Refunds will be processed within 3 business days from the time the return is received at our warehouse.




Improper installation, misuse, or damages resulting from acts of nature will render this warranty null and void. To receive the warranty, the warranty registration card must be filled out completely and returned within (90) days of sauna purchase. Defective or broken items will be replaced or repaired at no charge once we receive notification of the defect or damage. SunRay Saunas are intended for INDOOR USE ONLY outdoor installation of the sauna WILL VOID THE WARRANTY.
If you are looking for a spacious sauna for family and friends to relax in comfort, the SunRay Sequoia is for you.
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Choosing a selection results in a full page refresh. Warranty claims will only be resolved with the repair of the current product or shipment of a replacement product. You have up to 30 days from the date of delivery to notify us of any broken or defective items. Please notify SunRay in advance of any sauna warranty claim prior to shipping the sauna back.
To file a warranty claim send the warranty registration form to: SUNRAY SAUNAS Warranty and Repair Dept. This 7-Year Warranty covers the structure of the sauna. Please open and inspect all items once they arrive.
We are not responsible for damage to the sauna due to improper installation or misuse. This will help prevent damages back to us. If you receive a broken or defective product please contact us at 1.800.976.5530. The item should be in its original condition (including packaging, manuals, accessories, original crate, etc.).
Surface cracks are not considered defects in material or workmanship, as they are normal characteristics of all wood. The Sequoia is a fully loaded sauna featuring movable ergonomic backrests for maximum comfort, 7-color chromatherapy lighting, oxygen ionization system for purifying the air, recessed interior and exterior lighting, FM radio w/CD and MP3, cup holders, and more. To verify your account, please enter your email address in: Customize > Theme Settings > Access Authenticator, SunRay Freeport 3-person Outdoor Traditional Sauna - HL300D1, SunRay Eagle 2-person Outdoor Traditional Sauna - HL200D1, SunRay Bristow 2-person Outdoor Traditional Sauna - HL200D2, SunRay Grandby Infrared Outdoor Sauna - HL300D, SunRay Burlington Outdoor Infrared Sauna - HL200D. Solid Canadian Red Cedar wood - Smooth and naturally appealing yet durable with a pleasant aroma. The Sequoia is easy to assemble and the all natural Canadian red cedar wood will enhance any decor. After 30 days, any broken or defective items will be covered under our standard warranty policy. 7 Year Structural Warranty - Guaranteed against defects in materials and workmanship for a full 7 years. 10 Carbon-Nano FAR Infrared Heaters - Advanced carbon-nano heaters provide smooth evenly dispersed heat with virtually no EMF. ETL/CSA Certified - Meets all US and Canadian electrical safety standards - 120V, 20 amp plug. SunRay Saunas have a 7 Year Warranty against defects in materials and workmanship. If the warranty claim department determines that the item must be returned, it must be returned with a receipt showing date of purchase, purchase price, and the dealer from which the sauna was purchased. No warranty claim will be honored without a receipt. Dimensions: 69" x 53" x 75" - More spacious and comfortable than any other 4-person sauna on the market. Damaged packages shipped back to us due to poor packaging may result in a restocking fee of up to 25%.
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