranty for this brand new furniture and the email that was sent to me regarding the coverage of these claims that I made now 2.5 years into purchasing the furniture. I notice Bobs doesnt have the option rate their business. The power to sit, standor fully recline at thetouch of a button. Stretch out and lean back, these sectionals also recline. Two and a half weeks pass as we finally receive another text message that no the other half is not being delivered and we have one week to pick it up. It's easy to create a look you'll love with our FREE Design Services.

April comes & goes- no furniture. They claim that I wasn't home. I go into the store Dec 21 on my next available day off, because at this point I need the bed, and they move it up to Jan 5. No hidden costs.. Its cheap furniture and its (lack of) quality does not make up for the inconvenience. We were told it would be delivered by December 19, 2020. Vacuum frequently or lightly brush with non-metallic, stiff bristle brush to remove dust and grime. She was polite and very friendly. I called the store and spent 30 minutes trying to speak with customer service.

Place a glass or serve up style with decorative accent tables. Additional savings may apply if you choose self pickup at checkout. Now I'm going to my CC and canceling the payment as I told the lady on the phone. I couldn't even begin to relaxmore, What a great experience! A spin on comfort with our 360 swivel chairs. I called the store, they stated it was their error and our order was back on track. I loved the look, and it was so comfortable. I immediately told her to cancel my order and credit back my credit card! He said they would send a new frame out. These spacious sectionals double as sleepers. We got rid of our old couch before the pick up so we had to cram onto literally half a sofa (which had two pulls in the stitching we had to fix since we weren't waiting for a new one). I recommend spending your money elsewhere. I paid for they protection on my furniture but cause I can't tell them how it broke they won't fix it or even come out to take a look at it and tell me I have to fix it myself cause they don't cover that. We purchased a new couch that was delivered without legs on one piece. The week they want to deliver does not work for us because we are in the process of moving. Can't trust answers. About a month later one of the slats broke and, as a consequence, my mattress is now being supported by a pile of books. I was also told that if say something happened to the loveseat and they no longer had that exact furniture around anymore including the color of it that they would give me an entire new loveseat and sofa because I should have a matching set! It is now January. Raise the bar on seating with versatile barstools. Finally we get to speak to a manager. Spice up your dining table with chairs in every style. They gave us 2 sofas and said the loveseat would be delivered Nov. In tune with todays style our media consoles make a room. The tonal allover texture on the face is enhanced by the soft marbling of the pattern and rich hues of color. I was reassured once again by a Customer Service Representative in July 2020 that the drawer would arrive in September 2020. Nov 2019 we ordered a grey loveseat and sofa. Rarely has there been such a sizable discrepancy between my low expectations for a business and a result that was ultimatelymore, I came in looking for a couch. They said it was on the list to arrive that first Friday for me to pickup and they'd call. Style with space to spare. I was extremely overwhelmed and felt forced into purchasing living room furniture I willmore, I've been reviewing businesses for over 10 years on Yelp. I know exactly what I was told when I was suckered into spending my money on a warranty. High-end style and unexpected reclining power. And still no furniture. Also, the mattress acquired an indentation of about 2 inches. Super nice guys and did an amazing job! Explore options and upgrades to personalize your comfort. Additionally, one of the chairs does not have the correct holes drilled so the legs cannot be attached. No furniture. Every well-dressed bedroom needsvertical storage. They tell me not to confirm my delivery over email, and I do not. Shades of blue and green for looks that bring to mind rolling waves, blue skies and sun kissed beaches. Enough of Bob's! I texted the store and was told they could not help me. While in my home, the technician contacted Bob's Customer Service to request a replacement of the defective drawer and I was assured the new drawer would arrive mid-April 2020. We can't get hold of a manager. Meet duo. With comfort and style our quality bedroom furniture is a dream come true. He said he could not make it up our hill because he would either need to back up or back down our hill and he was not experienced enough to do either, so he left! Kristen Bell reveals her favorite style swaps and quick updates. Receive a personal style analysis with furniture choices just for you. no one called me. Prior to that was a bed; three months to get delivered, and then it was damaged somewhere along the way. They made sure to ask where we wanted ourmore, Furniture StoresMattressesHome Decor$$Rhawnhurst, Bought a couch and loveseat. Adding a business to Yelp is always free. Still have no couch but they did charge my credit card. There's amore, I am giving 5 Stars because of the in store staff and how great they were. So now here we sit in our living room without new furniture. Sign up to receive our free weekly newsletter. Multiple phone calls and hours on hold we are told there was a delay. La-⁠Z-⁠Boy Privacy Notice, 80.0"w As of 12/27 (10 days later), I have still not heard back. No matter what yourstyle or budget, La-Z-Boyhas a sofa for you. They will not even accept the defective furniture for a refund. Just tap "View Virtually in your Space" and instantly see it in your home! Over 90 years of experience goes into every La-Z-Boy product. I tried to return it to the store they said because of covid they can't take it and to call support. Woodstock is a 100% polyester chenille body cloth/texture design that is great for any frame, especially motion. Find the perfect finishing touch. Reflect your personality with strikingaccent mirrors. Add practical style to your bedside witha nightstand. We now have 7 pieces of furniture across the floor in varied states of completion and 4 of them are either scratched or broken. I am 5' 4" and weigh only 120lbs so it wasn't my weight that created these problems. I will make sure I review you everywhere so others can be warned. Youll be the first to know about our sales, new products, offers & more. Bobs service is not only atrocious, but they dont care about their customers or their inconvenience. Discover the new look of reclining comfort with duo. Late-October - I received a phone call stated our order was cancelled due to a payment issue. Design the perfect room and bring it to life with our 3D Room Planner. Sofa sets are the center of your living room. Have a happy new year Bobs furniture!!!! Redecorating made easy. No table, no one to talk to, yet they have my money.for 3 months they've had my money. .marketing-content-container .marketing-content-block .title {color:#fff;}, Ready to see how this piece of furniture will look in your home? Button details, gently rolled arms and tapered wood legs add to its uniqueness. La-Z-Boy Incorporated. Its important to choose pieces that you enjoy.. Visited Bob's, found one we liked, and the salesperson Robert helped us purchase the table. Key things I would like to highlight.more, I just turned away $2,600 in bedroom furniture. We requested our order be changed to delivery to make our lives easier and then were surprised to receive a text message from Bob's saying we had one week to pick it up ourselves at the Manchester, NH location. This is a review for mattresses in Mount Laurel, NJ: "Our delivery came today and the men that set it up were so nice and so polite! Read all fine print. The back frame cracked and their insurance wont do anything. It showed up more than damaged, more like destroyed. Everytime I call the company they have you on hold for hours. It cost $850.00 We had an IKEA bunkbed and it lasted for a year! Rotate cushions for even wear. We scheduled a service tech to come to the house today on 12/1 and they never showed up nor did they call to inform us that they wouldnt be out today. More in-depth cleaning is specific to the cleaning code for your choice of cover. They will not send a tech out until all the parts are received. Guess what? The headboard arrived damaged. Due to COVID delays, it was estimated the table would arrive mid-October. You have no recently viewed covers. Becker is a stylish base cloth with the appearance of a finely woven wool suiting fabric. The drivers showed up with two small wrapped pieces that was not even mine, talked to their dispatcher who said the rest was coming in three weeks. I definitely would recommend Bob's Furniture to my family and friends and I would HIGHLY recommend friends & family to **, she was the Best. Stay far away from this Company. Style that takes comfort and seating to the max. My couch was simply sat on 1 year with no breaks, rips, stains or tears yet they refuse to fix the cushions that are flat. Every well-dressed bedroom needs vertical storage. They do not respond to phone calls or emails. I finally got ahold of someone and got a delivery date. Never going back to Bob's discount furniture. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I have to go to store to find out delivery gets changed. "Keep in mind 6 months later" they came and dropped off two poles only! First of all I bought furniture in October and still have not received the complete set to this day. We came to find out that on the original delivery date of 12/19 they only had three pieces of the six piece sectional, which they said were placed in our house. Made to order items will require longer production times. I have a seam where the sewing of it ripped on my loveseat and I have the left side of my reclining electronic loveseat that no longer goes up after two years why, I dont know because Im not a mechanical engineer or anything like that, thats above my pay grade. They came this morning, dropped 8 huge boxes of heavy furniture and blocked doorways, including my bathroom! The cost was about a thousand dollars. Love to lounge? It's a chair. (This ones taken.). Design utilizes two chenille colors arranged in an alternating order to help create a deep color effect. I waited til December to call since I have not heard from them and ask where was my table I already paid for? The delivery driver put the couch up against the wall, after he left I know why. Take style for a spin with our standard 360 swivel chairs. Only much more comfortable. We understood and had no issue at this point. ConsumerAffairs is not a government agency. Because how your furniture is made matters. They couldnt reschedule until the end of Jan because the product is not available. They sold the furniture that I already paid for to someone else! With duo youll never have to sacrifice style for comfort. How do I know I can trust these reviews about Bob's Discount Furniture? Definitely will come back to this store in the future !". In preparation for the delivery, we got rid of our old furniture. Create a restful retreat with a bed designedfor comfort. Subtle slub yarns are woven into the base cloth to create patterning and texture. Paid for white glove delivery and set up. We leverage our knowledge of materials, construction, and style to bring our ideas to life. We manage to get a measly $200 back. Bob's rescheduled my delivery for two days later when I called them. We scrambled to rent a truck for that weekend and THEN arrive to pick up.HALF OF OUR SOFA. It is a shame because I had intended to purchase more furniture from Bob's but this experience has led me to look into other furniture stores to furnish other rooms in my home. So please heed all these bad reviews because they are 100% accurate and the fact that Bob's is still in business is mind boggling!! Style and comfort with a modern high leg recliner. Designed to work overtime, these stylesmean business. Seller's Notes: Moving sale! We constantly had to reach out to them for updated potential receiving dates. Unsubscribe easily. Virtually. For fastest delivery, many items are stocked and available in store. 2 more months go by. Take style for a spin with our standard 360swivel chairs. Rest, relax, and repeat in style with ourduo recliners. At first we thought that it was just COVID (they are quick to blame that), but now it has become a common theme. And I have a rocking chair. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I ordered a bedroom set OCTOBER 16. They had what I was looking for, a leather dual reclining sofa, that had an electric adjustable headrest and footrest. Our guests and designers share theirs. Frustrating in the moment, but it happens. Entertain with cabinets perfect for serving and storing. You get what you pay for!



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