Excellent stay Staff in every part of the hotel was simply amazing if anyone is traveling to New Jersey And need a hotel near the airport THIS IS THE ONE !!! Well I saw shuttles from various better run hotels that made two runs before the shuttle driver showed his face again. We have shared your observations with the appropriate parties to ensure this is not repeated. When booking more than 9 rooms, different policies and additional supplements may apply. We hope you will consider revisiting us for a better experience. We are disappointed to know about the issues you faced during arrival with our shuttle and the inconvenience this caused. Respect the privacy of others. This property has a number of issues. And what would be included in the cost ? 2003-2022 Lexyl Travel Technologies, LLC. as they were checking others in and answering the phone. The most helpful contributions are detailed and help others make better decisions. They're also applicable regardless of the comment's tone. Asked about: Double Room with Two Double Beds - Mobility Accessible with Tub Conveniently located restaurants include Taste of Portugal, Tony Da Caneca Restaurant, and Ted's Bar & Grill. He asked about the ticket I got when I came in, which I didn't get one because the gate was up. Are any cleaning services offered at DoubleTree by Hilton Hotel Newark Airport? Service animals complying with ADA Title lll regulations are allowed. And check in and check out time? We appreciate your patience and hope you will give us another opportunity to provide you with a seamless visit. DoubleTree by Hilton Hotel Newark Airport takes special requests add in the next step! A couple of the staff at reception, however, were rude! To see correct prices and occupancy info, add the number and ages of children in your group to your search.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. The minimum age requirement to check in is 21 years old. Delight in a warm, freshly baked chocolate chip cookie when you arrive in our bright and spacious atrium. We hope to have the pleasure of hosting you again soon. You would need to reserve 2 rooms and contact the front desk to have them add your request for connecting or adjoining rooms. The property usually replies within a few days. Once arriving at my destination I called the hotel for details. We hope you will return to experience our hotel as we would have liked you to during this visit. Reviews are most valuable when they are original and unbiased. We are very sorry that you did not enjoy your experience. You may use the Doubletree by Hilton Newark Airport Hotel Shuttle to get to or from the airport. DoubleTree by Hilton Hotel Newark Airport has been welcoming Booking.com guests since Jul 23, 2009 At your earliest convenience, please contact us directly at the hotel so we can assist you further. Please contract us directly and inquire about our Stay & Fly offerings. Nearby attractions include Railroad Cigars (0.5 miles). Which popular attractions are close to DoubleTree by Hilton Hotel Newark Airport? Thanks. Very disappointing for Hilton. Also, claimed their computers were down and the phones, which was obviously a lie!!! Issues concerning Booking.coms services should be directed to our Customer Service or Accommodation Service teams. It was a 99 degree day in Newark and i wasn't going to fight my way onto a shuttle after traveling since 4 in the morning.
Nice restaurant with good food. You're eligible for a Genius discount at DoubleTree by Hilton Hotel Newark Airport! The property is physically nice, but this is ruined by poor service and management at all levels, particularly the reception desk. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Rooms are old and need remodeling, doors don't open, phone doesn't work, loud. This property has an ATM on site. Copyright 19962022 Booking.com is a distributor (without any obligation to verify) and not a publisher of these questions and answers. * Images powered by. Almost a year and half after the Pandemic we came to same hotel on the same floor and had the time of our life. Does DoubleTree by Hilton Hotel Newark Airport have an airport shuttle? If we find any, we delete them and, if necessary, take action against whoever is responsible. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. This service may contain translations powered by Google. Booking.com. Thank you for staying with us and for the feedback. We are very sorry for the reservation-related issues you encountered upon arrival and the unsatisfactory our front desk associates handled this situation. Check out time is 1200pm based on the hotel's local time. Own or manage this property? Please dont include personal, political, ethical, or religious commentary. What food & drink options are available at DoubleTree by Hilton Hotel Newark Airport? We have people and automated systems that specialize in detecting fake reviews submitted to our platform.
Public parking is available on site (reservation is not needed) and costs USD 25 per day. On the staffing issue: we waited in a line to be seated for lunch and eventually gave up and ordered online because there was no restaurant staff NONE. Personally, he's lucky that he did tell him after the way that my family was treated. Kindest Regards, Jeff Fowlkes, General Manager, Nice building, nice pool. place is run like a small town motel, not a 12 floor hotel. We are happy you were pleased with our spacious accommodations and that our location convenient to the airport worked well for you. Poor service and treatment of Diamond members! We've sent you an email so you can confirm your subscription. Please ring the hotel directly and the Sales team would be more than happy to answer questions about wedding availability and pricing. The only way to leave a review is to first make a booking. I ordered a burger and fries while waiting for an event later that day. Terrible staff, rude, arrogant, unprofessional. We are happy to assist with that requirement. Not worth the $ 40 for a burger and a beer. We recommend calling ahead to confirm details. I was told to go out and press the help button at the gate, help never came. Arrived at the hotel with a confirmed reservation, made through the hotel. If you are ever thinking about visiting New Jersey it is idea place to stay and close to all. Guests are required to show a photo ID and credit card at check-in. Second time I had a toilet that kept flushing and needed repair. DoubleTree by Hilton Hotel Newark Airport offers rooms that include a coffee maker, work desk and are equipped with cable TV. We hope you will reconsider and stay with us again as we would like you to experience our hotel as you should have on this visit. Love the food and rapport. I was also wondering does it include any buses to NYC. Claim your listing for free to respond to reviews, update your profile and much more. Can we leave our large luggage on 8th June ? Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Twelve-story Atrium-style Hotel adjacent to main terminals of airport (free transfer). Yes, dry cleaning and laundry service are offered to guests. Below are the verified reviews from guests that we have booked recently: Toll free line gave wrong info about the room. These were the rudest, and most unprofessional, people I have dealt with. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. I reached out to the hotel's management. Your feedback, and also your patience in this matter, are much appreciated. Kindest Regards, Jeff Fowlkes, General Manager. The chart provides the cheapest public rates available by room type.
I was actually not expecting to receive this diamond benefit as I had booked through a third party, but thought I would use it because it had been offered. We have taken note of your concerns which will be shared with our appropriate team to ensure a much better guest experience. This is the version of our website addressed to speakers of English in the United States. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. The hotel is ideally situated next to Newark Liberty International Airport (EWR), minutes from downtown Newark, and just 10 miles from NYC. Insisted that I speak to a manager, who did help, but took 3 hours!!!! When would you like to stay at DoubleTree by Hilton Hotel Newark Airport? Therefore, it was disappointing to read that we did not meet your expectations. Try again. We understand your frustration and apologize for not providing you with a room within an acceptable time frame. Executive rooms offer access to a lounge. Check in time is 0300pm based on the hotel's local time. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. Our hotel offers an exclusive Executive Lounge. If so how are you guys social distancing ? Clean, professional, caring staff and food was very good. This hotel is adjacent to the Newark Liberty International Airport and 3 mi from Newark. Thank you again for your program and system.". 
It was also very difficult to get service in the restaurant in general. Kindest Regards, Jeff Fowlkes, General Manager. We are, however, glad to know one of our colleagues was able to resolve the issue. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. To edit a review youve already submitted, contact our Customer Service team. Plan your trip to the port with ease by stopping by the travel desk in our lobby. We are glad to read that we were able to provide you with an outstanding stay once again. Guests submit their subscores and their overall scores independently theres no direct link between them. The most helpful contributions are detailed and help others make better decisions. Should have known. Additionally, the property is chronically understaffed. Kindest Regards, Jeff Fowlkes, General Manager. Arrived and searched for parking in one of the Way spots for what felt like an eternity. We are also sorry for the trouble mentioned regarding our parking and the difficulties you underwent. The Doubletree signature chocolate chip cookie is synonymous with the Doubletree brand and YES, it is served warm upon arrival. When I asked the hotel clerk to apply the credit, she refused to do so because it was a third party booking, unless I could remember who had checked me in and told me I was going to receive the credit. That's how we know our reviews come from real guests who have stayed at the property.
The long term parking lot they run with Way is a nightmare, the shuttle is even worse. I hope they are a better hotel than they are a parking facility, because they fail miserably as a parking facility. Please see our partners for more details. Approximate prices in USD for a 1-night stay, We'll show you stays where you can have the entire place to yourself, This property has taken extra health and hygiene measures to ensure your safety is their priority. If you stayed at this property through Booking.com, you can write a review. Yes, they have 18 meeting rooms that can support various table layouts. Asked about: Double Room with Two Double Beds - Non-Smoking Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Early check in may be available if requested at the front desk on the day of check-in. Once he did he pulled up at the end of the drive because he couldn't be bothered to wait for a car to move out of his way, causing those who were standing in the back to get access to the van that already had passengers in it waiting to get to their gate it seems. I had my confirmation number ready and went inside the hotel to ask. "Very nice hotel, clean, convenient, great lobby.". In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Avoid using profanity or approximations of profanity with creative spelling in any language. This lets us know our reviews come from real guests like you.
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge. Clean surroundings, caring and professional staff. Please enter the dates of your stay and check what conditions apply to your preferred room. Thank you for choosing us and for posting your comments. Check your booking confirmation email to find your booking number and PIN.
Yes with several caveats. . If you booked through us and want to leave a review, please sign in first. Do not recommend. Browse questions from guests for anything extra you want to know about the property. Choose an executive level room on the 12th floor for access to our exclusive Executive Lounge, which offers continental breakfast (Mon - Fri) and evening hors d'oeuvres (Mon - Thurs). Thank you again for taking the time to provide a review, and we hope to see you soon. Tripadvisor performs checks on reviews. I paid for an extra day just in case because of all of the flight delays recently, and I regret giving them an extra penny of my money.
After arriving at the hotel I asked about how do Way customers exit through the gate. The restaurant was excellent. Transportation to New York area airports, while not complimentary, can be arranged through our transportation desk in the lobby. We do have Accessible rooms with two Double beds, however, we are a non-smoking hotel. Choose your currency. Hotel offers 504 spacious guest room (243 king room / 261 double rooms), full service restaurant, and lounge. In bot instances nothing was done. We apologize for your disappointment with the lack of staff and the inconvenience it caused. Yes, there is a pool on-site at the property.. Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. 100 Lighting Way Secaucus, NJ 07094-3626 USA Telephone: (201) 902-2000, DoubleTree by Hilton Hotel Newark Airprt Exterior. We also regret to aby billing-related issues you have. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. All cribs and extra beds are subject to availability. I found the whole situation a bit disingenuous. Can advisors add a surcharge to cover credit card fees? Thank you for sharing your review with us. Your current language is English (US), 128 Frontage Road, Newark, NJ 07114, United States of America, DoubleTree by Hilton Hotel Newark Airport, DoubleTree by Hilton Hotel Newark Airport has been welcoming Booking.com guests since Jul 23, 2009, Double Room with Two Double Beds - Non-Smoking, Accessible King Room with Grab Bars Non-Smoking, King Room - Accessible - Roll-In Shower - Non-Smoking, Double Room with Two Double Beds with Executive Lounge Access, Double Room with Two Double Beds - Mobility Accessible with Tub, Double Room with Two Double Beds - Mobility Accessible with Roll-In Shower, Lock in a great price for your upcoming stay. , Whats the price for parking your car for 11 days. Error: We were pleased to read that you loved our exceptional hospitality and could take advantage of our great location and all that the area has to offer. Thanks! Booking not found double-check your booking number and PIN then try again. DoubleTree by Hilton Hotel Newark Airport Features, Lock in the lowest price from these sites. Please accept our apologies if any of our associates were not attentive to your needs or did not provide you with the service you deserve during your time with us. Our menu, which is composed of fresh and local ingredients, normally receives great reviews.
I showed the confirmed email reservation and both persons at the front desk still claimed it was a third party reservation. Medium 40 Pounds 100.00 Non-Refundable Fee, Alt Government Rate 1 King Bed Executive Lounge Accessible Continental Brkfast Eve Appetizers Desert, Alt Government Rate 1 King Bed Suite Connector King Room Connected To Parlor To Make A Suite, Alt Government Rate 1 King Bed WiFi 12 95 Day Sweet Dreams Experience Bed, Alt Government Rate 2 Double Beds Executive Lounge Accessible Continental Brkfast Eve Appetizers Des, Alt Government Rate 2 Double Beds Mobility Accessible with Tub WiFi 12 95 Day Sweet Dreams Experienc, Alt Government Rate 2 Double Beds WiFi 12 95 Day Sweet Dreams Experience Bed, Doubletree by Hilton Hotel Newark Airport, New Jersey Institute of Technology (NJIT), Holiday Inn Newark International Airport, an IHG Hotel, Springhill Suites by Marriott Newark Liberty International, Springhill Suites by Marriott Newark Liberty Inter, Delicious warm chocolate chip cookies upon check-in, Premium bath products by Crabtree & Evelyn, Eforea Spa offers three customized experiences for any guest, Select locations offer Made Markets, serving healthier, fresh made options.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay. In the future, I will be taking my business elsewhere, where it is appreciated. So this half full van shows up and people started rushing the doors and jumping in. Your contribution should be yours. Please dial the property direct number and ask for reservations. We gladly check luggage for hotel guests. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. We offer a complimentary shuttle to EWR every 15 minutes for your convenience. How to get to DoubleTree by Hilton Hotel Newark Airport from Newark Liberty International Airport. To save at this property, all you have to do is sign in. Booking.com does not accept responsibility or liability for any reviews or responses. We have one waiting for you~! Children 18 and above are considered adults at this property. Yes, guests have access to an indoor pool and a fitness center during their stay. Is your pool opened ? Thank you for your recent review regarding your stay at our hotel. First time TV didn't receive certain stations. Prices vary by # of days needed. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Does DoubleTree by Hilton Hotel Newark Airport offer any business services?
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