No stars, one would be way too much. I also purchased accessories for the welding as well. Returned item for refund, a year later they want their money again? About 45 minutes later I received NO apology, NO reason for the order not being shipped and I was not allowed to speak to a manager. Phew! Eastwood replaced my welder I purchased from them.It had a problem the Lady at customer service help me and 3 day's later I've got a new welder I'll recommend Eastwood to everyone The warranty is real, Products used:Welder and other body shop products. I see that we worked on it and got it out to you. I'm here to say I'll order again from Eastwood. This might be conflicting (it certainly might be for novices who have not had their first experiences with any brands so far) but it is advisable to do research, experiment here and there, and talk to experts who have considerable experience with numerous brands. Monday she let us know that the clamps would be shipping out. A lot about reviews really boils down to circumstances, and those differ for different people. running the average Joe out of their hobbies :(, One of the best companies around for sure.Love their products and their how to videos. I spoke to Tanya K. And she spent quite a bit of time working through the issues with placing the order, but in the end we were able to place the order. Their stuff usually works, but there is a reason you won't see it in professional shops or even with people who do this on a semi regular basis. We use dedicated people and clever technology to safeguard our platform. Mostly with the aluminum spool gun. Very poor customer service! Do not do business with this company. It has to be "approved from the manager" even though it's been over a week since I asked for a refund for a product that wasn't even in stock to begin with. If you need any further assistance you can reach out to us at 1-800-343-9353. I ordered from Eastwood on April 1st with a promise to get my product by April 5th. debating ifto take them back. All reviews are published without moderation. If you email me at help@eastwood.com ATTN Kelley I would be happy to review your experience with us. Eastwood provided top notch service to me on an item a few weeks ago. Mazda CX-5 Vehicle System Malfunction: What Does It Mean? They canceled an order without notifying me. I placed the order December 11,2021. The item was received by Eastwood, (as tracked by UPS) and my money was refunded. The lady on the phone was very pleasant and said she would have to get back to us Monday as it was the weekend when we called. So I called BIG mistake. Of course a Tig is not exactly a complicated machine. Easy to speak with.
I ordered a shrinking disc that never showed up, Do not care about Customer or Customer Service, Misleading info on site and terrible customer service, Revising my review of Eastwood from terrible to great. So gas was leaking when welding. So glad we got that taken care of for you! The shipping label email would have come from FedEx's system directly. I would like to recommend Eastwood rust repair products. Ms. Brianna C. Was extremely helpful, very pleasant to work with, knowledgeable and quick to respond. Products used:Haven't used any yet, still waiting to receive items I should have had 2 days ago. Great job! Due to lack of customer service and shipping scam, I purchased a Forney welder from my local Farm & Fleet. Please let us know if you need any further assistance. Tip for consumers:Do not use Eastwood.com. Things like this happen from time to time but they were quick to set things right. It is March 4th still no label!!! Its unfortunate as I do like their products. Ideally, car restoration products are supposed to have prices that are on par with their quality. However, I would be more than happy to provide you with a breakdown of our shipping methods. WTH?????????
Pretty sure I won't receive it by Friday April 1st at this point. I do have 2 paint guns from them that look nice but I've never used them.
We use cookies for analytics, personalization, and ads. Eastwood shipped to the wrong address and things went progressively worse with FedEx until they lost the order, then denied my freight claim. Where is Eastwood in the tool spectrum? It was a Christmas present. If not, we'll need contact information to get you taken care of! An item, purchased through Amazon, was returned for a refund via UPS. Could have got the same stuff from Amazon with free shipping for about 1/2 the price but wouldn't get it til Monday. I then when to Eastwood customer service who refunded the order and resolved my issues on this order. You will be directly emailed with a tracking number once your order ships and a tracking number has been assigned. Hand tools anyway. Well it has been two days and I still don't have a shipping confirmation. I got a bot answer back with videos and a promise of a human follow-up.
The dent removing kit I ordered is of very good quality and their shipping was right on time.
Eastwood offers a variety of products within each tool type, primed for quality and compatible with the price range. Thank you. Unfortunately, the back-order dates are subject to change due to unforeseen circumstances beyond our control. I will look into how this happened and take care of it. We've come a long way since then but have run into other issues as Laura points out, where the black powders got mislabeled leading to glossy black being packaged as satin black. I made a big mistake writing a review on Eastwood. i ordered a spool gun on friday night and here it is wednesday and it still says processing? Lea was very quick in filling my order to day. (A) You cannot use our website to cancel a submitted order, buRead Full ArticleDoes this article answer your question?Yes, close my requestimageThank you!Eastwood. I started by writing a scathing review of Eastwood based on my shipping experience with FedEx. Hello Jonathan, The lady was cordial and first told me that I didn't sign a waiver..what waiver ? Asking for a refund is like pulling a tooth for them. Eastwood is not only quality in their products but they are quality in their customer service! Then I went to look at others reviews. Hello Troy, I apologize for any miscommunication and for any convenience this has caused you and we do want to make this right. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I hope it was worth it because it's the last business I'll ever do with Eastwood. The company features in magazine ads a lot and the Eastwood brand has made quite a name for itself. The last tier is the Rust Encapsulator Platinum. All in all, EastwoodCo is a company that has been providing material for car lovers to explore their passions and to give their cars new chances on the road. NOTHING WRONG WITH MY EMAIL. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. They never responded. A lot of their crap is EXACTLY the same as Horrible Fright.. with a 400+% mark up. From John. Also, when shipped it was USPS ground (the slowest least expensive way to ship) so not only did it take a long time to get once shipped we paid an exorbitant amount for all that time going by. You are using an out of date browser. Hello Michael, I waited about 10 days..nothing so I called to check on my order. One on 1/6 and one on 1/10. It would say one date, once it reaches that date of back in stock, the date switches to a later date. Back order date is false. A year later they may come backing looking for money for an item you returned!! As that does not make up for the delay we are getting a new gift card right over to you. I may have a source for a replacement thru Miller. About 3 weeks went by with no clamps received so called customer service to ask where they were. I would give a zero star if they allowed me to. TERRIBLE PRODUCT DELIVERY! Great diy videos, Ordering was easy and quick good price on the items I ordered good verify of products to choose from also liked that I received my products in a few days. Site says order within x amount of time to get as early as Friday for both products I ordered which were both in stock, that was Tuesday afternoon. If you meant Rockwell, you'd need to check with them. The ones in gallons can be rolled or brushed on the erring metal. This one offers twice the level of protection of the original rust encapsulator (implying that it has steamrolled through 1000 hours of salt spray testing).
They even presently run an online E-commerce site where one can buy a varied selection of products. I recently went to use it and the gas valve is sticking on wasting my gas. Just provide your phone number you contacted us from. Since 1978 Eastwood as been designing innovative products for the Automotive DIY Community. So it dont work at all. Like every comment about customer service, worst customer service. Essentially, a $250 rip off. Unfortunately it did not ship in the estimated 7-10 days. also if you like to order things in stock and then find out they are back ordered "this place is for you". I found myself continuously speaking with a call center rep that knew absolutely nothing but pre-programmed responses. 2022 Trustpilot, Inc. All rights reserved. Please let me know if you need any further assistance. Zero customer service and poor business . Products used:none, still in the box.
This company has no problem failing on order, billing, delivery and communication but they will hold customers 100% responsible for every failing they have. Is the machine operating? Excellent transaction and I must say the best place to get anything you need to do the job with and the quality of the products are top notch customer for life here Eastwood is my go to hands down, This as all Companies lately , started out affordable on pricing but now are just getting ridiculous greedy ! I currently run a Lincoln which is twice the price but never had a problem with the Eastwood. Apart from these tools, Eastwood also produces and sells many others, including air compressors, bead rollers, mini-mills, abrasive media and soda dual tank blasters, etc. Tip for consumers:Others experience with Eastwood. Are you talking hand tools, fabrication tools, welders? Needed my parts by the weekend so bit the bullet and ordered from Eastwood, had to pay about $20 for shipping too. In fact it's like they do not CARE ! However it seemed like I had to have the Gas really cranked up to get good flow and nice welds. Hello Justin, I do see that the paint gun you ordered ships direct from the manufacturer. I'm Done with Eastjunk so to Harbor freight you get better service Bye Bye Eastwood. Reviews on Eastwood products seem to be mixed. I placed my order and it was to show up on the following Saturday. Can you please email me at help@eastwood.com with the subject ATTN: Kelley M. I will make sure to get this taken care of for you. This company dont deliver a great service. Laura, as far as the other issues you describe, I certainly hope we have resolved the issues to your satisfaction--if not, please email orderhelp@eastwood.com and address your issue to one of our Team Leaders or the Director of Customer Solutions. It is standard generic Chinese. Return authorization was refused and blame put on me.Don't trust this company!!!! Purchased 2 items that are on sale, and was charged full price. Make sure you check your receipts. Customer service are liar and they will keep you on hold for 35 minutes and hang up on you. This system allows for more options and control on powder coating. That forms most of the basis of price ranges for many different automotive products (even for products outside the automotive industry). Products used:Purchased a new $1400.00 welder and other accessories as well to go with it. Thank you! I ordered my husband a new welder from Eastwood because I heard it was a good place to buy from them. Car lovers should have the right to employ the best possible products on the market in the quest for optimization. Thank me later. Thank you for your review. Hello Kathrine, Thank you for contacting Eastwood, and I apologize for the confusion. We do apologize for the inconvenience. Placed my order on 5/9/22 with 7-10 day shipping. I knew it was out of warranty and didn't try to claim a warranty I just NEEDED my machine to work. On efficiency and ease of use, however, Eastwood gets more amazing reviews than bad. There was a system error that occurred. A lot of the complaints stem from the price ranges of the tools. They look at them the way I do a refrigerator, as an appliance. Of course, MIG and TIG welding fundamentally differ in the use of metal inert gas for MIG and Tungsten inert gas for TIG. For a better experience, please enable JavaScript in your browser before proceeding. How do you manage to stay in business with your customer service and bad reviews? Eastwood paint seems to be supplied by different distributors. Hello Steve, Gald to hear we could assist your in getting your welder replaced. I've already paid for the item and still no definite news about the part! I have gotten at least 18 emails from Eastwood since Feb.10th trying to sell me something. That's when I was told that I didn't sign some waiver so they cancelled my order. For a company that started just forty years ago, however, the fact that they are a household name is something to be quite impressed about. I bought their 175 amp mig welder about 4 years ago. i need to return this order for a full refund. Although they presently are a force to be reckoned with in the auto tools industry, they are still consistently looking for ways to penetrate into the market more and to offer the most remarkable customer service possible. Do your homework and pick and choose what makes sense to you. Posted a review twice and they deleted it - twice. I recommend going elsewhere like Amazon. Thanks! Not very dependable, that's for sure! EastwoodCo Products, Reviews, And Key Features. Just to make sure you got it, your refund was issued over a week ago and certainly should have shown up in your bank by now. Don't know how Eastwood can stay in business with such horrible customer service. Please let us know if you need any further assistance. Consumers complaining about Eastwood most frequently mention customer service, next day and credit card problems.Eastwood ranks 256th among Auto Accessories sites. If I wanted to be treated this way I would order from Wish. In comparison to other brands, Eastwood products are relatively more expensive. Carley S. says there must be something wrong with my email. Harbor freight sells this same exact tool for about $50 less. I filled out their form for support. Partly my fault should have been paying attention, but still leaves a bad taste in your mouth. I contacted Eastwood to see if they could refund us a portion of the shipping for such horrible service and have still yet to hear from anyone. It has to be "approved from the manager" even though it's been over a week since I asked for a refund for a product that wasn't even in stock to begin with. Thank you! If you like to order things and wait weeks for it, "they are for you". But they have my phone number and my email hasn't changed for 20 years. Have mp200i keep getting Got no confirmation my order was received, no tracking number, no communication what so ever. Tip for consumers:the order on putting on product. Worked good for a while. And with the companies customer service. I insulted them and still nothing. It came with a spool gun to weld aluminum which I never used. Eastwood has been unresponsive to my emails. Great job and a great experience in buying online. To get an idea of the products available, let us have a quick review of some of them. This seems to help customers in particular, if they want to get products that Eastwood does not produce at the moment or materials that are out of stock. Hey Mike, I do apologize we have been having issues getting some items in stock. Well its Fed Ex lost it and you need to fight with them and not the customer that keeps you employed WOW so they got the tool and I still needed the tool and I order a second one the address and it still took 6 days to get and I plugged in my kitchen and ran for 30 sec and turned off and tried again the thing stop working !! We do have a shipping estimate listed on our site that displays the average shipping time based on FedEx averages. I apologize for the delay. The MIG welders come in MIG 135 (used for sheet metal work), MIG 175 (replaced as MIG180, perfect for auto-restoration), and MIG 250 (which can weld thick steel).
The other stuff dragged along and I still do not have everything. My order number is so-01303852. They are liars and not professional, they will hang up on you and will not able to call them again. As is the case for every other sector, there are a lot of review sites where customers can go to complain about, or praise the products they buy. But I bought one of their file belt sanders and it was worthless right out of the box as you could not lock the arm into position. Tip for consumers:That they have such bad reviews. Companies can ask for reviews via automatic invitations. Though the manager did promise it would be shipped out that day after I told them the least they could do was get it out that day (they wanted to wait another 2 days). Dmitry has been an editor and author at Cararac.com since 2015. They sent me the wrong item then when I contacted them they said that that's what I ordered. Tim. The second system is a double voltage system (low and high) that is best for people who want to get into powder coating, for real. Dodge V10 MPG Reliable Engine Thirsty For Gas, 4th Gen Camaro Weight, Speed, Equipment, And Main Specs Of The Legend, Harley 96 vs 103. It's as if you have a pretty web site and above average products but don't give a s++t about the people who are paying $ for those products. Hello!We are very sorry for the delay with your out-of-stock product. If you have no dead lines of your own "this place is for you". We have had issue with PayPal giving us wrong address information. I purchased a mig175 from Eastwood almost 3 years ago went bad before the 4 inch spool of wire it comes with was gone. Thank you and have a nice day. Took two weeks to resolve a simple issue. I became so frustrated, I cancelled my order all together. If it will bolt on. Was wanting to purchase welder from their site. It seems to be the case that quite a few think that the price is too high for tools that can be gotten cheaply elsewhere. Please feel free to reach out with any additional concerns or questions. The price of admission is low and the quality is proportionally low. Never anything from them I filled out the form 3 different times with 3 bot emails back. This is their reply to the help email HelloThank you for contacting us. I had a number of invoicing copy's from previous months needed supporting my invoicing to multiple customers. They used to be a reputable company, but it's very evident from the mostly horrible reviews that Eastwood doesn't give a rats a$$ about its customers and customer service is actually company service. My order was still in processing. I contacted them twice to ask about the charge. Three weeks later my order wonders in with zero communication from Eastwood. This is not only advisable, but it is also absolutely necessary. Guess I should have read the reviews before ordering fromm Eastwood. On others, the reviews range from mixed to adulatory. Purchased automotive tool from eastwood and after receipt found it would not work for my application. Rust encapsulators basically stop rust from spreading by keeping them in check. She also said the clamps ship directly from the manufacture. Now its broken completely. Part of the DIY community since 1978, attending car shows, listening to customers, and seeing first-hand how our products are used to produce a vehicle our customers are proud of At that point, a call can be placed to our customer solutions department to purchase parts to have the welder repaired.
In this article, we are going to explore a few things about this brand, namely: This would act as a guide, for those seeking information about the brand, helping you to appropriately pick what is best for you and your car. We appreciate your understanding in the mistake. It happened to me twice that they send my package to the wrong address. Did the job but you had to be careful with them. Hello Brad, I was able to locate your order. Never again for me and I will be making a video on my channel. Ask questions or send a hint for future articles on the author's page. Thank you Don for your review. Rip offs and headaches is all you will get here at eastwood. Products used:Paint gun, sanding gun, hammers and other stuff. On April 6th I emailed and Customer Service (a day later) said that I didn't have an order. Troy if there is anything else that we can help you with please feel free to reach out to us. EVEN WORSE CUSTOMER SERVICE!DONT DO IT!Love the videos, love the professional instructors, even love the products when you get them a month or more later! The tool I wanted is for feeding Tig wire for my disabled hand. Well. as it turns out the drive roller assembly is made of plastic. If you would like to private message us here or at Help@eastwood.com with your sales order number one of our specialists will be happy to provide order updates for you. It surpasses 500 hours of salt spray testing and it comes in both aerosol cans and gallons. I found out about them when researching buffing supplies and learning about buffing. Submit! I still have NOT gotten one of the items and everytime I call them, they tell me, oh it is expected in February 2022 and then April 2022, and now I'm being told September 2022! Order # E022627184 I am always satisfied with Eastwood products. It would say one date, once it reaches that date of back in stock, the date switches to a later date. I recommend going elsewhere like Amazon. Called Eastwood Thursday evening, waited on hold forever, got to speak with a rep who was rude and told me I couldn't cancel my order because it was already on the truck. It is unlikely that Eastwood would give out the origins of where their paints come from. Definitely better than HF stuff. I ordered a hot stapler two months ago, it showed up in a few weeks and didnt work right out of the box, sent it back, still no refund or new stapler. I think you have to judge each tool on a case by case basis. As a car owner, there are times when one has to think and act like a mechanic. On some of these, Eastwood has reviews as terrible as 1 out of 5 stars. These products come in the form of welders, paints, rust treatments, specialty coatings, powder coating, abrasive blasting, metal shop, etc. I have ordered from them before and have always received good products and great service.
JasonC. I don't know if I would really recommend them to anyone! Hello!We are very sorry you have not received the shipping label. At Eastwood, there are also three basic levels of rust encapsulators that they offer (they also offer a selection of aerosol cans that differ fundamentally from each of the three tiers). Once again sorry about the mix up. "phas ls" what causes that? I ordered the big kit and a bunch of wheels which was very competitively priced for me in my area. Will not order from them again! How do you stay in business with such poor customer service? Subscribe for updates! The Eastwood Company provides car owners with a miscellaneous selection of automotive restoration products and automotive tools. Is it crap?
Their powder for powder coating is overpriced. NEVER AGAIN will they get a penny. They said they had the wrong email address..their mistake. I have a mig 175. My experience - their tools are on par with old harbor freight crap. I suggest you all do the same. Whenever we see the name Eastwood we know it's gonna be the real deal! A year later they are about to send my "unpaid bill" to a collection agency? Out Website Dashboard will continue to say processing for some time. Like 60-80 bucks. Some products, however, are objectively good or bad. Additionally, we have send you a copy of the label directly in the event you are unable to find FedEx's email. I guess it's Christmas in July or let's try September 2022! Hey Cody, Thank you for taking time to leave us a review and let us know that Brianna was amazing! Verification can help ensure real people write reviews about real companies. Hello Shawn, I was able to locate your orders and I do see here that 2 orders were placed. We do look at reviews on many sites and we answer most of them privately. It has the provisions to do so on the roller but its not held on by a set screw its with a snap ring on the back side of the damn roller. I will review your interactions with us to make sure this does not happen in the future. Do not use this company, try finding your equipment or paint supply to a reliable store near you. They are blaming PayPal. Thanks! The reason: Most of their customer base is dying off. Waiting to receive the welder ordered. Customer service by Debby was very helpful. Main Difference And Specs Of The Legendary Engines, The Company Products and their Key Features. This is because the elite offers more options and can be used to do more professional work than the original does. Gary--I will pass this question on to our Tech Team but we won't have an answer until Tuesday. Products used:I use nothing. Many people claim that the company simply buys off other paints in large quantities and simply brands them to sell off at overpriced amounts but there is no substance to that claim. April 13th I still had not received a shipping confirmation. Please feel free to reach out to us anytime.
I would be more than happy to make sure we get the right item out to you. We rely on them for all our quality tools. I called and ordered a replacement valve. If the second order was placed in error you can send it back in for a refund. Welder is still under warranty. Prismatic Powders has never pulled this garbage. Exploring various brands might just be the way forward, and EastwoodCo might just be a good start. After several days of trying to place a 5k order, I received nothing but the run around on a sales tax credit. If it hasn't, you will need to discuss with them as we've taken care of our end. Almost $50 difference. My advice to Eastwood..fire your IT department and spend some money to get a reliable phone support and online shopping system. We are going through website updates and unfortunately, that is one of the tasks on the list. Please check your inbox and FedEx recommends checking your spam folder as well. The Eastwood brand is most likely one of those brands. Trim removal tools were pressed sheet metal. The other issue is you cant change the drive roller from .030 to .025. Order anytime online, by phone, catalog or in our retail stores Had a digital air pressure regulator that was absolute JUNK. I've been waiting since Feb.10th for return label to come to my email. This one, of course, offers three times the level of corrosion resistance that the original rust encapsulator offers (withstanding 1500 hours of salt spray testing).
However, one thing to be noted is that on most credible review sites and magazines, Eastwood consistently ranks average or way beyond average, and almost always steals the spotlight. Eastwood has a consumer rating of 2.4 stars from 143 reviews indicating that most customers are generally dissatisfied with their purchases.
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