Im so shocked that such an expensive brand could use such unreliable delivery company because I certainly never received my first parcel Never mind the other 3 that are due in 2 days???? A link has directed you to this review. Recently, I've had multiple issues with my LVs that are barely used/new. There are very minimal support I get from them. I highly recommend GUCCI. The girl who answered the call said she had no information. 
1. NO WORD YET! It just stops and the payment section never gets a green check mark to go to the next section. This is especially thanks to perfect Product Page UX performance, but Louis Vuitton is impeded by broken Customer Accounts and poor Cart & Checkout. I ordered over 2,000 dollars worth of products on December 10, 2019 and have yet to receive even a shipping confirmation. This was very unsettling. And I have had some for 30 years. Im only giving it one star so I can write my review. This is a case study of Louis Vuittons e-commerce user experience (UX) performance. My brother signed for it since I was working and to my disbelief it was an empty box and the bag was missing (my brother called to let me know). Restart computer: remember that sometimes the most obvious solution is the best solution. I am wondering how they survive for so many years. Customer service has done nothing to solve this issue. "You take very good care of it. 
Unsubscribe easily. It doesnt say anything about alcohol or hand sanitizer but it says to never use solvents to clean the bag." Anyway. Then I receive an email stating that after further assessment they CANNOT repair the item. Im not even able to log in!! I was wondering what is this? 2010-2022 Website Not Working. Today is now the 4th business day & I decided to call and get an update on my return & reshipment. I immediately called the 866 number and was told it was too late to make changes or cancel the order and it had already been processed. I understand that they're trying to avoid fraud but I paid full amount of $390+tax on it. The sites been having issue. I don't even touch my bag with wet hands! Cant wait to receive my new item, thanks again Tia. "Good Morning Amber, Please advise if bag is DEFECTIVE or normal wear and tear. After trying for 16+ days to place an order for 4 items, I am no longer a customer. Its your rensponsibility.". * Ping failure does not necessary mean that the website is not working. websitedown.info, internetspeed.info, findipaddress.net, currencyxc.com, cheapestdomain.info, Contact | Privacy Policy | Terms of Service. Browse all of our content by a context unique to your (companies) needs. I was trying to clean it with a towel and some Water and it doesnt seem to. They asked me to send photos about three different times and after about 6 weeks of back and forth with them they stated that the peeling was caused by me. I rather take my business to Gucci. Could it be because there's about to be a price rise or something? She is hired by Louis Vuitton to provide extremely poor customer service. The only reason I gave it a 2 star vs 1 is because the quality of the products is quite good regardless of this error but there is definitely a problem with this company internally and the culture seems to be one of entitlement and I dont care or dont want to do much more work then I have to attitude. Ruined in less than a year and a half. Isn't it? After finally getting through, she looked up my email and contacted them directly to send a response. I left the store in tears because we spent so much money to be told the bag was damaged and we were sold a damaged piece in Las Vegas. Press question mark to learn the rest of the keyboard shortcuts. Had my retired father not been specifically watching out for this delivery, IT WOULD HAVE BEEN STOLEN. My husband ordered Speedy 30 bag for me as a birthday gift to be shipped to our house. Apparently, the website has been having issues. I do keep my handbags very well but do not pamper them. Get off. I don't believe this at all! Im sure we can take care of it. Really, truly that was why I called/emailed/hit the chat with representative link and I still dont have an actual order placed. 3 out of 4 of them started cracking and chipping off. Im completely unable to purchase through the site due to an error (Im not banned or anything). When we bought a wallet 1 week ago at Louis Vuitton By checking; we found out that our Money $848,93 from our credit card was DOUBLE WITHDRAWN. I then went to UPS against my better judgement and against the orders of the lockdown to return this. I just ordered something the other day with no issues. The bag was bought two days ago in Las Vegas. I tried calling the customer service and it took me a day to reach someone. :). I insisted to lodge complain and speak to store manager Mellisa.
She said someone would call within 24-48 hours (mind you, you cannot call a store direct. you can only call the general LV number and then they direct you from there). 3. Its based on an exhaustive performance review of 485 design elements. Copyright 2022 Consumers Unified LLC. This will definitely play a role in my decision on my next purchase. He said the bag is in beautiful condition. If you use Hand Sanitizer, Hand Cream or Perfume chances are your bag will CRACK underneath the zipper. ConsumerAffairs is not a government agency. Fortunately no bird peed on the bag at any Of the the three times that I took it out because maybe it could melt on the street. We are still waiting on the purchase to be refunded and just cannot bring ourselves to deal with the online purchasing protocol again. I was told to just call in when I want to place an order, so now I purchase everything over the phone or through concierge. Today Jan 1st I went to The Dubai Mall store and was kept waiting in a queue!
In the past 2 years, I've purchased approximately 12 pieces (combination of in-store, but majority online). I put the bag away and not even 3 months later it became worst. The worst quality ever!!! : If a webpage on the http://www.example.com/funny.html uri address is not reponding, please enter example.com as the domain name. Im Very disappointment for such a bag experience. This is on my Pochette Metis with the crooked closure being visibly obvious, and some cracking on the glazing. It means a lot to me to make this right to myself.
Disable security software: failed page loads can be caused by anti-virus and firewall software as well. You pay extra for the lock but my lot was pried off. Maybe try a different browser? NO RESPONSE. I never had a problem with the bags. What was the point of a gift receipt if I cannot speak on this purchase. Well a week later today (23rd June) and no call. 9. 800 # does not offer assistance in any way, nor can you speak with any manager. I explained everything to him. It may not display this or other websites correctly. I was in the store for about 15 minutes going through everything with the bag including coating tear. I feel cheated and embarrassed to walk around with that purse. I left my Keepall-55 with the LV store in Atlanta for zipper repair due to defects. And nothing have happened to them even and if obstacles have occurred. They really need to fix some of their bugs. It so transpired a phone call was made, but not on the phone numbers that I had left!! I reached out for help with a peeling logo and they said they could not help. At least the CA and I are getting a good laugh out of this. You could also check the page from another computer and network. I will go to the media if I have to, they cant rob hard working people of their money this way, its absolutely wrong and unjust. They think that my brother stole the bag but that is incorrect. Agreed the bags are a status but how do I buy it if Im treated in the first instance like Im not worth the effort'? Notwithstanding the fact that no message was left on my daughters number. For more information about reviews on ConsumerAffairs.com please visit our Case studies of 149 top e-commerce sites. My sisters have others luxury bags for so many years and they look like new. I am stuck with this error now since personalized goods cannot be returned. I had asked on two accounts for the manager of customer services to contact me, to no avail! "Oh yes" he said. I received a gift receipt but yet still every time I call, They are asking for the purchaser. A one star at best is what Louis Vuitton is worthy of. Currently, customer service has agreed to ship the return to my home address, but they also have me now listed as MR. when its Mrs. Again another call I had to make to the customer service line to have it corrected as I was only aware of this when the original purchaser received the email that I was returning the bag That is absolutely insane when this was a gift, I don't understand why the purchaser was emailed & notified of the return. I am really devastated, shocked really upset with the feedback. The uk site now seems to say there's delays due to systems maintenance, but now explanation as to why checking out doesn't seem possible. My son is left very disappointed and upset. I emailed client services with pictures of the bag and told them what had happened. They flood the store with sales reps, but to get something repaired due to defects is a nightmare!
Abandonment stats, credit card patterns, code samples, and demos, for usability, Delivered twice a month, ad-free full-length research articles, 1-click unsubscribe at any time, Drop-Down Usability: When You Should (and Shouldnt) Use Them, Format the Expiration Date Fields Exactly the Same as the Physical Credit Card (90% Get It Wrong), PDP UX: Core Product Content Is Overlooked in Horizontal Tabs Layouts (Yet 28% of Sites Have This Layout), Form Field Usability: Avoid Multi-Column Layouts (13% Make This Form Usability Mistake), Form Usability: Getting Address Line 2 Right. There was a platform problem (axon owns it) that disabled millions of web sites' abilities to do certain tasks. Without a hassle on their side they got their money! Every day I sent emails with complains but NO ACTION!!! Mario ** at Client Services (TX) is phenomenal, I highly recommend his services. I do not have a high salary working in the performing arts, but saved up to buy a good bag. 10,500+ annotated design examples, for systematic inspiration on e-commerce page types. I explained that we had already addressed that and that I was not concerned about it. We are left out of pocket for almost $2000 and no bag, weve reported it to our bank and they say 30 days to investigate. She told me rudely, belittling me that she didnt like my attitude and she wont return the bag. Sometimes a firewall or other security software is disabling you to visit a web page, and there is also a possibility that your ISP has some kind of network problems. Each person has had a different wording of the same excuse, Oh Im so sorry, I dont know why youre having so many problems. Well start sending you the news you need delivered straight to you.
I ordered a speedy 30 online for my graduation gift to myself since it was not available at the store and had it delivered to my parent's address. What an absolute joke. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Our content is intended to be used for general information purposes only. You must log in or register to reply here. Anyone else in the EU not able to check out? My first impulse was to try again, but first I checked my banking website and the charge was pending on my cc there, so I didn't do anything, and it finally showed up later in my orders on LV's site. I bought a Mtis a month ago from Miami and am happy with it. I DON'T BELIEVE THEY STAND BUY THEIR PRODUCT AT ALL!!!! Tried that just now. We have been loyal LV customers for decades, and to receive this type of response is a terrible way to be treated. Their quality, attention to detail and customer service is consistently efficient. Zojuist. Tia is the best customer service agent I have ever had the pleasure of dealing with. Another 10 days went by with no reply. I was repeatedly told the store was extremely busy, and that they were sorry I was not getting a response, and was told they store had a lot of building works going on!! Simply restart your computer and see what happens. I am a loyal LV lover. I contacted their Cares Department to get a wallet repaired as a gift. I drove over an hour to the West Farms Mall (CT) Louis Vuitton store. How do I know I can trust these reviews about Louis Vuitton? About 3 weeks ago, I went to the Bloomingdale's LV store in SF and brought my metis to show the metal closure being visibly crooked. Code samples, demos, and key stats for usability. I can't use the bag anyway because the stitching is nearly off from the one handle. so even if the plastic cracked a bit more, I don't understand why they couldn't restitch or take the handle off and replace it with a new one. At UPS, they charged me $3.50 to print the return label. I contacted UPS who advised that they are not able to accept a digital return label & I should have this return label in my box. Get full access to Baymards 88,000+ hours of research and empower your UX team and decisions. Unfortunately we can not repair this." And like I said there's no store nearby where I live like obviously that's why I did the purchase online???? The truth is that they do not! Problem was not on their end. For a while I wasnt able to log into my acct keep saying my pw was incorrect and it didnt let me reset a new pw. What to do, if the site is up for everyone else. Where is the logic? Hello. isn't that MY call to make?! I was shocked! 10,500+ annotated designs for systematic inspiration. The scatterplot you see above is the free version we make public to all our users. Please be patient. You could try to reload the site directly from the Internet. All Rights Reserved. There is no way its genuine leather. Opened the brown box, slid open the icon orange box and it was EMPTY. It is now February 1, 2020 and my order has still not shipped. Clearly, the 6-key holder was 1) stolen 2) not placed in the orange box. Do not buy Louis Vuitton bags - they do not stand by their products. And the bag cant repair. We were there to return and exchange the bag which was never touched. I just needed the handle stitching to be repaired. Promised bag would be ready on 2/18, called to get update, person on the phone had NO IDEA what the status was but someone would call me from the store. I guess its buyer beware but you dont think that you will have a issue when you spend this kind of money on a bag. Also, errors pop up when Im trying to log in to my account. There wasnt that big a crowd. Hmm that's odd..
I just checked my tracking on UPS and wow I signed for it 3 days ago. They were sent out separate. I was told that they received my email without pictures. Ive purchased numerous products from them and I highly recommend the brand. I was debating between a YSL bag and a LV one and it looks like I made a poor choice with my 3k. They refused to offer a replacement. I can add to cart, but when I click on proceed, the cart is empty again. Before a week I noticed some white big stains over my bag. After calling customer service again, they stood by their answer and could not explain why I was given differing opinions. Just a paper outlining Exchanges and Returns & advising me to contact the 1-800 number which I did. We typically use the same client advisor, which makes things easier. Get Baymard to audit your sites UX performance, compare it to competitors, and identify 40 areas of improvements. The first and only subreddit dedicated to all things Louis Vuitton. I also spoken the customer service Micheal, Im waiting for reply from Louis Vuitton. All you can do is make sure we get what we paid for!!! Ping may be disabled on host by the sysadmin. We want to know how we can receive any justice on being publicly shamed and being told that we were sold a damaged bag just because Georgina ** did not want to return it due to her ego and attitude. After months of trying to locate an item she was able to get it for me. After 10 days of no response, I called their customer service line - which also has long wait times. I let the bag sit outside on the table to get the creases out & after that didn't work I contacted LV with the information in my receipt package for an exchange. Their online is a scam and the customer service is absolutely horrible!!! Most of the time, no one knows what is going on, finally found out my bag was sent from GA to California for repair. It was all agreed that the coating could not be fixed (which I was not worried about) but that the stitching on the handle could either be restitched or the handle would be replaced completely so I could continue to use the bag. Ive called and told them about it, but they didnt seem interested in fixing it. Not this specific bag. Hoping whatever it is gets sorted quickly. Unbelievable LV bag has such a short quality life span. Again why wasn't I asked? I was attempting to ascertain whether a certain size of boot was available. LV has work to do in their service and after-care procedures if they intend to build and retain customer relationships going forward. The SA took pictures and told me that she'd call me back after she's had the chance to contact the repair department for assessment. I called the 866 number at least 10x to get status updates, etc. Mass Merchant, Apparel & Accessories, Houseware & Furnishings. Anyone else have issues checking out online this evening? What a disappointment LV has turned out to be. Not to mention the worse part being the lack of customer service and lies and rudeness. So I call them Back and I said, "Why you dont wrote at the product care that we have to careful with the alcohol or hand sanitizer. I'm sure you've succeeded by now because that was a few days ago. So now today I am being told that it will take 14 days to have my new bag sent to me??? I bought a bag online and realized my personalized monogram did not update on checkout and was wrong. I reported it only four days later the zipper where the locksets broke off went to unzip the purse and it broke off so this damage happen due to the prying off the lock this person. VERY DISPLEASING. That turned out to be wrong and a glitch on LV's website because all 4 of my orders went through and I am being charged for all of them. Third-Party). Everything on my wish list is showing call for inquiry even a couple of items which have been readily available lately as add to bag. And I will blast this all over social media!!!! I looked in the site at the product care and it didnt say anything about to careful with alcohol or hand sanitizer. No luck. I purchased a Neverfull GM back in 2014. What kind of nonsense and conflicting information is going on here???? I understand delays due to the pandemic etc, but the 7 day response time incorporated those delays and there is no reason for the confusing communication regarding the item. I said, "I take excellent care of this bag. She said maybe they were afraid the plastic would crack more and they didn't want to damage the purse more in case it made it worse. The bag in pristine condition was left with the store and I was advised about 4-6 weeks for repairs. Will never purchase anything from LV again, poor quality merchandise and poorest customer service. Ive spoken to 5 different customer service reps - placed the order online 6 separate times - chatted online with customer service at least 6 times (each time I attempted to place the order) and have sent countless emails with nothing but frustration as a result. JavaScript is disabled. I didn't receive any labels in my package. All right reserved. Please explain how this could have happened." LV could be on that platform. Tried to make a purchase online.. Said to call 800 # for availability, 800# said 1 store near me may have it.. 2 days later I received an email that I was copied on and I don't think they meant to send to me. I then called back the 1-800 LV number who I then spoke to a ZARA, who was veryyyy unprofessional. I was planning to buy a different bag down the road when I had an income again as I used to love the bag however after this awful experience, I'll be taking my hard earned pay check to another company. We called client services who mentioned that every store makes it's own decision. This can be done by pressing CTRL + F5 keys at the same time.
Why wasn't it my decision to make? Upon delivery, this was left in the building lobby. I thought I was the only one having issues with checking out on LVs website! Out of all of the calls, it was never flagged that the item purchased was no loner in stock. On top of that, I went through this long and arduous process for over a month before being told there was nothing they could do - during which time I could have made other arrangements.
I hope he received my signature ok from wherever he delivered to or maybe he's going to say he chucked it over the fence. I must add, we don't go in looking like bums but we are not like we stepped off the red carpet when we go in. I purchased a few bags from Louis Vuitton of which I regret. I was not able to get to the store until yesterday. I'm filing complaints with all the agencies who can help, not only out of principle but because this metis was one of the gifts I received when I turned a certain age (not 25).
I reached out to client services, messenger and Twitter and theyre only apologetic and nothing else. It took me more than 2 weeks almost 3 weeks to get my DOUBLE WITHDRAWN money of almost $900!!! Frustrated at this point, I asked for more information on why. I want to get an order in as have heard rumours of a looming price increase. She advised that LV is a luxury brand "obviously" and that there is no other way to return my purchase and didn't want to listen to any of the information I had received from UPS. I saved up to purchase this bag and Im only asking for a solution even if I have to pay out of pocket and they refuse to help me.
I send them pictures and after 3 days they get back to me and they said that the sanitizer changed the colour of the canvas and its nothing that they can do.
Ive had bags for $100 that lasted many years and not 1 crack. I will never make another purchase from Louis Vuitton ever again. After they looked it they said, "You are right in this specific bag. The domain name of the unreachable website. Same issue when I put in CC info it just stops moving from section to section. They are supposed to respond within 7 business days. I asked to speak with a manager & then was left on hold for 15 minutes with no return from her updating where I am in the queue. I believe someone from UPS stole my bag. If someone has a gift receipt, you don't need to have the purchaser information or correspond with the purchaser. At the end of November in 2019 I bought the Louis Vuitton onthego gm tote. I wonder if Im also going to sign for the other 3 items or is the delivery driver treating his wife to some nice goodies on my behalf. I didn't say this to the girl on the phone, but I did express my frustration as to why the Singapore repairs couldn't give her information as to really why the stitching wasn't repaired or why I wasn't given the option that it might crack the plastic a bit more if that was the reason. We visited the George Street Sydney store to complain and ask for a replacement. 8. Since were under quarantine stores are closed. Finally they had to pay me back. The sales personnel said he cant do much about it! Her response "Ummmm well can you just come pick up the bag?". I was extremely disappointed, frustrated and shocked by the standard of service received. 148 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape. VC **. At $A1,430 definitely not cheap. Did someone painted the walls? I cannot believe LV bag is So so not durable, quality cant last for daily standard usage. This is my first LV bag which brand Reputation I highly regarded previously. Today, she tells me that I will just need to live with it. I don't recommend anyone spend their hard earned money with Louis Vuitton. She then advised that unfortunately I would need to go to UPS & get the label printed & returned, She also did say that it would take 3-4 business days after the product was confirmed received that they would be shipping out my new bag.
Then he said I have to take a picture of it and send it so they can review it and decide if I'm gonna get a replacement for it or not. Nose in the air and what attitude?? I've not had problems with other websites so I don't think it's my computer. Im convinced Louis Vuitton continues to do this just so they can profit only. B. my partner would need to pick up the bag so I wanted to know what they needed for ID for him to collect. What was supposed to be a special present for him has instead turned into a gut wrenching disappointment. Yes I had that error msg before. So I call back again and the girl says she'd try to make it a priority for someone to call. "IT HAPPENS ALL THE TIME!!" So ya, the site has issues. We value your privacy. I bought my son a pair of Louis Vuitton moka cloured "Run Away Sneakers". So we were left none the wiser. Its not my first language. I have never had to wait 2 months for an order to ship. Waited almost 2 weeks for the delivery and when I got the item the bottle is not sealed well, the sprayer tip is out of place and the perfume leaked on the tub. There are other browsers: try browsing with opera, firefox or chrome. Cant get past the Payment section using a variety of credit cards, even willing to use PayPal. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. BUT Ive had several authorizations made on my account for the products that I dont have & havent been sent. Im so disappointed in this company. THIS WAS MY FIRST AND LAST. I didnt left the house. To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page. Bought a perfume online since there's no store close to where I live.
Called Louis Vuitton immediately to let them know, they said investigation will take 14 business days, they asked for pictures which we sent, in less than 14 business days Louis Vuitton said theyve concluded their investigations and that the bag was shipped, we called UPS. I feel used by LV knowing how much money I spent on that bag and yes it has been well worn, but to go through that entire process of understanding about a restitch or new handle and then to not be given any answers or choices, they are basically forcing me into the position of throwing the bag out and buying a new one (that I cannot afford right now due to being out of work since all theatres are closed). 5. They will email you privately so no one can see they do to help their customers or fix the cheap material they use and sell for $1800. 10 pages of Louis Vuittons e-commerce site, marked up with 119 best practice examples: Explore similar case studies of Apparel & Accessories and Luxury Goods sites: Every 2nd week, we publish a new article on how to build state of the art e-commerce experiences heres 5 popular ones: See all 326 articles in the full public archive. from my credit card back. Really??!!! **Please do not have anything shipped to your address or else you will get a empty box & have to wait 14 business day for answer.**. I am still wondering, does the brand work on no ethics, no moral values and no principles. It is way too expansive to pay AUD2530 bag that cant last for 20 days. 2. E.g.
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