The service manager told me to call a plumber. softeners But I wouldnt recommend this product to anyone. However, it appears the mixture you have been using for chlorine has not been setup correctly but we have not received a call since you purchased about this issue. Faucets and shower heads will be less likely to clog, and your water will look, feel and taste better. Capacity refers to how much water softeners can treat before their media is depleted most have a maximum gallon capacity, but not the Pelican. Jennifer is a clean water enthusiast and the lead editor of Water Filter Spot and created this website several years ago to share information that she's been researching in this industry for over 20 years.Jennifer studied environmental resource science in college and studied Western US water issues, including water policy, water rights, water pollution and environmental concerns.

Q: What size pipes are compatible with the NaturSoft? Once we finally got someone out here, they noticed the flow rate of the system was below the requirements of the fire suppression system. Your e-mail will never sold or shared!

*The representative highlighted his email. FTC Affiliate Disclosure, Pelican NaturSoft Salt Free Water Softener, Pelican NaturSoft Water Conditioner Review, Key Features of the Pelican NaturSoft Water Softener Alternative, Compare Leading Salt-Free Water Softeners, SpringWell FutureSoft Vs Pelican NaturSoft, Environmentally friendly, salt-free design, Wont reduce spotting on glass as well as salt-based softeners, NaturSoft media tank, preloaded and ready to installation. Your bathroom showers and sink will look cleaner with no soap scum. No contact hours later so tried calling and was able to get through after 10 mins. You can order this system for 1-3 bathrooms (Model NS3) or 4-6 bathrooms (Model NS6). It was clearly implied (by Pelican Customer Service management) that I could look for an unlicensed plumber to do the work "because it's so easy to install, there's just 6 valves to connect". Its the only water softener alternative thats performance-certified. When doing laundry, you will notice more efficiency in your washing machine. kinetico softener s250 hxwxd Even better, the Natursoft granules never need to be replaced! You will see results immediately with the Pelican Natursoft Water Softener Alternative. We have white residue and scaling in appliances including refrigerator drinking water, dishwasher, coffee pot. Even though our equipment hadn't even been taken out of the boxes, Pelican wouldn't offer a refund. If you make the mistake we made and go with this company, make absolutely certain you have an installer lined up in advance.Updated review to address Pelican's response:As Pelican noted in the response to my review, they tried to sell us more equipment in order to meet the GPM restriction and run two systems in parallel. I am super unhappy and feel like we wasted $5000 and we cant do anything about it. We would be happy to find you a local plumber or contractor that can help install the product. But the biggest issue was the hardness level and all I was offered was a discount on a new system. Thankfully, hard water can be resolved with a water softener, and while there are many great options on the market, a water softener alternative may be even more appealing. We don't have control over Duties charged by UPS. Hard water is caused by calcium and mineral compounds, and while it is completely normal and natural, it may cause issues such as scaling on your home appliances, a strange taste and odor, and a slippery feel to the water that never feels quite clean no matter how much soap you use. We would have appreciated a return with a restocking fee or anything but they wouldn't budge. Traditional salt-based water softeners go through regeneration cycles, flushing water and minerals trapped by media through the tank and out a drain. To remove Tannins your only option is a salt based system. Water spotting (when you let water dry on a surface) will still remain and are not considered hard water scale. With this package, you will receive the Sediment pre-filter system (and mounting hardware), the preloaded NaturSoft system, a bypass valve and 1 fittings, and the users installation guide. However, down the road, you can expect to save money on plumbing, appliance, and bottled water costs, so it clearly pays itself off and then some. We did not like the subtle salt tasting water and we discovered Pelican's advertising offering a salt less system that will give you drinking water that tastes better than bottled water. If the iron or tannins isn't being removed with your current system we would be happy to have someone from tech support reach out and review your installation or you can schedule a service visit to your home. Don't just stay away, run and don't look back. We needed a filtration system for our well. The performance (output and flow) is so sporadic that it has been rendered virtually useless. As water passes through the system, minerals that cause hard water are crystallized with the salt-free Natursoft granules that change the chemical composition of mineral elements so they wont be able to stick to your pipes, shower fittings, and kitchen appliances. ( 3m 38s ) Visitor: 3. All the parts of this system come ready to install. Very good product and very healthy water. We understand that you wanted salt free but your water conditions simply do not allow us to go salt free to solve those issues. I asked why I wasnt notified and was told the system isnt set up to contact customers when there is a delay. Because you purchased a disinfection system as well, we cannot take units back when it has been over 6 months since purchase. One of the best perks is that you can enjoy safe, healthy drinking water with extra minerals anytime. You did not purchase a softener at all. Since systems are salt-free, brine tanks arent necessary. The NS3 is 9 inches and requires an installation space for the following dimensions:18 x 18 x 49.5 inches. Ava has over 10 years of experience in the water filtration industry and has worked with some of the top companies in the field. Product might be goodidk because I couldn't install it like I thought I couldso needed to return. This is a perfect solution since these minerals include health benefits.

The 5-micron filter system removes sediment and filters it down to 20 times smaller than the diameter of a human hair. The one we had used a resin filter and a salt-based water softener. You will need to use fewer detergents to clean clothes, and your clothes will stay brighter with less fading. I tried calling and spent 1.5 hours on hold (every 25 minutes or so a recording comes on and tells you that there are no customer service agents available and then disconnects you). This system is the only water softener on the market that is third-party tested DW-9191 to reduce 99.6% of scale buildup. Our friends' package still hasn't arrived 6 weeks later and UPS has apparently lost it somewhere, or they havent been clear in telling us what to do if it has been held up in Customs. Systems are integrated into the main water line and serve every outlet in your home. I purchased replacement filters for my Pelican under the sink water filtration system. hbbd```b``"4LzHV+D0) It has a 10 GPM flow rate, and it supports a 25-80 PSI operating pressure and a 36-120 F operating temperature. Absolutely no problems with the system or the water quality. Beware the 90 day return window with this company because they are unwavering about this "Policy" and will not provide you a realistic solution (unless you consider buying more equipment or using an unlicensed plumber a realistic solution. Q: How often should I replace the softening media? endstream endobj 151 0 obj <>/Metadata 7 0 R/Pages 148 0 R/StructTreeRoot 11 0 R/Type/Catalog>> endobj 152 0 obj <>/MediaBox[0 0 612 792]/Parent 148 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 153 0 obj <>stream Hello,We are sorry to hear you are unhappy with your system purchased in 2017. Terrible, terrible high priced service!!! Both UPS and Fedex charge similar duties when crossing the boarder and costs have gone up since 2016.We have passed on your concerns and feedback to our operations team.Pentair Customer Service. they take your money real fast but hang on tight to it when it's time to return it. Dear Bree,Thank you for providing us your feedback. This process is completed with no electricity or water waste, so its an excellent eco-friendly choice. ), Hello Kevin,We are sorry to hear that the fire suppression system required a higher flow rate then the system you purchased could handle. The focus of the review is hoe BAD the customer service and policies are.. not that I was upset about installation. Learn about Trustpilots review process. I am beginning to think they arent real. The Pelican NaturSoft Water Softener Alternative is certified for 99.6% hard scale water prevention, keeps beneficial minerals in your water, and requires virtually no maintenance! Systems require no electricity to operate, and theyre virtually maintenance-free. clean and fresh, water since then. Privacy Policy Your initial water test also did not show tannins. This system is touted as taking away the hassle of buying salt yet still softening the water. You received an email and call from our rep on 9/16 to discuss your results after the testing was completed on 9/15. We were told this company has tons of turn over and we can understand why. The economic benefits are obvious in many ways. Some customers mentioned that this system didnt soften the water enough to prevent stains. hmk0>vlEolC 420&Zjp`I,mI"|lqFtwJBdZA;DkC|]E8&0rQ|8'p|HXqruE{w>WQBzRFN_Y(Oi`*KhY)(K^/{ .yN "QHH;4>Z~ylj-1:.A?F*)xLNJU@,e!N'B y%i7-xEi4o~ Lgcw-,4.TS"%^Dh a#VA8Jd.&})x[=.wP)f([m=jpp?b7yg}@>4+O,RZy"A[GT}b. Buyer beware. Water hardness is a common problem; in fact, 89% of America has hard water of varying levels. Why are all these reviews from 2017 and like within a couple days of each other? I guess you did not charge for the additional equipment for the tannins after you realized your mistake. Worst customer service.

The chrome jackets do not require replacement in a few years. Capacity is limitless as long as you purchase the right size unit. You wont see scale/corrosion on your plumbing and fixtures, ensuring a longer life. Terrible service for a company I used to like. 0 The first one arrived within 2 weeks, but we were first charged $123 CDN in import duties by UPS! You initially called us on 9/9 before we had received your kit back which is why we did not have results for you at that time. Pelican would do well to consider using USPS instead for their Canadian customers, in which case Canada Post would take over after packages cross the border. Hard water minerals are good for your body, but theyre not healthy for your home. Its a winning combination. I still have not received a call from the service department possibly because either their employees' showers are warm or they use a different company their water filtration needs. Noticeable reduction in chlorine smell, which was our main issue. All reviews are published without moderation. %PDF-1.5 % We also went to your home for a service call at no charge as a courtesy. They were ready to assist me in every glitch and issue I had. I called multiple times. %%EOF Installation is straightforward, but it requires cutting pipe.

Technical support specialists are available by phone to assist with installation. The Natursoft extends the life of plumbing and appliances by treating hard water scale without the use of salt or harsh chemicals. When you recently called they tried to offer you a solution that would resolve the flow problem without you having to spend a higher amount of money on a custom high flow system. You were not oversold, you were sold the system you asked for. Its hassle-free, and youll save a bundle on your water and power bills. He didn't try to sell me anything that I don't need. Some sand and sediment fell into the system while he was working on it. Join our 500,000+ community to get our "everything home" newsletter with the latest product news, gear reviews, and buying guides! This specific review was rejected - probably because they dont want any negative comments. A: The sediment filter removes large particles of dirt and rust that can impact system performance. Less than two square feet of horizontal space is all you need. We do have a 90 day return policy which is stated at checkout when you purchase. Good products at a good price with very helpful salespeople to steer me correctly on the purchase.

Here is a copy of that chat in case you need it.Chat Started: Wednesday, July 25, 2018, 15:43:34 (-0400)Chat Origin: Sales Skill RoutingAgent *****( 28s ) Visitor: Hello,( 43s ) Visitor: Looking for a system to do the following:( 1m 33s ) Visitor: 1. have extremely hard water - need scale reduced on surfaces, pipes and in water heater( 2m 47s ) Pelican: Ok( 2m 49s ) Visitor: 2. The main drawback of installing this salt-free water softener alternative is the upfront cost. The new Pelican system not only requires salt, but also requires adding chlorine almost every week, changing the sediment filter every 2-3 months, and replacement of very expensive parts on the chlorine mixing system. Verification can help ensure real people write reviews about real companies. So I stand by my original review. We have gone above and beyond to help resolve your concerns. It also damaged the heating unit, which rendered us with only cold water for several days (we now need a new heating unit). 02115, About Us QWL After installation, the water tasted OK, but was brown colored. We spoke with them several times because of some issues we thought it was related to the system.They also helped with questions when my husband was installing it. hb```f!b`0p\`HX90bFMAR20f`bV7i. ` F However, a water softener does not stop water spotting. A salt-based water softener system can do the trick by removing most hard minerals. Thanks! The technician's name was Roy Moore. Customer service rep explained the filters never shipped. You have to redo the water at least every other week. You did a self install on your system and it was not installed by our company. We are sorry that your water requires so much equipment to treat it but that is what is required to give you clean water. We did recommend you contact the plumber who installed your water heater. I called customer service(Trouble Ticket: 00040401) and waited nearly twenty minutes before I talked to anyone. We have 5 people in our house. Bad information to get a higher commission is NOT good service. Only the sediment filter and chlorine pump requires maintenance parts 2-4 times a year. Salt-based water softeners use resin to capture calcium and magnesium. We have the whole house water system for about 5 years now and water is heaven. They have been entirely impossible to deal with and thus I'm entirely UNIMPRESSED with UPS. Your email address will not be published. We are sorry to hear you are unhappy with your well system purchased in 2019. Nobody at home likes the weird tasting water from this system. According to our records you have high iron in your water, which is why you have a chemical injection system for chlorine. The product is fine, but the customer service is awful. The representatives of Pelican are all professional.

We use dedicated people and clever technology to safeguard our platform. I dont like using the chemical injector- which is putting bleach into the system to change the chemical make up to remove the hardness of the water, and then it supposedly filters the chlorine out. The NaturSoft uses catalytic granules with calcium carbonate crystals on the surface that expand as they bind with minerals. The prefilter removes large particles such as dirt and rust, protecting the softening media and enhancing water quality. very accomodating also. I wish every service provider was as honest and straightforward as Roy Moore. The salesman wouldn't even discuss it just passed us to customer service who passed us to someone else to tried to sell us something more. Will not be ordering from Pelican / Pentair Water again. I suspect we would also avoid paying the utterly exorbitant import duties.Calls and e-mails to both Pentair and UPS have not resolved this problem, and I believe I have the right as a consumer to make my dissatisfaction known publicly. The media tank is about five feet tall and must be installed vertically.

We noticed that you purchased your system online. We also show that you were not charged for the additional equipment you needed to resolve your water concerns. However, they were charged around $800 just on import duties to Canada alone! 2022 Trustpilot, Inc. All rights reserved. I dont trust it and theres no way to feel safe because this company is in Fl and we live in MI. No-one would return my emails, incorrect info on first call, second call better but still no answer to emails. This can happen where iron masks the tannins in the water. You purchased a custom order, special order product for high flow based on the flow rate of 20 GPM that was requested in live chat discussion we had with you. Replacing media in look-alikes can cost up to $1000 every few years. The maintenance on the chemical injector is a pain. I will likely never buy from Pelican again. In addition, your overall heating costs may be reduced. It features a 15 GPM flow rate with a 25-80 PSI operating pressure and a 36-120 F operating temperature. Required fields are marked *, The Best Place To Learn About Water Filters & Treatment. Our return policy is very clearly linked on each product page and accessible via the Store Policies page on our site. As he always does he checks the water hardness. Replacing a $22 prefilter replacement once or twice per year is all the maintenance it will ever need the softening granules are good for life. Other systems require costly replacements every 3-5 years. Sorry, keep hitting enter.a tank that can deal with clorine and cloramines( 2m 56s ) Pelican: City or well water? Theyve been in business since 2007 and take pride in helping homeowners with their water softening needs. The system you purchased only deals with hard water, and does not filter your water. This can be easily fixed by adjusting your mixture and replacing the carbon. Contact Us White particles are released with the ice in the refrigerator door. He did recommend a sediment pre-filter that I can install myself that will make a minor improvement to the hardness but, all in all, he said we are in good shape. Water pressure and temperature were not an issue before the technician came out and they were an issue almost immediately after he left.

Your warranty covers your product functioning but not labor costs for service calls. Because this system treats and eliminates scale, all your appliances will last longer. Hello Nelson,Thank you for your feedback. I'll give you 3 examples:1) The water was bothering my skin. So I tried pushing 1 for sales instead and my call was answered promptly. So as much as I love the products, I absolutely CANNOT recommend them if you live in Canada. Excellent customer service - a real person answers the phone and assists you as though you really matter to them. The item you purchased is a custom high flow system that is not returnable as they are built to order. The system I got initially was not to deal with Iron, it was what Pelican recommended TO DEAL WITH MY WELL WATER as a whole, based on the testing that was done before suggesting anything. A: Never! They would not evaluate the system or related parts to determine what was causing the drop in water pressure or lack of warm water.

One whole house carbon filter, which seems to work well. Foolish. Salt free works for many customers, but there are always situations where it doesn't, just like any water system. NaturSoft products are NSF/ANSI Standard 42 and 61 certified for safety, and its the only water softener alternative thats independently tested and proven to be greater than 99-percent effective. Key Features of the Pelican NaturSoft Water Softener Alternative, What to Expect with Pelican NaturSoft Water Softener Alternative.

Hello Alexis,All reviews on TrustPilot are verified by that team and are real reviews. Its media is non-sacrificial, meaning its never used up by the softening process. Ava is the owner of qualitywaterlab.com, a website dedicated to helping people find the right water filtration products for their needs. If you are smelling chlorine in the house you have likely over-mixed your chlorine and have damaged the carbon tank by expending the media. Independent laboratory testing shows its 99.6-percent effective at reducing scale. Choosing the best water softener system comes down to evaluating its features. The sediment filter needs to be replaced every 6-9 months, and the softener media never needs replacing! I wanted a salt less system that would provide good tasting drinking water. This softener can handle water hardness level of 75 GPG (grains per gallon of hardness), which is impressive considering the average salt-free conditioner can only handle a maximum hardness level of 25 GPG. We do show your refund was completed on 1/7.

That system alone shouldn't be used when you have iron as well, thus why you have chlorine and a salt system to treat your water. Another cool perk is that when you use soap, you will notice a better lather with less soap and shampoo, ensuring a cleaner feel. If you would like someone to come out and service our system that you purchased, you can contact our service team to schedule a service call, which is $89.Your system is functioning as designed and without issue. However, with the Pentair Pelicans NaturSoft system, you can enjoy softer water, conditioning benefits, AND an anti-scaler, all in one! Moreover, they don't respond to numerous contacts, therefore, I'm writing online reviews.This didn't need to happen Pelican! Water softeners are simple, but quality counts. Your kitchen appliances will run more efficiently, and glassware stains will be a thing of the past. Very good experience!!! I just had the plumber out to change the sediment filter. Period. You should study a little bit about your own products before answering complaints.Buying your product was a very expensive mistake. The system is not working to clean our water. They denounced all responsibility.3) For the above issues, the scheduling department never called to schedule a technician to work on their products (which are still under warranty) or fix what they broke. However it was determined later that the iron was masking a bigger issue in your water, tannins. They are clearly not even reading their own notes well. This system is also certified to NSF standards 61 and 42 for safe materials and structural integrity. Will not be ordering again. But received an email stating my review didnt meet their guidelines. However, Pelican Water Systems provides an excellent limited lifetime warranty. I don't recall being gouged nearly as badly as they were or else I would have never recommended it!As for me, since I was due to replace the carbon filter media in January 2022 after 5 years, I thought ordering November 5, 2021 would be more than early enough. We show you spoke to technical support and you indicated you were unhappy with the quality of the water. I purchased a new NS3 salt Free water softener from Pelican on June 30, of 2020. But what sets it apart from competitors is the low cost of ownership.

I did many hours of research, work and replacement on the tank and filters and it still is defective. Water Filter Spot is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com, Pelican NaturSoft Salt Free Water Softener. However, our installer wouldn't take on that liability in case one system had an issue at a time when the sprinklers needed full flow. Their answer was to buy a second system and run it in parallel. Model NS6 is 11 inches wide with the following dimensions: 21x 19 x 59.5 inches.

But our water still smells like chlorine. Roy concluded that my water is in great shape. I feel relax whenever i drink the pelican water. Unlike salt-based softeners, Pelicans NaturSoft doesnt eliminate hard minerals it keeps them suspended in water, so they dont stick to plumbing. I explained to the sales guy what happened and asked if they were having phone issues. You cannot rely on their salesman to sell you anything you can use. Experts estimate salt-based softening systems waste more than two billion gallons of clean water globally each year they take an ecological toll. I have a private water well. new NS3 salt Free water softener lasts less than a year, Good products at a good price with very. In addition, this softener can be installed inside or outside, as long as it is protected from freezing weather. I tried to leave feedback Never received, never shipped, wasnt notified, 1.5 hours to get through to customer service. Review Process 2 fresh, new tanks never used and Pelican will not even exchange them. Our records indicate we have swapped your product out in 2018 for a different system because you were unhappy with your 2017 purchase. Ouch! 184 0 obj <>stream We also noted on the test results that lack of proper paperwork completion also lead to potential estimates in some results due to lack of date and time of when sample was taken. This is NOT true, and you get to find that out after you have spent several thousand dollars.Pelican came to our house, tested the water and suggested a $5k plus system. Pelicans motto is, Theres no such thing as a silly question.. Model NS6 contains more softening media and serves a 4-6 bathroom house. Other systems may look like the Pelican, but you cant judge a book by its cover. While most water softeners use electricity, and salt, this premium system is salt and electric free. What would be good is to have Pelican do the RIGHT thing so we would be writing an awesome review. This system is wrapped in premium stainless steel for extra durability and longevity. If you need a saltless softener and an anti-scale system, you may be looking at several systems that each target these specific needs. Anyone can write a Trustpilot review. Make as much as possible in volume instead of making a killing in the long run with return customersRuturn policy and website representations are UNCLEAR at best.Addendum: What a patent response from pelican. Read the replies to these reviews from the company; it's the customer's fault time and time again. Rude, unhelpful, unprofessional.

According to our notes you were sold a system to deal with your iron. I received no satisfaction just that the Calcium and goes through the pipes in a different form and is not responsible for having to replace the cartridge twice at my kitchen faucet, contrary to what the plumber found twice in 8 months on our new delta Faucet. Heres what you should know about the Pelican NaturSoft. Why? Instead of keeping a customer for life, they would rather not take a return of unused/unopened productand lose a customerforever. Its a simple morning job for a professional. Hello Dave,We are sorry to hear your experience with UPS. We see that someone from our technical support team has reached out and explained the system and that your system is preventing hard water scale on your plumbing. If you want to protect your appliances without going broke, the NaturSoft is the best whole house water softener alternative for both performance and value. Our water treatment experts on the phone can help size you the correct system for your needs. The force of water flowing through the media tank shears the excess, resuspending bound minerals and allowing them to flow through your plumbing system without creating dreaded scale. Be wary of any company where you cant leave an honest review. They later said that we have tannins, therefore we need a tannin removing system that uses salt.We now have the same crappy salty taste that no one likes, but with an additional difference; the maintenance routine for the old system only required adding salt. Sales guy said he would leave a message for customer service to contact me. As long as you wax them per the instructions. Terms and Conditions We moved and took it with us and it still works and we are still happy. Many of our items are simply too large to ship USPS.

Sitemap 36