The report will also contain an assessment of the impact to normal business operations. Each member of the Disaster Recovery Team and the Business Recovery Team will be issued a CD and hard copy of this plan. 
Policy Statement
Corporate management has approved the following policy statement:
The company shall develop a comprehensive IT disaster recovery plan. Appendix A Technology Disaster Recovery Plan Templates
Disaster Recovery Plan for
SYSTEM
OVERVIEW PRODUCTION SERVERLocation:
Server Model:
Operating System:
CPUs:
Memory:
Total Disk:
System Handle:
System Serial #:
DNS Entry:
IP Address:
Other:HOT SITE SERVERProvide detailsAPPLICATIONS
(Use bold for Hot Site)ASSOCIATED SERVERS
KEY CONTACTSHardware VendorProvide detailsSystem OwnersProvide detailsDatabase OwnerProvide detailsApplication OwnersProvide detailsSoftware VendorsProvide detailsOffsite StorageProvide details
BACKUP STRATEGY FOR SYSTEM ONEDailyProvide detailsMonthlyProvide detailsQuarterlyProvide details
SYSTEM ONE
DISASTER RECOVERY PROCEDURE
Scenario 1
Total Loss of Data
Provide details
Scenario 2
Total Loss of HW
Provide details
ADDENDUM
CONTACTS
File Systems
File System as of
Minimal file systems to be created and restored from backup:
Filesystem kbytes Used Avail %used Mounted on
Other critical files to modifyNecessary directories to createCritical files to restoreSecondary files to restoreOther files to restore
Disaster Recovery Plan for
SYSTEM
OVERVIEW PRODUCTION SERVERLocation:
Server Model:
Operating System:
CPUs:
Memory:
Total Disk:
System Handle:
System Serial #:
DNS Entry:
IP Address:
Other:HOT SITE SERVERProvide detailsAPPLICATIONS
(Use bold for Hot Site)ASSOCIATED SERVERS
KEY CONTACTSHardware VendorProvide detailsSystem OwnersProvide detailsDatabase OwnerProvide detailsApplication OwnersProvide detailsSoftware VendorsProvide detailsOffsite StorageProvide details
BACKUP STRATEGY for SYSTEM TWODailyProvide detailsMonthlyProvide detailsQuarterlyProvide details
SYSTEM TWO
DISASTER RECOVERY PROCEDURE
Scenario 1
Total Loss of Data
Provide details
Scenario 2
Total Loss of HW
Provide details
ADDENDUM
CONTACTS
File Systems
File System as of
Minimal file systems to be created and restored from backup:
Filesystem kbytes Used Avail %used Mounted on
Other critical files to modifyNecessary directories to createCritical files to restoreSecondary files to restoreOther files to restore
Disaster Recovery Plan for Local Area Network (LAN)
SYSTEM
OVERVIEW SERVERLocation:
Server Model:
Operating System:
CPUs:
Memory:
Total Disk:
System Handle:
System Serial #:
DNS Entry:
IP Address:
Other:HOT SITE SERVERProvide detailsAPPLICATIONS
(Use bold for Hot Site)ASSOCIATED SERVERS
KEY CONTACTSHardware VendorProvide detailsSystem OwnersProvide detailsDatabase OwnerProvide detailsApplication OwnersProvide detailsSoftware VendorsProvide detailsOffsite StorageProvide details
BACKUP STRATEGY for SYSTEM TWODailyProvide detailsMonthlyProvide detailsQuarterlyProvide details
SYSTEM TWO
DISASTER RECOVERY PROCEDURE
Scenario 1
Total Loss of Data
Provide details
Scenario 2
Total Loss of HW
Provide details
ADDENDUM
CONTACTS
File Systems
File System as of
Minimal file systems to be created and restored from backup:
Filesystem kbytes Used Avail %used Mounted on
Other critical files to modifyNecessary directories to createCritical files to restoreSecondary files to restoreOther files to restore
Disaster Recovery Plan for Wide Area Network (WAN)
SYSTEM
OVERVIEW EQUIPMENTLocation:
Device Type:
Model No.
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The Business Recovery Team (BRT) will consist of senior representatives from the main business departments. One of the tasks during the early stages of the emergency is to notify the Disaster Recovery Team (DRT) that an emergency has occurred. AFj0X}i %R"mg1+X._w\@:i pXea`. . WAN redundancy, voice network resilience
Probability: 1=Very High, 5=Very Low Impact: 1=Total destruction, 5=Minor annoyance
2 Emergency Response
2.1 Alert, escalation and plan invocation
2.1.1 Plan Triggering Events
Key trigger issues at headquarters that would lead to activation of the DRP are:
Total loss of all communications
Total loss of power
Flooding of the premises
Loss of the building
2.1.2 Assembly Points
Where the premises need to be evacuated, the DRP invocation plan identifies two evacuation assembly points:
Primary Far end of main parking lot;
Alternate Parking lot of company across the street
2.1.3 Activation of Emergency Response Team
When an incident occurs the Emergency Response Team (ERT) must be activated. 
The focus here is on the level of business disruption which could arise from each type of disaster. The disaster recovery plan is to be kept up to date to take into account changing circumstances. We have considered a wide range of potential threats and the results of our deliberations are included in this section. 4133 0 obj
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The report should contain information on the disruptive event, who was notified and when, action taken by members of the BRT together with outcomes arising from those actions. The report should be given to business recovery team leader, with a copy to senior management, as appropriate. %%EOF
If insurance-related assistance is required following an emergency out of normal business hours, please contact: ____________________________________________
Policy NameCoverage TypeCoverage PeriodAmount Of CoveragePerson Responsible
For CoverageNext Renewal
Date
5 Financial and Legal Issues
5.1 Financial Assessment
The emergency response team shall prepare an initial assessment of the impact of the incident on the financial affairs of the company.
Each member of senior management will be issued a CD and hard copy of this plan to be filed at home. All employees must be issued a Quick Reference card containing ERT contact details to be used in the event of a disaster. It is also very important that only authorized personnel deal with media queries. Loss of cash 5.2 Financial Requirements The immediate financial needs of the company must be addressed. KEY BUSINESS PROCESSBACKUP STRATEGYIT Operations Fully mirrored recovery siteTech Support - Hardware Fully mirrored recovery siteTech Support - Software Fully mirrored recovery siteFacilities ManagementFully mirrored recovery siteEmail Fully mirrored recovery sitePurchasing Fully mirrored recovery siteDisaster Recovery Fully mirrored recovery siteFinance Fully mirrored recovery siteContracts Admin Fully mirrored recovery siteWarehouse & Inventory Fully mirrored recovery siteProduct Sales Fully mirrored recovery siteMaintenance Sales Fully mirrored recovery siteHuman Resources Off-site data storage facility Testing Fully Mirrored Recovery site -Fully mirrored recovery siteWorkshop Fully Mirrored Recovery site -Fully mirrored recovery siteCall CenterFully mirrored recovery siteWeb Site Fully mirrored recovery site 1.4 Risk Management There are many potential disruptive threats which can occur at any time and affect the normal business process. 6 DRP Exercising Disaster recovery plan exercises are an essential part of the plan development process. Additional objectives include the following: The need to ensure that all employees fully understand their duties in implementing such a plan The need to ensure that operational policies are adhered to within all planned activities The need to ensure that proposed contingency arrangements are cost-effective The need to consider implications on other company sites Disaster recovery capabilities as applicable to key customers, vendors and others Key Personnel Contact Info Name, TitleContact OptionContact NumberWorkAlternateMobileHomeEmail AddressAlternate EmailWorkAlternateMobileHomeEmail AddressAlternate EmailWorkAlternateMobileHomeEmail AddressAlternate EmailWorkAlternateMobileHomeEmail AddressAlternate EmailWorkAlternateMobileHomeEmail AddressAlternate EmailWorkAlternateMobileHomeEmail AddressAlternate Email Notification Calling Tree External Contacts Name, TitleContact OptionContact NumberLandlord / Property Manager Account Number NoneWorkMobileHomeEmail AddressPower Company Account Number WorkMobileHomeEmail AddressTelecom Carrier 1 Account Number WorkMobileFaxHomeEmail AddressTelecom Carrier 2Account Number WorkMobileHomeEmail AddressHardware Supplier 1Account Number WorkMobileEmergency ReportingEmail AddressServer Supplier 1 Account Number.Work MobileFaxEmail Address Workstation Supplier 1 Account Number WorkMobileHomeEmail AddressOffice Supplies 1Account Number C3095783WorkMobileHomeEmail AddressInsurance Name Account Number WorkMobileHomeEmail AddressSite Security Account Number WorkMobileHomeEmail AddressOff-Site Storage 1Account NumberWorkMobileHomeEmail AddressOff-Site Storage 2 Account Number User IDPasswordHomeEmail AddressHVAC Account Number WorkMobileHomeEmail AddressPower Generator Account NumberWorkMobileHomeEmail AddressOther Account NumberWorkMobileHomeEmail Address External Contacts Calling Tree 1 Plan Overview 1.1 Plan Updating It is necessary for the DRP updating process to be properly structured and controlled. All staff must be made aware of the disaster recovery plan and their own respective roles. This event log should be started at the commencement of the emergency and a copy of the log passed on to the business recovery team once the initial dangers have been controlled. Description of Disaster:Commencement Date:Date/Time DR Team Mobilized: Activities Undertaken by DR TeamDate and TimeOutcomeFollow-On Action Required Disaster Recovery Team's Work Completed: Event Log Passed to Business Recovery Team: _________________ Disaster Recovery Activity Report Form On completion of the initial disaster recovery response the DRT leader should prepare a report on the activities undertaken. This process should be formalized in order to ensure that all parties understand the change in overall responsibility, and the transition to business-as-usual. This strategy entails the maintenance of a fully mirrored duplicate site which will enable instantaneous switching between the live site (headquarters) and the backup site. In a DRP exercise no one passes or fails; everyone who participates learns from exercises what needs to be improved, and how the improvements can be implemented. > T V M N O P Q R S bjbj[[ 9 9 ; [ J Z Z Z n n n 8 2" d n Q 0 8 8 8 8 TU B [ b] $ ! Z J^ M U @ J^ J^ 8 8 j_ j_ j_ J^ t 8 Z 8 j_ J^ j_ j_ 0 f 4 8 fLQ ^ R $ ! 0 Q @ *_ @ H 4 Z 4 J^ J^ j_ J^ J^ J^ J^ J^ j_ J^ J^ J^ Q J^ J^ J^ J^ J^ J^ J^ J^ J^ J^ J^ J^ J^ : IT Disaster Recovery Plan Template By Paul Kirvan, CISA, CISSP, FBCI, CBCP Revision History revisiondatenamedescriptionOriginal 1.0 Table of Contents TOC \o "1-4" \h \z HYPERLINK \l "_Toc241554706"Information Technology Statement of Intent PAGEREF _Toc241554706 \h 5 HYPERLINK \l "_Toc241554707"Policy Statement PAGEREF _Toc241554707 \h 5 HYPERLINK \l "_Toc241554708"Objectives PAGEREF _Toc241554708 \h 5 HYPERLINK \l "_Toc241554709"Key Personnel Contact Info PAGEREF _Toc241554709 \h 6 HYPERLINK \l "_Toc241554710"Notification Calling Tree PAGEREF _Toc241554710 \h 7 HYPERLINK \l "_Toc241554711"External Contacts PAGEREF _Toc241554711 \h 8 HYPERLINK \l "_Toc241554712"External Contacts Calling Tree PAGEREF _Toc241554712 \h 10 HYPERLINK \l "_Toc241554713"1 Plan Overview PAGEREF _Toc241554713 \h 11 HYPERLINK \l "_Toc241554714"1.1 Plan Updating PAGEREF _Toc241554714 \h 11 HYPERLINK \l "_Toc241554715"1.2 Plan Documentation Storage PAGEREF _Toc241554715 \h 11 HYPERLINK \l "_Toc241554716"1.3 Backup Strategy PAGEREF _Toc241554716 \h 11 HYPERLINK \l "_Toc241554717"1.4 Risk Management PAGEREF _Toc241554717 \h 11 HYPERLINK \l "_Toc241554718"2 Emergency Response PAGEREF _Toc241554718 \h 12 HYPERLINK \l "_Toc241554719"2.1 Alert, escalation and plan invocation PAGEREF _Toc241554719 \h 12 HYPERLINK \l "_Toc241554720"2.1.1 Plan Triggering Events PAGEREF _Toc241554720 \h 12 HYPERLINK \l "_Toc241554721"2.1.2 Assembly Points PAGEREF _Toc241554721 \h 12 HYPERLINK \l "_Toc241554722"2.1.3 Activation of Emergency Response Team PAGEREF _Toc241554722 \h 12 HYPERLINK \l "_Toc241554723"2.2 Disaster Recovery Team PAGEREF _Toc241554723 \h 13 HYPERLINK \l "_Toc241554724"2.3 Emergency Alert, Escalation and DRP Activation PAGEREF _Toc241554724 \h 13 HYPERLINK \l "_Toc241554725"2.3.1 Emergency Alert PAGEREF _Toc241554725 \h 13 HYPERLINK \l "_Toc241554726"2.3.2 DR Procedures for Management PAGEREF _Toc241554726 \h 14 HYPERLINK \l "_Toc241554727"2.3.3 Contact with Employees PAGEREF _Toc241554727 \h 14 HYPERLINK \l "_Toc241554728"2.3.4 Backup Staff PAGEREF _Toc241554728 \h 14 HYPERLINK \l "_Toc241554729"2.3.5 Recorded Messages / Updates PAGEREF _Toc241554729 \h 14 HYPERLINK \l "_Toc241554730"2.3.7 Alternate Recovery Facilities / Hot Site PAGEREF _Toc241554730 \h 14 HYPERLINK \l "_Toc241554731"2.3.8 Personnel and Family Notification PAGEREF _Toc241554731 \h 14 HYPERLINK \l "_Toc241554732"3 Media PAGEREF _Toc241554732 \h 15 HYPERLINK \l "_Toc241554733"3.1 Media Contact PAGEREF _Toc241554733 \h 15 HYPERLINK \l "_Toc241554734"3.2 Media Strategies PAGEREF _Toc241554734 \h 15 HYPERLINK \l "_Toc241554735"3.3 Media Team PAGEREF _Toc241554735 \h 15 HYPERLINK \l "_Toc241554736"3.4 Rules for Dealing with Media PAGEREF _Toc241554736 \h 15 HYPERLINK \l "_Toc241554737"4 Insurance PAGEREF _Toc241554737 \h 15 HYPERLINK \l "_Toc241554738"5 Financial and Legal Issues PAGEREF _Toc241554738 \h 16 HYPERLINK \l "_Toc241554739"5.1 Financial Assessment PAGEREF _Toc241554739 \h 16 HYPERLINK \l "_Toc241554740"5.2 Financial Requirements PAGEREF _Toc241554740 \h 16 HYPERLINK \l "_Toc241554741"5.3 Legal Actions PAGEREF _Toc241554741 \h 16 HYPERLINK \l "_Toc241554742"6 DRP Exercising PAGEREF _Toc241554742 \h 16 HYPERLINK \l "_Toc241554743"Appendix A Technology Disaster Recovery Plan Templates PAGEREF _Toc241554743 \h 17 HYPERLINK \l "_Toc241554744"Disaster Recovery Plan for PAGEREF _Toc241554744 \h 17 HYPERLINK \l "_Toc241554745"Disaster Recovery Plan for PAGEREF _Toc241554745 \h 19 HYPERLINK \l "_Toc241554746"Disaster Recovery Plan for Local Area Network (LAN) PAGEREF _Toc241554746 \h 21 HYPERLINK \l "_Toc241554747"Disaster Recovery Plan for Wide Area Network (WAN) PAGEREF _Toc241554747 \h 23 HYPERLINK \l "_Toc241554748"Disaster Recovery Plan for Remote Connectivity PAGEREF _Toc241554748 \h 25 HYPERLINK \l "_Toc241554749"Disaster Recovery Plan for Voice Communications PAGEREF _Toc241554749 \h 27 HYPERLINK \l "_Toc241554750"Appendix B Suggested Forms PAGEREF _Toc241554750 \h 29 HYPERLINK \l "_Toc241554751"Damage Assessment Form PAGEREF _Toc241554751 \h 29 HYPERLINK \l "_Toc241554752"Management of DR Activities Form PAGEREF _Toc241554752 \h 29 HYPERLINK \l "_Toc241554753"Disaster Recovery Event Recording Form PAGEREF _Toc241554753 \h 29 HYPERLINK \l "_Toc241554754"Disaster Recovery Activity Report Form PAGEREF _Toc241554754 \h 30 HYPERLINK \l "_Toc241554755"Mobilizing the Disaster Recovery Team Form PAGEREF _Toc241554755 \h 31 HYPERLINK \l "_Toc241554756"Mobilizing the Business Recovery Team Form PAGEREF _Toc241554756 \h 31 HYPERLINK \l "_Toc241554757"Monitoring Business Recovery Task Progress Form PAGEREF _Toc241554757 \h 32 HYPERLINK \l "_Toc241554758"Preparing the Business Recovery Report Form PAGEREF _Toc241554758 \h 32 HYPERLINK \l "_Toc241554759"Communications Form PAGEREF _Toc241554759 \h 33 HYPERLINK \l "_Toc241554760"Returning Recovered Business Operations to Business Unit Leadership PAGEREF _Toc241554760 \h 33 HYPERLINK \l "_Toc241554761"Business Process/Function Recovery Completion Form PAGEREF _Toc241554761 \h 33 Information Technology Statement of Intent This document delineates our policies and procedures for technology disaster recovery, as well as our process-level plans for recovering critical technology platforms and the telecommunications infrastructure. PK ! ; Decide which elements of the DR Plan should be activated; Establish and manage disaster recovery team to maintain vital services and return to normal operation; Ensure employees are notified and allocate responsibilities and activities as required. The ERT will then decide the extent to which the DRP must be invoked. %PDF-1.5 % Whenever changes are made to the plan they are to be fully tested and appropriate amendments should be made to the training materials. : Technical Specifications: Network Interfaces: Power Requirements; System Serial #: DNS Entry: IP Address: Other:HOT SITE EQUIPMENTProvide detailsSPECIAL APPLICATIONSASSOCIATED DEVICES KEY CONTACTSHardware VendorProvide detailsSystem OwnersProvide detailsDatabase OwnerProvide detailsApplication OwnersProvide detailsSoftware VendorsProvide detailsOffsite StorageProvide detailsNetwork ServicesProvide details BACKUP STRATEGY for SYSTEM TWODailyProvide detailsMonthlyProvide detailsQuarterlyProvide details SYSTEM TWO DISASTER RECOVERY PROCEDURE Scenario 1 Total Loss of Network Provide details Scenario 2 Total Loss of HW Provide details ADDENDUM CONTACTS Support Systems Support system Critical network assets Critical interfacesCritical files to restoreCritical network services to restoreOther services Disaster Recovery Plan for Voice Communications SYSTEM OVERVIEW EQUIPMENTLocation: Device Type: Model No. 2.3 Emergency Alert, Escalation and DRP Activation This policy and procedure has been established to ensure that in the event of a disaster or crisis, personnel will have a clear understanding of who should be contacted. The team's responsibilities include: Establish facilities for an emergency level of service within 2.0 business hours; Restore key services within 4.0 business hours of the incident; Recover to business as usual within 8.0 to 24.0 hours after the incident; Coordinate activities with disaster recovery team, first responders, etc. In addition to the business recovery team leader, the report will be distributed to senior management The report will include: A description of the emergency or incident Those people notified of the emergency (including dates) Action taken by members of the DRT Outcomes arising from actions taken An assessment of the impact to normal business operations Assessment of the effectiveness of the BCP and lessons learned Lessons learned __________ Mobilizing the Disaster Recovery Team Form Following an emergency requiring recovery of technology infrastructure assets, the disaster recovery team should be notified of the situation and placed on standby. Description of Emergency:Date Occurred:Date Work of Disaster Recovery Team Completed: Name of Team MemberContact DetailsContacted On (Time / Date)By WhomResponseStart Date RequiredRelevant Comments (e.g., Specific Instructions Issued) ___________ Mobilizing the Business Recovery Team Form Following an emergency requiring activation of the disaster recovery team, the business recovery team should be notified of the situation and placed on standby. In addition, management team members will have a hard copy of the companys disaster recovery and business continuity plans on file in their homes in the event that the headquarters building is inaccessible, unusable, or destroyed. 3.3 Media Team ____________________________________________ ____________________________________________ ____________________________________________ 3.4 Rules for Dealing with Media Only the media team is permitted direct contact with the media; anyone else contacted should refer callers or in-person media representatives to the media team. Since difficulties experienced by one group could significantly affect other dependent tasks it is important to ensure that each task is adequately resourced and that the efforts required to restore normal business operations have not been underestimated. 2.2 Disaster Recovery Team The team will be contacted and assembled by the ERT. Report to the emergency response team. The DR plan will rely principally on key members of management and staff who will provide the technical and management skills necessary to achieve a smooth technology and business recovery. What are you going to do about it? How did it happen? Each potential environmental disaster or emergency situation has been examined. Name: ___________________________________________________________________ Title: ____________________________________________________________________ Signature: ________________________________________________________________ Date: __________________________ All Rights Reserved, 2009, TechTarget PAGE \* MERGEFORMAT 34 Person Identifying Incident E F m n v w tm`m`m`mtSSHh CJ OJ QJ \h 5OJ QJ \^J h hi CJ OJ QJ h hi h hi OJ QJ h hi 5OJ QJ hy 5OJ QJ \^J h 5CJ OJ QJ ^J h h # h 6CJ OJ QJ ^J h # h # 6CJ, OJ QJ h # CJ, OJ QJ h CJ, OJ QJ h CJ0 OJ QJ \hy CJ0 OJ QJ \ h)d 5CJ h 5CJ
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