We made the repairs of the check valve, and new pump ran fine again (not again, finally). When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period. That is 10 business days, not four weeks. When covid hit, they were unavailable for the additive. We were called out and customer told us system was not working properly. January 2020 I was looking for a contractor to replace a sulfur filter tank for our house water system.

So they dropped the service fee to $50. Last call was left on 8/23/21 which was the THIRD TIME that I was told I owed a balance on the entire system when I paid in full on the first day) times after we received this complaint. However, maintenance became an issue right away. That was the whole point of purchasing this system. Content, including images, displayed on this website is protected by copyright laws. After work was completed, the customer called back a month later stating the new pump was having an issue 1 month later but has been fine for the month (if you see my Google review, I reached out to you on MULTIPLE occasions about the pump as well as a multitude of other issues, some that still persist currently). [5][6], "Crystal Clear joins fun run for breastfeeders", "Franchise Excellence Awards, Rewarding those who sell their products well", "Water is big business even during dry times", "SOLEREX-PENINSULAR VENTURES LAUNCHES CRYSTAL CLEAR WATER FACILITY IN SIERRA LEONE", "New water technology storms Sierra Leone", https://en.wikipedia.org/w/index.php?title=Crystal_Clear_(bottled_water_brand)&oldid=1066091818, Articles with dead external links from July 2020, Articles with permanently dead external links, Creative Commons Attribution-ShareAlike License 3.0, This page was last edited on 16 January 2022, at 19:32. The pump would've had issues from the start if the check valve was the issue (and it did! No call. The builder's water company wanted $900 for a new sulfur filter. Water is life. (You will be hearing from me tomorrow on 9/10) ****see attached texts for the two times that I texted the pump wasn't working correctly, making that comment above (that it was "working fine for a month" wrong). water bottles delivered as often as you desire for free. Hydration is important no matter where you work or play. Have a Question? On June 3, 2021, Lyndsey and Brad W. arrived and changed the filter. Enhance the quality of your tap water with a water conditioner thats customized to fit your familys needs and built for years of reliable performance. Since they have refused to even speak to me, I am forced to seek legal council about reparations regarding this matter. Next, he will claim it was quarterly, or maybe biannually. Please enter your email address. Keep the I am having our accounting department issue her a refund, even though I don't believe we did anything wrong. But opting out of some of these cookies may have an effect on your browsing experience. Fill out the form below to get started, For RainSoft Water & Air Treatment Products, Expertly Installed & Backed by a Lifetime Warranty, For Industry-Leading Products & Expert Installation, Reasons to Choose Crystal Clear Water Treatment, Have Questions About Our Products? The warranty is for 5 years. Richmond, VA 23231. Not only will you taste the difference in your food and

This website uses cookies to improve your experience. He also claims that I canceled the service. Therefore, I am seeking a refund of 10 months of maintenance (@$79.00), which is their fee. The responder must have the "recorded phone conversation" as they mentioned above. Just a few days later my pressure switch just happens to go out. The RainSoft AirMaster Ultra uses ultraviolet light technology and an ozone lamp to eliminate a wide range of common airborne contaminants. [4], In September 2012, Solerex Water Technologies tied up with Sierra Leone company Peninsular Innovative Group to launch a Crystal Clear Water location in Freetown. That was an issue in 2020, we are talking about 2021. No invoice ever. It is clear they care nothing for the situation they have created. Please use the direct link below to view information on our TWDB funded projects. I knew something wasn't right. Again we tried reaching out several times after we received this complaint. Anything that uses hard water takes a beating. On one of our recorded lines we explain to customer we would refund the $250 because she felt it was unfair so we offered to refund the 250 , She also mentioned that she doesn't think the pump (if I recall, I said the treatment system, not the pump) went bad, That it was the check valve the whole time. Save yourself the trouble and go with another company that isn't overwhelmed with "300 people calling a day." This category only includes cookies that ensures basic functionalities and security features of the website. The system didn't work correctly because their Tech didn't reset it. After work was completed, the customer called back a month later stating the new pump was having an issue 1 month later but has been fine for the month. Therefore, CCSUD must declare a Stage 3 Water Rationing Alert. Advertising Media Kit. Promised to pull permit & call me-NOT A WORD since. Customers cannot decide to have it every other month, etc., for any reason whatsoever. The original reason we were called out to the property was for the well pump running all night And that's an indication of the pump not building pressure therefore the pump motor is bad. These cookies do not store any personal information. San Marcos, TX 78666 BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I told her originally that I would send out for permitting and it would be 4-6 weeks for a new well drill as there are hundreds of wells going dry in Cape Coral. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. Customer Reviews are not used in the calculation of BBB Rating, of those, 4 complaints were closed in last 12 months. CCSUD would like to take the time to thank each of our customers for adapting to the Business Office Lobby being closed and allowing us to continue delivering the water service our customers rely on us to provide. Our water purification experts can install a RainSoft system that will provide a comprehensive solution for all your home water treatment needs. he came to purchase those chemicals in our office on 2/7/20. Have Access to some of the highest quality Crystal Clear drinking water in Southwest Florida. She also said that she didn't want the brand new system and she felt forced to get the system. The second Tech showed up when I specifically said I would be gone.

All Rights Reserved. On September 9, 2021 I receive a phone call from Dave C. claiming that I had an outstanding 90 day due balance. No washing of parking lots, driveways, sidewalks or streets unless for health or safety reasons.3. If that was the case the new pump would not of ran for a month. The tech called me back from my house & my well collapsed. Crystal Clear Water had installed their unit in August of 2019. That was the last time he came to the office. Our water had a sulfur smell to it and my hair became really dry. (The consumer indicated he/she DID NOT accept the response from the business.) A few day's later I noticed the water felt slimy, and smelled bad. Address:4940 Bayline Dr North Ft Myers, FL 33917, 2021 Crystal Clear Water | All Right Reserved. These cookies will be stored in your browser only with your consent. On one of our recorded lines we explain to customer we would refund the $250 because she felt it was unfair so we offered to refund the 250 , She also mentioned that she doesn't think the pump went bad, That it was the check valve the whole time. Included in the system we offer a year free of maintenance and warranty. Our team has more than 35 years of experience installing water treatment systems and were a proud member of the Water Quality Association. The person (Melissa) who asked me to call and ask for her was away or in a meeting (so i was told), and would get back to me that day. I waited -no call. [3] Growing to over 2,500 franchise stores and expanding to reach other markets in Indonesia and Malaysia. bromoform. Crystal Clear Water misdiagnosed a pump issue, which resulted in a $5k+ loss on my behalf and management's refusal to correct the error. Equip your office breakroom with a hot and cold water dispenser to promote inter-office communication. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Our water feels soft now and no more hard water stains.. I have texts that are attached below that show that I reached out on multiple occasions about my pump not coming to pressure) She also said that she didn't want the brand new system and she felt forced (told it was the only option to get things working again) to get the system. [emailprotected] Podcast explores connection between drinking water and healthy aging, Prepare your emergency kits now;above average hurricane activity projected for 2022 season, Increased consumer demand for bottled water as a healthy alternative to other packaged drinks, Investing in recycling is a critical step in caring for our planet, Bottled water industry supports recycling legislation, MYTH: It takes 17 million barrels of oil a year to make bottled water bottles. storm cooler bottom load water crystal mountain water purification technologies to deliver the best spring water and I will refund her the money, I reached out to this customer and left her a message. We are doing everything we can do rectify the issues with smell. Necessary cookies are absolutely essential for the website to function properly. I reminded him that the 1st year was prepaid. Again, the one year of monthly maintenance is included in the purchase price. The company has you sign a form at time of purchase that from the 2nd year moving forward you must pay $79.00 a month, and have it serviced monthly for the lifetime warranty to remain in effect. We had continuing problem with heavy sulfer smell in the water.

2370 FM 1979 We had purchase their unit on August 21 2019 for 3400,00 We had nothing but problems from then on. We also use third-party cookies that help us analyze and understand how you use this website. We use Sulfur filters to oxidize and capture the elements that cause the nasty smell. The negligence and recklessness of this company not to perform proper maintenance in the first year, will no doubt lead to issues. The original reason we were called out to the property was for the well pump running all night And that's an indication of the pump not building pressure therefore the pump motor is bad. After the first year the customer has the option to continue the maintenance/ warranty at $79 a month. I'm guessing because they knew it was there fault. Over the years, the company has added coffee service, coffee brewing systems, coffee delivery, water treatment systems, laboratory water, restaurant water filtration systems, and more. He showed me the clean cut, also took me over to my pressure switch which was left exposed. contaminants known to cause cancer like chlorine, arsenic and Once we realize4d the mistake we refunded the difference back to the customer, resulting in the $50 fee only charged. While under Warranty Crystal Clear came out to my home(which took 2 weeks for them to arrive) to replace a electrical plug. Crystal Clear Special Utility Districts mission is to serve as a provider of clean, reliable potable water to itscustomers at the lowest possible cost while ensuring that it meets both the customers current and future water needs. CCSUD cannot meet the required EAA pumpage reductions without an overall reduction in our customers consumption system-wide. It makes us who we are. single serving bottles for on the go hydration. I believe this is why it failed, and I believe Crystal Clear is responsible for lazy craftsmanship which lead to it failing.

That means youll be able to enjoy softer hair and clothes, and will be able to say goodbye to soap scum, spotty dishes, and scale buildup forever! On August 3, 2021 I was able to reach Lyndsey who informed me that Matt I. would stop by on his way back to the office from a job in my area. MYTH: Bottled water costs 1,000 times more than tap water. |, Current Drought Stage & Watering Restrictions, State Revolving Fund Project Public Awareness Notification, THE PURPOSE AND TRIGGERS FOR A BOIL WATER NOTICE, CCSUD Zorn Standpipe Bid Information Link to CivCast.

I did not, and would not cancel prepaid servicing that can affect my water quality. I went with them. He could not understand why they took pump. The ONLY reason I got my money back was because I called and complained about it, and they were forced to see that the deal we had, and the money they charged me were wrong, and way off!



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