Your trust means everything to us. Description of Work C & Ds Installers came in and installed our pool. No, C & D'S INSTALLERS does not offer a senior discount. Sorry, this webpage requires JavaScript to function correctly. The men worked for about a half a day (it was a very hot day). All he did was verify that the air conditioning was running. We have to replace the liner after one year from multiple leaks. To which I laughed and said, it's a brand new, clean pool that no one entered and at that point I showed him the sealed box for the vacuum head and hoseHe returned to the office. Horizon Outdoor Design uses locally grown and cultivated plants that are acclimated to our region which helps reduces overall loss and plant replacement. They were polite and called half-an-hour before to let me know that they were on their way. a pool for your dogs, or for a television or movie production we can make exactly what you want, Due To Covid-19 restrictions the factory is making Paradise Pools when ordered.
etc. The excavator that they used, over excavated my yard and of course I got charged extra for that. I think we got exactly what we paid for if not more. Steel pools ship in @ 2 weeks, Dock Dog Pools FAQs It is important to introduce your dog to the water with a positive experience so this remains a happy time for both of you 1. As usual, the crew arrived on time and started the job.In a little less than 4 hours they had the area dug out and the pool was up. They were professional both times that I dealt with them and would definitely call them if I decide to install a new pool in the future. Order now for summer! They came out within a week. Now I have to drain the pool and replace the whole skimmer, either by myself or pay them $125 for work that would take them 10 minutes. Pool Supply Swimming Pool 5 Foot Leaf Skimmer Net with 4 Aluminum Pole Sections - 6" Deep Ultra Fine Mesh Netting Bag Basket for Fast Cleaning of the Finest Debris - 60" Long, Clean Spas, Ponds, Bestway Above Ground Swimming Pool Surface Skimmer Debris Cleaner | 58233E, Flowclear Soothing LED Waterfall Above Ground Pool Accessory, Intex Deluxe Pool Maintenance Kit for Use with 18' Diameter or Larger Pools, Electrode, Comp-6a8233e1-b38b-4227-a80d-a9c53ebb003d, DC-wus-prod-a14, ENV-prod-a, PROF-PROD, VER-20.0.52, SHA-2b2fa7ae7cc148e01ffe2ff445132d34fe71577a, CID-82a30699-007-18250217a4f558, Generated: Sat, 30 Jul 2022 17:22:27 GMT, Electrode, Comp-undefined, DC-prod-az-westus-14, ENV-undefined, PROF-PROD, VER-undefined, SHA-undefined, CID-5fade32c-551-18250265b396e2, Generated: Sat, 30 Jul 2022 17:27:47 GMT. I did get an estimate for the removal and haul away of the pool, and for installation of a new pool should I decide I wanted to replace the old one. We had an above ground pool installed last year. C & D'S INSTALLERS offers the following services: Any type of above ground pool installations or service, New Pool Installations, Tear down old Pools and haul away, Excavation of pool sites for all pool including intex & soft sided pools, Landscape outlines after pool installation is completed on New or Older pools, Vinyl Liner changes, Filter changes, Skimmer repairs, Electronic Leak Detection, Pool Patches, Pool Openings in the Spring And Pool Closings in the Winter, Visit the Solution Center to Explore Articles. Carroll County Pools builds inground swimming pools, above ground pools and provides openings and closings throughout Carroll County Maryland including Westminster, Manchester, Hampstead, Finksburg, Mt Airy, Taylorsville, New Windsor, Taneytown, Union Bridge, Union Mills, Sykesville, Eldersburg and Marriottsville MD as well as Frederick MD, Ellicott City, Columbia and Clarksville in Howard County, Reisterstown and Glyndon in Baltimore County, Adams and York County in Southern PA. 310 Woodward Road Suite 4 Westminster, Maryland 21157, Hours: Mon - Fri: 11-5 Sat: 11 - 3 Sun: Closed, Voted Carroll's Family Favorite Pools & Spas Center, Now Taking Above Ground Pool Orders For Spring 2022, Design, Hosting, and Internet Marketing by. THE BOBCAT OPERATOR HIT A SEWER PIPE IN THE BACK YARD. I called them again, stating that something is wrong because the pool appears to have a slow leak and after some discussion again, they finally agreed to send someone with equipment to check our brand new liner. The crew was very professional, did a great job, and left the jobsite clean. *A friendly, quality, and respectful pool man helped resolve this simple issue in a timely and inexpensive manner and answered all my questions without hassle. The pool had to be drained and two days later them came out and performed the service. TERRIBLE, THEY WERE LATE. They had to pull the liner away from the pool to do a sheet metal repair. We excel at creating landscape designs that compliment your home and/or property's natural beauty and environment. So now I have to get the pressure washer out to try to get the stains out. What am I looking at for time and money for pool maintenance? We were not at home at the time and it was for the purchase of the home. We also have several customers as far south as Montgomery County. Steve and his team was awesome. DO NOT USE C&D Installers. Our pool company had C & D contact us to schedule our new liner installation. C & D'S INSTALLERS accepts the following forms of payment: Check, Visa, MasterCard, Discover. Yes, C & D'S INSTALLERS offers eco-friendly accreditations. Was extra impressed that they used a wet/dry vac to pick up the extra stone left behind from the pile dumped off in the lawn near the pool. My husband ran out that morning before they came and got them all coffee and doughnuts and filled a cooler with ice and an assortment of drinks. showed up on time. One of the items that the crew leader checked off was that he affixed the "don't jump into the pool" stickers onto the pool which they never did. Lies stated in the providers response include: *"I suggested that you drain the water out of the pool, clean theliner and then refill to 1' ft above the current water level." Family Owned Business Started in 1995, Above Ground Pool Installation And Service Company, for all your Above Ground Pool needs, all of our employees are Professional and polite, Our Foreman are in house trained by the owner and knowledgeable.
*"you told me that every pool dealer you spoke with said that draining the water would ruin the liner" I said I spoke with several POOL STORES and I was willing to drain the pool if that was the best solution, but when I asked to speak to a pool technician the owner's tone of voice changed and within 1 minute I was hung up on. Horizon Outdoor Design only utilizes the highest quality products and installation standards. Customers rated this pro highly for professionalism, responsiveness, and work quality. From the first phone call, C&D was very helpful and professional. The work was done in a timely matter. The Outdoor Advantage, LLC has been making customers happy in central Maryland by performing quality work at reasonable prices since 2002. Description of Work C&D dissassembled a Doughboy pool a neighbor was getting rid of, excavated my yard, and reassembled the 12x24 (older) pool for me. He was very miserable about it and used fowl language while he was on his cell phone arguing with someone. I called the office and they rescheduled for July 17th. Read More, Horizon Outdoor Design serves residential and commercial clients throughout Maryland and Southern Pennsylvania. They showed up on time and did an outstanding job. Details: I have already purchased a pool Hard-sided pool - steel Circle Home, Details: Above ground Outdoors Vinyl Vinyl lining damaged or needs replacement, Steve and crew arrived as scheduled and had our, in under 4 hours in the brutal heat of the day. It made more sense to replace the liner, skimmer, return and wall section and this was the best crew for the job. Everyone that I had contact within the company was very nice and I would definetely use them again. Horizon Outdoor Design uses locally grown and cultivated plants that are acclimated to our region which helps reduces overall loss and plant replacement. Read More, Any type of above ground pool installations or service, New Pool Installations, Tear down old Pools and haul away, Excavation of pool sites for all pool including intex & soft sided pools, Landscape outlines after pool installation is completed on New or Older pools, Vinyl Liner changes, Filter changes, Skimmer repairs, Electronic Leak Detection, Pool Patches, Pool Openings in the Spring And Pool Closings in the Winter, Cleaning Services, In ground Liner changes. Our quality above ground pools have helped us become voted Carrolls Best and can be installed throughout Carroll County, Howard County MD and Baltimore County Maryland including Westminster, Taneytown, Finksburg, Sykesville, Eldersburg, Hampstead, Manchester, Mt Airy as well as Columbia, Ellicott City, Randallstown, Reisterstown, Glyndon and Owings Mills. They are incredible. In addition to our dazzling landscape designs, Horizon Outdoor Design can also create custom patio designs, ponds and water features, sidewalks, retaining walls and a host of other dynamic outdoor design services. Description of Work Repaired cut in pool liner at bottom. I tried explaining to the owner that I was the customer in this scenario and I would be giving her my business and my money. The first phone call was very informative, and all of the information discussed was followed up by email. It is our pleasure to serve the homes of Carroll County, Baltimore County and Baltimore City. I thought C & D Installers, Inc. did a great job installing the pool but.I was upset about two things. They came out and after quite some time, told us that they could not find a leak however, about 30 minuets later, they told us that we have a small leak on the bottom (they told us we did it with the vacuum) and put a patch on. To find more licensing information for your state, visit our. Even though we should have contacted an attorney the moment we clearly realized that they were not willing to help solve the problem from our multiple calls to them within the first days and weeks after the pool was installed. Horizon Outdoor Design serves residential and commercial clients throughout Maryland and Southern Pennsylvania.
NO OTHER SOLUTIONS WERE PROPOSED. C&D installer's competitors DO NOT charge an "obstruction/inconvenience" fee and charge $900.00.ADVICE: Shop around! I appreciated C & D's honesty since they had already driven to my home, and were losing the opportunity to earn the income from the installation. In addition to our dazzling landscape designs, Horizon Outdoor Design can also create custom patio designs, ponds and water features, sidewalks, retaining walls and a host of other dynamic outdoor design services. This is by far the worst experience that I have ever had with any contractor/business. They installed a defective skimmer and want to charge me $125 to come back and instal the replacement. At this point all monies were paid and this same lady Cyndie who called my phone and sent many text no longer responded.
When they arrived, I was told by the installer that the pool had problems and was beyond repair. Description of Work C & D Installers was recommended by our pool company to replace the vinyl liner in our above ground pool. Not a chance I was willing to take lightly, especially if the hole is at the current water level (which it was). While this is our most affordable pool, it is still top quality. They left trash laying around in the yard. Over 10 years of experience. They installed the whole pool, did everything, did not destroy my yard, and did not rip anything up. On time, courteous and had my 21, leveled, up and liner in place. The crew arrived on time and started prepping the area but then it started to rain and the foreman said that he did not want to start digging and have it pour down rain because it would become a mud pit and ruin my yard, which I really appreciated. They are very nice people. Now that I had a deck istalled and was finally able to use the pool, the bottom of my pool stinks. .I know stupid me. They were prompt, EXTREMELY courteoud, responsive, thorough, professional, and any other positive attribute/accolade I can think of. I told her that they should not give people paper work to sign until the pool is filled with water, so that the customer can see if there is a problem and then state if they are satisfied, this seemed unreasonable to her. They don't care about their customers and not willing to help or bend on any of their rules. Absolutely no complaints, my, service. We are a locally owned and operated company doing what we love to do.
I can't believe that businesses like this exist.
I figured it was the heat getting to him and let it go.
But the bottom was not smooth. THEY WERE ABLE TO REPAIR OUR LINER AFTER ANOTHER COMPANY TOLD US IT COULD NOT BE DONE. to deliver Paradise, Dog and Custom pools.
C & D'S INSTALLERS is currently rated 4.2 overall out of 5. They worked extremely well together and did an excellent job, Dwight helped us out with all his experience on the maintenance of the pool and how to do it. There were no surprises. I spoke with the owner, who was very disrespectful when I spoke with her on the phone. Ask C & D'S INSTALLERS for details on free project estimates. We were too frustrated and tired to continue arguing. We help the homeowner add value to their land and create beauty according to the homeowners budget and dreams. My husband communicated with a person named Cyndie who was rude and hustled him, The job was almost $10,000 and after they completed the job, the water stated draining as we found a hole in liner. They're the BEST and we highly recommend them! They were prompt and we are thrilled with our. for their quality service and workmanship at a very competitive price. We specialize in hardscape design and installation, mulching, hauling, planting, gutter cleaning, landscaping, power washing, snow removal and general outdoor maintenance. THEY PROMISED THAT THE JOB WOULD BE COMPLETE IN ONE DAY AND TWO WEEKS LATER THE JOB WAS STILL INCOMPLETE. It is our pleasure to serve the homes of Carroll County, Baltimore County and Baltimore City. I thought it was reasonable of me to expect that C& D would install our pool correctly and without any leaks. None of these comments were made in a polite manner over the phone, despite what C&D Installers is trying to make it seem. Everyone appeared to know exactly what they were doing. After they finished installing the pool, the crew leader, came up to me with all the paperwork (that he pre-filled in showing total satisfaction) and I naively and trustingly signed it. We paid $1500 and learned a valuable lesson, that not all business owners are fair, and just and live by a code of good morals and ethics. I had originally planned on having C & D's Installers replace the vinyl liner on my very old above ground pool. All Above ground pool packages include the following: filter (variety of options available), wide mouth skimmer, dirt devil auto cleaner, telescopic pole, skimmer net, test strips, thermometer and A-Frame Ladder.
They did the job extremely professionally. Description of Work C & D's Installers removed an old above ground pool and hauled it away. This place is horrible!!!! Another few days went by and I called them again, stating that there is STILL wet ground in the same area as before. They were here at the time they said they would be here. They had a crew of four people here which was wonderful. But they do. Called C & D after trying to install myself,with no luck. Description of Work Would never recommend to anyone, not even someone I don't like. Paul & Nancy Haney. I could not have asked for better service, quality or communication. Description of Work Major repair of pool wall from return line and liner which was damaged from harsh winter. Very professional and friendly. State is one of our busiest states and lots of your neighbors have our pools in your back yard. Description of Work They installed our new pooland it leaked the moment it was filled with water! At this point we were already regretting that we ever contacted them. Thank you for all your hard work!! Founded 1995 With Angi since October 2005. This was very useful for a first time pool owner. We excel at creating landscape designs that compliment your home and/or property's natural beauty and environment. They clearly messed something up during the installation. Make sure to ask about the wide variety of liner options available and accessories including winter covers. He clearly didn't want to be there. We also have several customers as far south as Montgomery County. I feel I got screwed in paying him extra. Job site was left looking spotless. When I spoke to their office person a week ago, she told me frankly that I should have never signed the paperwork that their crew leader pre-filled in for me, and that because their warranty is up, the owner was unwilling to do anything, even though I explained to her that the pool leaked the day after they installed it and we put water into it. The Doughboy pools require SIGNIFICANTLY more work and are EXTREMELY labor intensive to install, not to mention, there are quite a number of additional calculations required for their installation. The liner was patched and a new hole had to be cut. Over 10 years of experience. At the time of the install, we had a two year old and a five year old with some pretty severe health issues, and we frankly felt too drained to argue with this company. I just wanted to better understand my options, but I wasn't given any. The crew was great, very respectful, answered all my questions and cleaned up any mess that they made. Again, I explained to them that we did not use the vacuum. C&D Installers came on time. They were extremely polite whenever I asked questions, and the pool is fabulous. Above Ground Pool New Liners & Replacement Liners - Click Here. Description of Work Outlining of newly installed above ground pool. Our Distribution Center is not open to the public and the pools do not arrive there until after they are ordered. And for the record, I am not a paying customer, nor will I ever be. They sent out the crew leader who then told me that we must have put a hole in the liner by using the vacuum cleaner. When they finished we had foot prints and indents in the liner. I further told them that I had a pool deck that needed to be attached but it was already erected. They also patched a previous place which I had patched and was coming loose. My last above ground pool wasn't excated this much around the pool. Allow 60-80 days Your State is home to many above ground pools . We will ship everything to your curbside, 5101 Washington Blvd, Baltimore, MD 21227, Whether you are looking for a backyard family pool.
I was amazed at how easy they made the whole process look and our, is PERFECTnot a single wrinkle!! Yes, C & D'S INSTALLERS offers warranties.
Description of Work air conditioning inspection. At one point I even called back and tried to explain that I was trying to give you my business and I was rudely hung up on again. So dissapointed in C&D Installers.
The truth is that the company had no interest in solving this problem. I contacted them this year (the pool was not used last year) because I frankly felt that if the owner would just come out and inspect the pool himself, he would do the right thing. The pool has been filled and all is good. I decided to just have the old pool removed for now, and scheduled them to come back. Learn about our review guidelines. Familiar to many, ownership requires more hands on. THE OFFICE STAFF WAS VERY UNPROFESSIONAL. Once again they arrived on time which I appreciate.
C & D Installers left whatever they were drinking stains all over the cement patio in front of the shed. I only had one question and that was about draining the pool water. Thank you Steve and crew for all you have done! It went down and stuck in the liner cutting it. She was only interested in giving us the run around and insisted that since her crew leader told her that we made a hole in our liner there wasn't anything else that they could do. We just wanted the owner to replace the liner that they damaged and their crew leader tried to blame on us. Description of Work I had my old above ground pool replaced with a new, slightly bigger above ground pool. Enter a zip code and get matched to businesses near you. We received a phone call a few days in advance to give us an estimated time of arrival, and they called when they were on their way to tell us what time they would arrive. Please enable JavaScript in your browser and reload the page. Steve and his crew were amazing through this whole process. I was told that if it was considered an "obstruction" that I would be charged starting at $150.00 depending upon the size of the deck. Steve and his crew provided the best option and service for the repair. Now I have to fill all of this in!
Their unprofessional crew leader was complaining the moment that he got to our home, that his office scheduled him for two jobs on the same day and how was he supposed to get two jobs done etc. Did not choose them to build my above ground pool. Compressor went up after 30 days of occupancy. To say the least Dwight and team of just 2, are the hardest working crew I have ever seen. His crew was very efficient an, My above ground pool was in need of a replacement. I never once was loud, rude, or disrespectful and I most certainly did not hang up on anyone. It was. I have been told, by several POOL STORES, that draining the pool would risk cracking the liner. . They where very professional, and had it up with water going in within 2 and 1/2 hours.
And we know you would love to have one of ours in your backyard or business. It would have been less if we did not have that done. I could never steal $1500 from someone, don't let them do that to you. She responded by telling me to go somewhere else and hung up on me a second time. Many thanks to Steve's. They were right on with their price quote. We then filled the pool. 2.
I asked to speak to someone who provides the pool services to ask advice about a leak in my pool. They were excellent. We let it go. When I asked him a question, he raised his voice at me. The 14 guage in-ground quality steel gives the pool unmatched strength and durability to last a lifetime. The next day my husband called and explained that there was still water around the same area and the pool's water level was going down. The work was done as promised. The Ultimate pool can be installed aboveground, partially in-ground, or completely in-ground to fit any yard or slope. I called C & D and explained to them that I think the pool is leaking because the ground is substantially wet, to which their office person told me to wait a week and see if it continues??? The liner is already leaking from poor installation. Category excavators, landscaping, pool cleaners. I dropped the metal plate to close off the pool in the winter. Our Office has a friendly staff that can assist you with any questions or concerns you may have. I would recommend them to others as well. I guess the owner sees this as unreasonable. We help the homeowner add value to their land and create beauty according to the homeowners budget and dreams. The woman's tone of voice changed and she hung up on me. How , 2022 Paradise Pool Mart - My Above Ground Pools, Custom Above Ground Pools Lexington Kentucky. HORRIBLE CUSTOMER SERVICE! All Ultimate Pool Kits include: 14 Guage Galvanized Powder Coated Stell Walls, Top Rail (3 choices), In-Ground Quality Skimmer and Return, Hardware, Drive Stakes, Joint Covers & Vinyl Liner. At this point I felt the woman that I spoke was only interested in getting me off the line and not willing to listen to what I was saying to her. They came out promptly and correctly realized that the liner needed to be patched on both sides. I accepted the estimate and scheduled the work. Description of Work We had them install an above ground pool. They did not get my business. We are a locally owned and operated company doing what we love to do. Your feedback helps us make Walmart shopping better for millions of customers. A customer should not be hung up on for asking questions. Why drain the pool if you can find the hole at the water line? The price included adding rolled foam to the walls before the liner was installed. Granted the contract states not responsible for some wrinkles but way too many wrinkles and the the 'bumps' that are popping up are uncalled for and it's only June 18th my 3rd time in the pool! Please stop in or call for more details on any of these.
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