Please read it carefully. Probably using our money to pay for their own amenities?? I will personally sue them if there is no class action suit filed by anyone else. Finally delivered in February, with a torn cover. He is obviously running scams to make a living. Here are 8 tips for writing great reviews. Its going to be a year , paid for cover , no cover just a person saying there is a delay followed by a delay followed by a delay followed by a delay followed by a delay followed by a delayfollowed by a delay followed by a delayfollowed by a delay followed by a delayfollowed by a delay followed by a delayfollowed by a delay followed by a delayfollowed by a delay followed by a delayfollowed by a delay followed by a delayfollowed by a delay followed by a delay. Easy, done. They are a scam. Below I am including some information about how to handle the delivery when it comes to you. They are lying thieves. My next call was June 28, 2022 and was told by Juliana it would be ready the beginning to the middle of Aug 2022!! Bless, John Crane page 2. This was totally unreasonable and not disclosed at time of purchase. I ordered my cover 3/24/21 and it is 12/23/21 and I have not received my cover. Come May 18th I received an email stating that my order was In Production. They are lying thieves. gecko topside skewed I sincerely hope that we can resolve this business matter in a professional manor going forward. 2 things I hate in life liars and thieves. Call now and cancel the charge asap. We will keep you updated with your order. tub gift inground I doubt that they will ever change my opinion by delivering . Maybe the FCC will eventually charge them with a crime & come through for all of us and all the that have been taken to the cleaners! Garbage company.

Other customers have complained about the same situation. When you call and get their announcement. You will receive a tracking number via email once your order is on its way. From the reviews I have read ,looks like I have been scammed . We greatly appreciate Affordable Spa and associates. Color says charcoal. Yes, 26 weeks, as in HALF A YEAR. I wish I had read these reviews before ordering a hot tub cover from this company. Called them and got the same bullsh_t excuse others seem to be getting . ** BUYER BEWARE**My story is same as others here ordered my cover in April of 2021, still getting runaround on delivery and same sad stories of backed up production. You probably will never see a cover or your $.###Update. Affordable covers should be called Worst customer service ever, Affordable Spa Covers. If you order a cover and cancel after 24 hours they charge you $150. I checked status about 8 weeks later and was told the lead time was actually about 26 weeks. And directly on their website it does state: It is medium gray.

On Thursday, I told them to cancel the order but they said it will cost $150 after 24hrs even though there is no way any money was spent on the order, given the lead time. I too can't stand thieves . We are working hard to get your cover shipped to you as soon as possible. Don't waste time with them. Here is my response from the famous Joanna! Also filed complaints with FTC #142550002 and the FBI Fraud Department. The lady on the phone whose name is Nancy L. (she wouldnt provide me a last name). This site will not allow for links to the exact website, but it is pretty easy to find. Information provided by various external sources. Affordable Spa Covers will custom-make the perfect replacement hot tub cover to fit your hot tub. Dominate search results. DO NOT DO BUSINESS HERE or you will surely regret it! Everyone that has been screwed by the, April 31,2021 Can not deliver what sales department sold and misrepresented the product that I was told that I was buying, Thieves and unethical business practices. I tried to remedy this issue through the business directly but they wouldnt let me speak with a manager or owner, nor provide their names for further communication. Anyone can write a Trustpilot review. STAY away from this company. READ THE REVIEWS! I see testimonials on their sales page but but I see none of the true reviews. They then tried to charge me a $150 cancellation charge, which I am still disputing through my credit card company. This is not true. The lady on the line also informed me that quote Your order is expected to go from our facility around September 10th 17th, if not sooner. You will receive a tracking number via email once your order is on its way. How they are still able to operate a business online without being shut down is beyond me. They say that their colvers are not refundable or returnable. Website said 8-10 weeks estimated lead time. I was told that In Production does not literally mean it is in production but that my group of orders should be next up to be processed, or something along those lines. I was satisfied and did not check their reviews as of late. I cancel the order and they refund my purchase minus $150 service charge. I Received a call from Jeff-Sales director on 11/30/2020 and he was calling me to inform me that the production department wants to make my cover in two-fold one piece which is NOT what I ordered on 09/09/2021 and paid for as per drawings and documentation. How to Build a Reputation Management Strategy in 5 Steps. Read 2 more reviews about Affordablespacovers, DON'T EVEN THINK OF ORDERING FROM THESE PEOPLE. I can tell it's medium gray as it has a green hue to it. Same BS as everyone else. Called for status 5/31/21: now estimated lead time is 18-20 weeks, and no guaranty, just another estimate. Jeff had assured me that he would forward this information forward to production department and email me with a production day which I never received. They take your money and tell you the cover will take 12 months. I've waited 11 months. When I called on March 22, 2022 I was given a sad story that COVID 19 has caused reduced production of the spa covers and then a shortage of foam. The sent me back a partial color pallet (they were sure to nit include the medium gray in their photo). Review manager vs. reputation management: what's the difference? Learn more about Birdeye. Now I am told via email Your order is expected to go out from our facility last week of November, if not sooner. You will receive a tracking number and so on. After you get the shipping notice and you see the cover is in the local terminal, schedule the delivery with the carrier. Plus after waiting 10 days and heard nothing on the order, and the standoffish, miserable customer service!

If I could give this business zero stars, I would! This business is exploiting a somewhat legal but very unethical gray area with their $150 cancellation fee and are robbing customers of their orders and their hard earned money! After you get the shipping notice and you see the cover is in the local terminal, schedule the delivery with the carrier. Order pending for weeks. My experience is identical to everyone elses written on the site. Should you need any further information, please do not hesitate to email us or contact us at (727) 571-4371.VERY IMPORTANT. DO NOT USE this company or fall for their beautiful website and pricing. If it does ship with Forward Air, they will deliver your cover with no signature required. We are running about 16 weeks right now. Please take a glance at this company on the BBB, you will see claim after claim stating the same thing as me. When I received it. Should you need any further information, please do not hesitate to email us or contact us at (727) 571-4371. If a forklift has damaged it on the top or bottom of the cover, send us pictures right away, and we will contact Forward Air and send you a new cover. I also filed a complaint with the Better Business Bureau, #67503440. Thank you We could expedite for another $75, but STILL AN ESTIMATE for the end of July instead of September. Same BS as everyone else. If it is not damaged, sign for it and keep it. This company needs a class action lawsuit and hopefully the Better Business Bureau can initiate it with so many people scammed by this company. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. All reviews are published without moderation. Due to closures and shortage of materials, we have fallen behind on our normal production times. If enough complaints come in, typically staff will at least look into the situation. I ordered my cover in September, they took my full payment via credit card, I recently asked for an update and have not received a response. I emailed them with photos. Get more reviews from your customers with Birdeye. In November 2021 when he asked for his money to be returned they said no. In February 2021, I ordered a spa cover that was supposed to take 6-8 weeks. I cancel the order and they refund my purchase minus $150 service charge. Production has delayed your order to be out on the first week of January due to the shortness of foam. SCAM COMPANY - RUN AWAY - Call your credit card company and file a dispute ASAP. We use dedicated people and clever technology to safeguard our platform. Received an email stating that it should be here February 2022. Please read it carefully. This is a scam. Joanna V. Would never buy anything from co. Come August 30th, I contacted the company as I received no correspondence since May? If the cover is not damaged, keep it. Nancy L. This was no surprise as each and every deadline comes and goes with a longer delay in processing my order. The lady refused to process my refund directly back to my card, I was informed the only method is mailing me a check. They do not even deserve the level one star but they do not offer any level lower than that, Bait and switch stay clear away I saw a scam coming after I ordered called attorney general in florida they said these people are under investigation and to file a dispute with my credit card company they found in my favor and issued a charge back now these thieves are trying to get their 150 dollar cancel fee from me wait in h*** for that stay away from these jerks. They say they have the highest customer service. Love this company! I have notified them multiple times and they kept extending the delivery date. COMPLETE SCAM! I wish I had read these reviews before ordering a hot tub cover from this company. April 31,2021 Affordable Spa Covers Greetings Nancy L This letter is regarding our conversation March 26, 2021 about my hot tub cover being made in two pieces NOT A ONE PIECE that I requested and paid for. Now this got me excited, thinking it would be shipped out shortly after. It seems as if they only have a sales department no production. 4401 112th Terrace N, Clearwater, FL 33762 United States, https://www.affordablespacovers.com/store/, This profile is powered by Birdeye.

"Since you accepted the package, our deal is now done and we have no responsibility." Thank you for shopping with us. Again, this date came and passed. Of course, I canceled the order. Beat local competitors. Best Regards, I would never trust cancelling my order and praying a check will magically arrive, considering the track record with this company. When he called Affordable Spa Covers in June 2021, he was told it would be delivered in November. Over 70,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Please if you get anything from this review, DO NOT PURCHASE FROM THIS COMPANY! We are clearly getting the run around!! The company owner Alejandro Flores-Ramirez has owned other companies (spa covers and drywall) with the same reviews and similar complaints in Florida. THE PACKAGING WAS NOT TORN, SO THE COVER WAS DAMAGED PRIOR TO SHIPPING. Fellow victims.feel free to follow my lead! When they bring the cover, take it out of the box and inspect it for damage. This business is unclaimed. There are additional instructions and in your delivery information below. Companies can ask for reviews via automatic invitations. Going to do another formal complaint this evening with the Clearwater Police. Because your production department decided to make the cover their way Not the way I requested and paid the cover has reverse pitch at Velcro attachment pivot and the use three Velcro attachment points @ 9 each this allows for 63 (2/3) of hot tub to be exposed to all the seasonal elements such as. Element impact- cover has reverse pitch at Velcro attachment pivot point. Element impact- Ice and snow build up Element impact- All rain builds up and reverse flows into tub (impeding chemical balance) and water overflowing issues. Element new impact- Now that spring is here the trees budding and dropping thus creating a WHOLE NEW IMPACT all the spring droppings are lodging under open fold area of Velcro pivot. Element new impact- special ordered High performance filtration system is constantly loading up with debris and burning out filter system Element new impact- Every time I open cover all debris contaminate hot tub changing chemical balance.FOR THE RECORD, my communication dates are.8/28/20209/04/20209/09/2020 made final purchase and paid. I ordered a hot tub cover that they had in stock. I have filed a complaint with the FCC & BBB however, I doubt anything will come of this since the FCC collects info on poor business behavior/trends and this business already has an F rating with the Florida BBB. There is no excuse other than they must be liars and thievesthat's my opinion. Please be aware there is also a $150 penalty for order cancellations after 24 hours no exceptions.

When you cancell they charge you $200. I explained that I specifically ordered a one-piece trifold all stitched together with a sketch, dimensions and attachments based on medical conditional needs. Nice SCAM business model. I have contacted the BBB and am going to lodge a complaint to Clearwater chamber of commerce and their attorney general's office. The voice mail is full. And why stop shining lights on this snake company.tomorrow I will reach out to local media outlets and let them know about the company in Clearwater giving their city a bad name. At this time, I was assured a May Delivery date which was frustrating but understandable at the time due to Covid, so I assumed difficulty to obtain supplies. After placing an order, we got nothing but the run around & was then told turn around time was 18-22 weeks for a hot tub cover after they charged us the day of the initial order. The next communication I received was that the cover was shipped out and scheduled for delivery in January.BELOW IS A LIST OF CONCERNS AND ISSUES WE ARE EXPERIENCING Cover was not made to my specifications (one piece trifold) Pull handles are not where they should be as I requested thus impeding one person close. Some cover hold downs have been added where they should not be, thus impeding push off opening of tub. The third fold is not attached via stitching and no weather gasket seal between that I requested, this allows for constant heat loss. We are very understanding that the past year has been difficult for every company and person. Probably using our money to pay for their own amenities?? page 1Affordable spa cover continued April 31,2021Re Nancy L. dates continued 10/09/202011/11/202011/30/202012/11/202001/09/202101/25/202102/8/202103/26/2021and today as I write this letter 04/31/2021.I am attaching Pictures of various situations of hot tub cover to the email that this letter is being sent with. She refused to process a refund via the phone, stating that it had to be done in writing via email no exceptions. Maybe a new owner ??? This is either a scam or just an extremely poorly run business. Great price great Testimonials But they can't be true from my experience. 2022 Trustpilot, Inc. All rights reserved. IF it is damaged, reject it, give it back to the driver, sign the receipt Damaged refused and give us a call. Very frustrating!! They will not return my money. Everyone that has been screwed by the deceptive business practices of ASC needs to file complaints with Floridas AG and the BBB. If I could give them a zero, I would.

Here is my response from the famous Joanna!Thank you for shopping with us. Below I am including some information about how to handle the delivery when it comes to you. The take payment in full up front, I call after 8 weeks to inquire about a shipping date, they tell me it won't be shipping for another 3 months. IF it is damaged, reject it, give it back to the driver, sign the receipt Damaged refused and give us a call. When they bring the cover, take it out of the box and inspect it for damage. After our phone call I immediately filed a fraud report with my credit card company. THey will take away their CC authority with too many complaints. Ordered 4/12/21, charged in full. When you call them. This is either a scam or just an extremely poorly run business. I told Juliana if we dont get it by August, I am reporting them to the Better Business Bureau. Because of this we cancelled the order, however, they still enforced their $150 cancellation fee, even though the reason we cancelled the order was due to their slow responses, awful turn around times with no guarantees. Legally they cannot charge you for services that were not rendered AND the $150 has to be for JUSTIFIED cost of services rendered! Ordered spa cover in January ,it's now middle of April and still have heard nothing . If you have any further questions, please give us a call.If it does ship with Forward Air, they will deliver your cover with no signature required. Every month I send an email inquiring as to my order status (ordered 1/11/21). What do they say? Every email that I received they still waiting on foam, now they say end of May. Then filed a complaint with the FL Attorney General.For anyone else currently experiencing issues, please file a complaint with FL Attorney General, Ashley Moody. I just filed an official complaint with the Florida Attorney General's Office. ** DO NOT ORDER from this company **SCAM ALERT **. Claim your profile to access Trustpilots free business tools and connect with customers. Almost as if they have robbed people so often that they know exactly what to say to frustrate you further! Total scammers! Due to closures and shortage of materials, we have fallen behind on our normal production times. There is a special place in hell for companies like this. The cover came from Coverlex. Had to put 1 star, because negative 5 stars is not an option. Avoid this company at all costs. Ordered new cover, said it was 4-6 months out. As I have mentioned on several occasions We have medical needs in this household requiring routine use of hot tub for hydrotherapy and your business decisions are a direct impact to our family and the equipment needed. Do not order from them!I ordered a cover Monday, they didn't give a lead time, so I called Wednesday and they said 16-24 weeks. Grow your business. This is actually illegal and I am not sure why they have not been sued! I even took a washed out charcoal towel as a reference for color. They are a scam of a company, and once you pay YOU WILL NOT RECEIVE THE PRODUCT! If it is not damaged, sign for it and keep it. Affordable Spa Covers is THE worst company to order from!! I received some rehearsed response from the person answering calls as to why I couldnt get back my money on the cancellation fee. Then if you decide to cancel they want to charge you 150$. Zero Stars. I sent them one back including all their colors. It is now November and I contact the company again to seek any updates? Free shipping on all spa covers! I filed a BBB complaint and will see what happens.Seems that even if they end up shipping it, there's a good chance of it being damaged with inadequate shipping protection. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. There needs to be a class action lawsuit against them. Based on the other reviews on this site, I think their business model is actually to make $150 for doing absolutely nothing from enough customers. So, at this point I am in the process of pursuing civil action with this company and want to pass along the message to ensure no one else has to be subjected to the fraudulent business practices of Affordable Spa Covers. So, come December 3rd, I yet again contact this company for an order update and guess what? She refused to ever allow me the opportunity to speak with anyone beside herself, no supervisor. This is my 1st time I'm dealing with a company that never delivers a product. If you call them to check on your order, they try to bump you for expedited shipping 74.99. I called the credit card company. We will keep you updated with your order. Avoid like the plague. I had the exact same experience. While they laugh all the way to the bank. There are additional instructions and in your delivery information below. We are working hard to get your cover shipped to you as soon as possible. Affordable Spa Covers Verification can help ensure real people write reviews about real companies. Basically they give ever excuses not to be accountable. I had the exact same experience. If the cover is not damaged, keep it. Avoid Coverlex Inc and Affordable Spa Covers. Hahahaha. Asked woman to state the refund policy-24 hours to cancel the order after initial placement, otherwise $150 to cancel. VERY IMPORTANT. Just like everyone else has said, I wish I would have read the reviews before ordering.

I think we all should file a class action law suit against them and see to it they get shut down . After Googling reviews on Affordable Spa Covers of Clearwater Florida I find they have 370 scam complaints through the Better Business Bureau. Seems many people are in the same boat with them. The likely ONLY reason that they have NOT been sued is because most people will not bother going after the $150 and the company knows this! Also to add to this. Would enjoy reading about how some customer beats the crap out of the owner of this company for being such scammers! Would not recommend co to anyone, Stay away from this place. And for added exposure to this pathetic scam.going to send copies of all my emails, complaints, and their shady responses to the Clearwater Mayor's office. Placed our order May 2021 and still waiting. SAD BUT TRUE - ALL THE REVIEWS ARE TRUE - THIS COMPANY IS GOING DOWNI bought a cover in 2011 and went back. We are running about 16 weeks right now. At this point I call them and attempt to get a refund processed as this is unacceptable for any business to continually delay shipment, with no apology, explanation, or means to make it right. If a forklift has damaged it on the top or bottom of the cover, send us pictures right away, and we will contact Forward Air and send you a new cover.Best Regards,Affordable Spa CoversThank youJoanna V. Affordable spa covers wow! WTF?!?! Ordered spa cover in August. The take payment in full up front, I call after 8 weeks to inquire about a shipping date, they tell me it won't be shipping for another 3 months. Garbage company. Had they informed that it was going to be manufactured in two pieces attached via Velcro I would have cancelled. Due to an overwhelming amount of orders, Expedited Orders are taking approximately 4 to 6 Weeks please call us at 727-888-4561 for specific production time.

Okay so my experience with this company began January 10th, 2021 when I placed an order for a new Spa Cover and was charged $345. And yes I have contacted them many times. We were informed it would be ready in June of 2022. Andin every reply I get another sob story about production delays, promises for shipment NEXT month, and offers to pay more to have it expedited. Too many disputes and they lose their ability to use VISA MC and AMEX. Thanked her for her time and immediately called our credit card company to dispute the charge. My husband ordered a hot tub cover in April of 2021. If you have any further questions, please give us a call. Avoid this company at all costs. They just give me a different delivery date. Owners who claim this profile can update information, boost SEO, and more. I was fine with that, I order cover March 2021 and it is March 2022 and still no cover. After several attempts the company made no response back to BBB and BBB gave me suggestions on other agencies, I could contact to dispute my claim.

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